From dispute resolution to dispute prevention victor konijn 0314

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Information about From dispute resolution to dispute prevention victor konijn 0314
Business & Mgmt

Published on March 14, 2014

Author: victorkonijn

Source: slideshare.net

Description

This slideshow supports a workshop on how interacting professionally throughout a business relationship is a faster, cheaper, and easier way to reach intended outcomes than resolving issues once they have escalated. The workshop also deals with the skills and attitude required to be actively involved in professional business interactions, and how we can do that in the right niche.

Clarity Counts is available to facilitate this workshop for you. Contact Victor Konijn to discuss your needs.

From dispute resolution to dispute prevention through passion-based working Victor Konijn +61 2 9401 5516 victor.konijn@claritycounts.com.au Workshop - supportive slides Sydney March 2014

Victor Konijn +61 2 9401 5516 victor.konijn@claritycounts.com.au Workshop – supportive slides Sydney March 2014 From dispute resolution to dispute prevention through passion-based working

Slide 3 of 17© Copyright Victor Konijn, All Rights Reserved From dispute resolution to dispute prevention - March 2014 WHY should I care? HOW will today’s workshop help me grow? WHAT action do I need to take? Contents

Slide 4 of 17© Copyright Victor Konijn, All Rights Reserved From dispute resolution to dispute prevention - March 2014 WHY should I care? HOW will today’s workshop help me grow? WHAT action do I need to take?

Slide 5 of 17© Copyright Victor Konijn, All Rights Reserved From dispute resolution to dispute prevention - March 2014 Issue Resolution Parameters Issue duration Prevention Escalation Time Stress Cost Dispute Opportunity ADR LitigationMentor, Coach, Facilitate, Consult Why Needs Rights

Slide 6 of 17© Copyright Victor Konijn, All Rights Reserved From dispute resolution to dispute prevention - March 2014 WHY should I care? HOW will today’s workshop help me grow? WHAT action do I need to take?

Slide 7 of 17© Copyright Victor Konijn, All Rights Reserved From dispute resolution to dispute prevention - March 2014 Marketing dispute prevention Prevent Disputes Reach goals Remove obstacles Beyond client capability How

Slide 8 of 17© Copyright Victor Konijn, All Rights Reserved From dispute resolution to dispute prevention - March 2014

Slide 9 of 17© Copyright Victor Konijn, All Rights Reserved From dispute resolution to dispute prevention - March 2014 Example opportunities Strategic Alignment Objectives & Scoping Business Requirements Planning Tender process Negotiations & Supplier Contracts Implementation Test Transition to BAU Seeding Disputes How

Slide 10 of 17© Copyright Victor Konijn, All Rights Reserved From dispute resolution to dispute prevention - March 2014 Dispute prevention MCFC value-add Unify stakeholders early Anticipate consequences Connect parties’ common sense Understand silent behaviour Qualify ‘best practice’ Encourage asking for help Invite disagreements How

Slide 11 of 17© Copyright Victor Konijn, All Rights Reserved From dispute resolution to dispute prevention - March 2014 Issue Resolution Parameters Issue duration Prevention Escalation Time Stress Cost Dispute Inviting disagreements ADR Litigation Why Outcome Quality Disagreement Mentor, Coach, Facilitate, Consult

Slide 12 of 17© Copyright Victor Konijn, All Rights Reserved From dispute resolution to dispute prevention - March 2014 Common dispute prevention skills Mentor/ Coach/ Facilitator/ Consultant Mediator/ Conciliator Process thinking Advanced communication Negotiation and problem solving Facilitation of decision making

Slide 13 of 17© Copyright Victor Konijn, All Rights Reserved From dispute resolution to dispute prevention - March 2014 WHY should I care? HOW will today’s workshop help me grow? WHAT action do I need to take?

Slide 14 of 17© Copyright Victor Konijn, All Rights Reserved From dispute resolution to dispute prevention - March 2014 Personal MCFC Niche Sustainable: YOU ARE PASSIONATE Credible: YOU HAVE EXPERTISE Relevant: YOU MATCH MARKET NEED PERSONAL MCFC NICHE

Slide 15 of 17© Copyright Victor Konijn, All Rights Reserved From dispute resolution to dispute prevention - March 2014 Exercise: identify your passions

Slide 16 of 17© Copyright Victor Konijn, All Rights Reserved From dispute resolution to dispute prevention - March 2014 “When my (work) life is ideal, I am ……” Why are you a mediator? What do you love about mediations? When do clients inspire or move you? What do you care about most in the world, what do you value most? What subject matter energises you? When no one is claiming your time, what do you find yourself doing? What can you do day and night without getting tired? What are you doing when you forget to eat or drink or sleep? What do others say you live and breathe? Start with a verb: how would you spend your time?

Slide 17 of 17© Copyright Victor Konijn, All Rights Reserved From dispute resolution to dispute prevention - March 2014 WHY should I care? Dispute prevention is faster, cheaper, and easier than dispute resolution HOW did today’s workshop help me grow? Mentor, coach, facilitate, consult opportunities WHAT action do I need to take? Define my personal niche and let the world know I am available Take-aways?

Slide 18 of 17© Copyright Victor Konijn, All Rights Reserved From dispute resolution to dispute prevention - March 2014 Victor Konijn +61 2 9401 5516 Victor.konijn@claritycounts.com.au www.claritycounts.com.au Can we facilitate this workshop for you? Call us now to discuss your needs.

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