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Food express ecommerce - Operation management (om)

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Information about Food express ecommerce - Operation management (om)
Business & Mgmt

Published on March 9, 2014

Author: aditya9121

Source: slideshare.net

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Operation management (om) - Food Express Operation process
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Food Express E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning

Food Express E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning FoodExpress.com

Food Express What is E-Commerce E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning •For us it is a Electronic Marketing. • “It consist of buying and selling goods and services over an electronic systems Such as the internet and other computer networks.”

Food Express Why Use E-Commerce ? E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning • LOW ENTRY COST • REDUCES TRANSACTION COSTS • ACCESS TO THE GLOBAL MARKET • SECURE MARKET SHARE What is E-Commerce

Food Express The Process Of E-Commerce E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning • A consumer uses Web browser to connect to the home page of a merchant's Web site on the Internet. What is E-Commerce • The consumer browses the catalog of products featured on the site and selects items to purchase. The selected items are placed in the electronic equivalent of a shopping cart. • When the consumer is ready to complete the purchase of selected items, she provides a billto and ship-to address for purchase and delivery. Next

Food Express The Process Of E-Commerce E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com • When the merchant's Web server receives this information, it computes the total cost of the order--including tax, shipping, and handling charges--andisthen displays the total to the What E-Commerce customer. Process How it works Operational Process • The customer can now provide payment information, such as a credit card number, and then submit the order. Capacity Planning Next

Food Express The Process Of E-Commerce E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning • When the credit card number is validated and the order is completed at the Commerce Server site, the merchant's site displays a receipt confirming the customer's purchase. What is E-Commerce • The Commerce Server site then forwards the order to a Processing Network for payment processing and fulfillment.

Food Express Types of E-Commerce E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com • Business-to-business (B2B) • Business-to-consumer (B2C) • Business-to-Employee (B2E) Process How it works Operational Process Capacity Planning • Consumer-to-consumer (C2C)

Food Express Business-to-business (B2B) E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning • It defines that Buyer and seller are two different entities. It is similar to manufacturer issuing goods to the retailer or wholesaler.

Food Express Business-to-consumer (B2C) E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning • It is the model taking businesses and consumers interaction. The basic concept of this model is to sell the product online to the consumers. • B2c is the direct trade between the company and consumers. It provides direct selling through online.

Food Express Business-to-Employee (B2E) E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning • Business-to-employee (B2E) electronic commerce uses an intrabusiness network which allows companies to provide products and/or services to their employees

Food Express •Consumer-to-consumer (C2C) E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning • There are many sites offering free classifieds, auctions, and forums where individuals can buy and sell thanks to online payment systems like PayPal where people can send and receive money online with ease.

Food Express FoodExpress.com E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning What is FoodExpress ? •We believe that ordering food should be easy, fast and definitely fun! We wanted something simpler, so we made it. •FoodExpress has online menus from the staggering selection of delivery restaurants around you.

Food Express FoodExpress.com Process E-Commerce Why use ECommerce ? Process of Ecommerce • Guest User Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning • Registered User

Food Express E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning FoodExpress.com Process (Guest User)

Food Express E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning FoodExpress.com Process (Registered User)

Food Express How it Works E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works • FoodExpress is a simple service to order food from a variety of restaurants online. Enjoy different cuisines and flavours delivered at your door step. • Find a Restaurant • Order what you want • Check out and payment • Confirmation to the supplier • Delivery Operational Process Capacity Planning • Costing

Food Express E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning Find a Restaurant

Food Express E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning Order What you want

Food Express E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning Check out and Payment

Food Express Confirmation to the Supplier E-Commerce Why use ECommerce ? Process of Ecommerce • The Details entered by the customers is then forwarded to the respective food supplier. Types of E-commerce FoodExpress.com • A confirmation by the supplier is then received by FoodExpress. Process How it works Operational Process Capacity Planning • Then the Delivery process begins.

Food Express E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning Delivery

Food Express Costing E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com • Variable Cost o Fuel o Repairs and maintenance o Electricity charges o Advertising. Process How it works Operational Process Capacity Planning • Fixed Cost o Workers salary o Rent o Vehicles

Food Express Operational Process E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce Food express Final confirmation Tracking Order delivered Sms/call to delivery boy FoodExpress.com Process How it works Operational Process Capacity Planning Confirmation Next

Food Express Revenue Planning E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning • Offering night order facility - USP. • 25% discount on delivery to registered customer. • Charges applicable to unregistered customers. • Major revenue is generated.

Food Express Capacity Planning E-Commerce Why use ECommerce ? Process of Ecommerce • Capacity = No. of workers X No. of shifts X Utilization X Efficiency Types of E-commerce FoodExpress.com • Utilization is a percent of design capacity achieved. Process How it works • Efficiency is the percent of effective capacity achieved. Operational Process Capacity Planning Next

Food Express Marketing Strategy E-Commerce Why use ECommerce ? Process of Ecommerce • Advertising through social networks like Facebook , Twitter , etc. Types of E-commerce FoodExpress.com • Distribution of pamphlets , Standees in all the outlets we have a tie up with. Process How it works • Also distribution of pamphlets in malls , colleges and other public places. Operational Process Capacity Planning • Tie ups with the corporates for bulk orders. Next

Food Express Expansion Strategy and Backup E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com • After attaining all our objectives we will expand our reach from Mumbai to all over India. • Collaborating all the other food joints and coffee shops. Process How it works Operational Process Capacity Planning Backup : • We will provide delivery staff to all the food joints that we have a tie-ups with. Next

Food Express E-Commerce Why use ECommerce ? Process of Ecommerce Types of E-commerce FoodExpress.com Process How it works Operational Process Capacity Planning

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