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Published on January 2, 2009

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InnovationPatterns and Techniques : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 1 InnovationPatterns and Techniques Presented by Gary Bartlett 9 May 2007 GOVIS 2007 Innovation in ICT My objective : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 2 My objective Introduction Concepts Techniques Methodology Case Studies To give you some simple, powerful innovation techniques that you can apply: Personally Professionally Organisationally and Nationally Globally … to secure dramatic improvement in innovation capability - deliberately. Introduction : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 3 Introduction Innovation: creating something new Purpose: better results faster, cheaper and more predictably Improve something Solve a problem Get a result Capitalise on an opportunity Introduction Concepts Techniques Methodology Case Studies The brain: a lean, mean pattern-machine : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 4 The brain: a lean, mean pattern-machine Ignores what it doesn’t recognise Battles to come up with anything truly novel – no neural support Innovation requires special conditions The special conditions : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 5 The special conditions Incentive (Benefits Vs Consequences) Focus Building blocks Method Attitude: confidence and enthusiasm Deadline pressure Introduction Concepts Techniques Methodology Case Studies Outline : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 6 Outline Foundational Concepts Innovation Techniques Innovation Methodology Case Studies Introduction Concepts Techniques Methodology Case Studies 1. Foundational Concepts : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 7 1. Foundational Concepts Introduction Concepts Techniques Methodology Case Studies The Fractal Phenomenon : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 8 The Fractal Phenomenon Situations aremade up of repeatingpatterns Patterns repeat at all levels within the situation Introduction Concepts Techniques Methodology Case Studies Source technologies : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 9 Source technologies Theory of Constraints (TOC) Theory of Inventive Problem-Solving (TRIZ) Advanced Systematic Thinking (ASIT) Systems Dynamics (SD) Systems Thinking (ST) Lateral Thinking Neurolinguistic Programming (NLP) Introduction Concepts Techniques Methodology Case Studies Example : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 10 Example Theory of Inventive Problem-Solving (TRIZ) -Genrich Altshuller Searched for an invention process 72 (76) unique solutions in the history of mankind Solutions are the resolution of a contradictionbetween physical properties Increase one Reduce the other Introduction Concepts Techniques Methodology Case Studies Can you see implications? Primary Innovation techniques : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 11 Primary Innovation techniques Pattern Thinking Strategy Pattern Development Forced Innovation Technique Deliberate Evolution Attitude Engineering Provisional Solutions Technique Reverse Engineering Technique Project Management Techniques Sophisticated Simplicity Technique Deliberate Expertise Development Secondary Innovation Techniques Introduction Concepts Techniques Methodology Case Studies Special conditions Incentive Focus Building blocks Method Attitude Deadline pressure Pattern Thinking : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 12 Pattern Thinking the secret of genius Introduction Concepts Techniques Methodology Case Studies Pattern Thinking : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 13 Pattern Thinking is about finding repeating patterns list elements There is always a pattern …. …. always! Introduction Concepts Techniques Methodology Case Studies A comparison : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 14 A comparison rank them Conventional thinking list options list, rank Pattern thinking list elements find themes list, find themes Introduction Concepts Techniques Methodology Case Studies The Pattern Thinking Process : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 15 The Pattern Thinking Process List the elements Findthemes Find thepattern Introduction Concepts Techniques Methodology Case Studies General applications : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 16 General applications problems solutions ideas innovation wants Introduction Concepts Techniques Methodology Case Studies Deliberate Genius : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 17 Deliberate Genius Pattern Thinking Problem-Solution Library (a la TRIZ) Ability to apply, adapt and integrate patterns Email me gb@prodsol.co.nz for some simple steps for developing a solution library from your own and other expertise, businesses and sectors Strategy Pattern Development : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 18 Strategy Pattern Development Introduction Concepts Techniques Methodology Case Studies The Strategy Pattern : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 19 The Strategy Pattern Introduction Concepts Techniques Methodology Case Studies Strategy Pattern Development : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 20 Strategy Pattern Development Introduction Concepts Techniques Methodology Case Studies Forced Innovation Technique : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 21 Forced Innovation Technique Introduction Concepts Techniques Methodology Case Studies Forced Innovation Technique (FIT) : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 22 Forced Innovation Technique (FIT) 2. generate alternatives 3. integrate the alternatives 1. D/Refine to generate alternatives Introduction Concepts Techniques Methodology Case Studies A comparison : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 23 A comparison (prototype-based innovation) (research-based innovation) Introduction Concepts Techniques Methodology Case Studies Forced short-cycle innovation : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 24 Forced short-cycle innovation Introduction Concepts Techniques Methodology Case Studies Innovation Procrastination Forced alternative generation : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 25 Forced alternative generation Forced alternative generation forces one to start with a narrower, uninformed perspective, but results in a broader, authoritative one. Introduction Concepts Techniques Methodology Case Studies Integrating FIT and Pattern Thinking : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 26 Integrating FIT and Pattern Thinking generate alternatives D/Refine surface common themes combine into a single prototype to generate alternatives Introduction Concepts Techniques Methodology Case Studies Deliberate Evolution : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 27 Deliberate Evolution Introduction Concepts Techniques Methodology Case Studies Deliberate Evolution : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 28 Deliberate Evolution Define Nirvana State Define Current State 3-4 stage 80/20 plan Complete Stage 1 Review Stage 1, adding new insights to the list Return to Step 1 Nirvana 1 Stage 2 Stage 1 Current New Insights List Stage 3 Stage 1 Nirvana 2 Stage 2 Stage 1 Current New Insights List Stage 3 Stage 1 Nirvana 3 Stage 2 Stage 1 Current New Insights List Stage 3 Stage 1 Introduction Concepts Techniques Methodology Case Studies DE’s impact on direction and reach : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 29 DE’s impact on direction and reach Nirvana 1 Nirvana 2 Nirvana 3 Quicker to get here in 3 short stages Cycle 1 Cycle 2 Cycle 3 than to get here in one long stage Introduction Concepts Techniques Methodology Case Studies Attitude Engineering : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 30 Attitude Engineering Motion & emotion Capture, distil and bottle Progress not perfection Service ethic Programming In and Out Introduction Concepts Techniques Methodology Case Studies Combining the techniques into amethodology : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 31 Combining the techniques into amethodology Introduction Concepts Techniques Methodology Case Studies An Innovation Methodology : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 32 An Innovation Methodology Develop a Strategy Pattern to create focus Use Forced Innovation Technique to create the artefact(s) Use Deliberate Evolution to plan and stage implementation Don’t forget to build a solution library!! Introduction Concepts Techniques Methodology Case Studies Case Studies : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 33 Case Studies Software Developer 1 IT Outsourcer SLA JDE Reporting Introduction Concepts Techniques Methodology Case Studies Strategy Pattern: IT Sector : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 34 Strategy Pattern: IT Sector Maximise user productivity at minimal time and dollar cost No one can possibly know exactly what’s really required, upfront Start production ASAP to make meet deadlines Use iterative mock-prototyping to clarify design before starting production Separate design from production Software Developer: Project Delivery : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 35 Software Developer: Project Delivery before after Starting coding early meant that changing customer requirements took longer and longer to implement as the code had to be more and more “bent” to accommodate the changes. Although mocking up screens and reports more than tripled the user requirements part of the project, this was more than justified by the development time savings resulting from significantly less “code-bending”. The end result was also regarded (subjectively) as significantly better. Outsourcer SLA : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 36 Outsourcer SLA SLA Target Strong focus on: Increasing technical skills Getting people to take responsibility for closing calls off within SLA. Before: Way more than 15 SLA incidents per month Strong focus on: Using verbal prototyping to establish (and record) exactly what business outcome is required by when (all departments) Reverse-engineering the technology to meet the desired outcome – using prototyping Renegotiating desired outcomes and their timing if necessary, using prototyping After: 0-3 SLA incidents per month Introduction Concepts Techniques Methodology Case Studies JDE Reporting : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 37 JDE Reporting Ad hoc report development ($20-$30K each to develop at the time) Pages of printout for a single figure Huge delays at end-of-month Before: More than 15 different Group EOM Reports Clarity on what figures were actually needed for the various reports Reporting team comprising JDE report development team and Finance Managers Reverse engineering of reports based on approved prototypes After: A single Group EOM Report Template – 3 versions Introduction Concepts Techniques Methodology Case Studies Other illustrations : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 38 Other illustrations Halved visit duration Orthopaedic clinic Doubled contribution rate Charitable trust Halved project duration/risk Corporate Doubled throughput Insurance company Halved injury-rate Hospital Laundry Introduction Concepts Techniques Methodology Case Studies Application arenas : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 39 Application arenas Personal Professional Teams Organisations Nationally Globally Thank you very much : Copyright © Productivity Solutions 1998-2007. 0800 776-276 - www.prodsol.co.nz 40 Thank you very much Contact Details Gary Bartlett gb@prodsol.com 0800 776-276

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