Gary Miner's presentation at eComm 2008

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Information about Gary Miner's presentation at eComm 2008

Published on April 9, 2008

Author: eComm2008

Source: slideshare.net

“ Multi-Modal Communications Comes Into Its Own” Gary Miner, MIR3 Business Development

MIR3’s Definition of Multi-Modal Communications : “ The ability to Communicate to a group of specific individuals through the method the Recipient wants to be contacted at any given TIME or LOCATION .” SMS / Text Messages Voice via Landline / Wireless / VoIP As Recorded Voice / Text-To-Voice Email Web and Voice Bulletin Boards TTD / TTY for Handicap Recipients Fax Pagers Any Other Communications Channels............

MIR3’s Definition of Multi-Modal Communications :

SMS / Text Messages

Voice via Landline / Wireless / VoIP

As Recorded Voice / Text-To-Voice

Email

Web and Voice Bulletin Boards

TTD / TTY for Handicap Recipients

Fax

Pagers

Any Other Communications Channels............

MIR3 History ~ Background SaaS-based Enterprise Notification Provider Founded in 1999, over 80 employees Currently serving the following Markets: IT Alerting / Business Continuity Emergency Notification for Communities and Government Corporate Communications Recently deployed for CRM / HRM Integration Acquired TelAlert in September 2007, making MIR3 the Industry Leader in the Notification Market Space. The highly flexible solutions have become the optimum choice for the majority of the Fortune 100, over 185 esteemed colleges and universities, and numerous local, state and federal agencies.

SaaS-based Enterprise Notification Provider

Founded in 1999, over 80 employees

Currently serving the following Markets:

IT Alerting / Business Continuity

Emergency Notification for Communities and Government

Corporate Communications

Recently deployed for CRM / HRM Integration

Acquired TelAlert in September 2007, making MIR3 the Industry Leader in the Notification Market Space.

The highly flexible solutions have become the optimum choice for the majority of the Fortune 100, over 185 esteemed colleges and universities, and numerous local, state and federal agencies.

Through the use of MIR3’s Extensive “ Intelligent Communications” API / Web Services Interface Many Applications now have added “ Multi-Modal” Functionality Without becoming Telecommunications Experts

Through the use of MIR3’s Extensive

“ Intelligent Communications”

API / Web Services Interface

Many Applications now have added

“ Multi-Modal” Functionality

Without becoming

Telecommunications Experts

SunGard – Business Continuity Infrastructure uses WebEOC – Community / Incident Management uses Family Dollar Stores – Operational Workflow / Supply Chain Management uses City of Cleveland – Elder Care Out Reach Program Major Worldwide Food & Beverage Manufacturer – Recall notification systems Many Others ...... Existing Use Cases

SunGard – Business Continuity Infrastructure uses

WebEOC – Community / Incident Management uses

Family Dollar Stores – Operational Workflow / Supply Chain Management uses

City of Cleveland – Elder Care Out Reach Program

Major Worldwide Food & Beverage Manufacturer – Recall notification systems

Many Others ......

Recent Uses in the News Kean University – Campus Incident (Bomb Threat) Communicated to all Students, Faculty, and Staff in under 5 minutes ..... All Safe. St. John’s University – Campus Incident (Man with Rifle) Communicated to all Students, Faculty, and Staff in under 10 minutes...... No One Injured. San Diego Wild Fire Evacuations – Neighborhood Evacuation Notifications helped move over 350,000 residents out of harm’s way with no issues in accomplishing the orders.

Kean University – Campus Incident (Bomb Threat) Communicated to all Students, Faculty, and Staff in under 5 minutes ..... All Safe.

St. John’s University – Campus Incident (Man with Rifle) Communicated to all Students, Faculty, and Staff in under 10 minutes...... No One Injured.

San Diego Wild Fire Evacuations – Neighborhood Evacuation Notifications helped move over 350,000 residents out of harm’s way with no issues in accomplishing the orders.

Integration into CRM Usage

Now Multi-Modal Comes To Social Networking And Mash-Up Applications.......

MIR3 Web Services – API Use Cases MIR3 is the current “communications channel” for many diverse applications, including SunGard, WebEOC; EduLink, Workspeed, among many others. Have now entered the Social Networking Arena with sites as: Many Others Under Development

MIR3 is the current “communications channel” for many diverse applications, including SunGard, WebEOC; EduLink, Workspeed, among many others.

Have now entered the Social Networking Arena with sites as:

Dear Friends.Com

Multi-Modal Message Construction Page

 

The Cancer Patient Support Blog / Mash Up that solves the issues of the need to communicate with a Patient’s “ Personal Support Network ” without having to communicate Individually with each member. MIR3 is now being implemented to validate receipt of messages and, if needed, perform a “ Call-Out ” to the community for immediate needed help issues.

The Cancer Patient Support Blog / Mash Up that solves the issues of the need to communicate with a Patient’s “ Personal Support Network ” without having to communicate Individually with each member.

MIR3 is now being implemented to validate receipt of messages and, if needed, perform a “ Call-Out ” to the community for immediate needed help issues.

 

Utilizing a the Robust API / Web Services provided via the MIR3 SaaS-Hosted Infrastructure, Diverse Applications, Social Networking Environments, Emergency Response Infrastructures, and Business Functions ALL are able to communicate ‘one-to-one’ or ‘one-to-many’ and assure deliver of the message no matter what method the Recipient prefers. Build Your Applications without having to reinvent the communications infrastructure......

Thank You! Gary Miner MIR3 San Diego, CA 858-724-1214 – direct 858-357-1991 - mobile [email_address]

An eComm 2008 presentation – http://eCommMedia.com for more

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