FLP Project

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Education

Published on July 25, 2008

Author: dcole

Source: authorstream.com

Slide 1: AIU102 AIU102: Unit 5 – What do you do? Welcome To AIU 102 What is the “CIAO” technique? Slide 2: AIU102 AIU102: Unit 5 – What do you do? C – confirm – make sure you understand exactly what your student wants. “If I’m hearing you correctly, what you’re saying is…….” I - isolate - make sure you hall the whole story. “Is that all?” “Is there anything else?” A – acknowledge – by asking questions. Let the student know that you understand his problem by asking him to suggest the solution he wants. “So if _________ were to happen, would that solve the problem?” O – order - indicate to the student that you want to help but that you need to do a bit of research to do the best job possible. Get the student’s contact information – where he is now and where he’ll be in an hour – tell him you’ll call back at that time – THEN DO IT. CIAO Slide 3: Scenario 1 Student calls in Has a medical emergency Wants to discuss a leave of absence. What do you do? Student calls in Has a medical emergency Wants to discuss a leave of absence. What do you do? AIU102 AIU102: Unit 5 – What do you do? Determine student’s start date – no LOA’s are granted in student’s first quarter. Remedy current class – student should contact instructor to request incomplete. Remedy future classes – student should contact student advisor for assistance in requesting LOA. Slide 4: What they can do Instructor Student Advising Admissions Scenario 2 Financial Aid Student calls in Posted her IP but it’s not showing up on the VC. Who can help? Check Answer AIU102 AIU102: Unit 5 – What do you do? Admissions advisor can direct student to proper channels for assistance, including tech support to locate file. Slide 5: Current student calls in Has received a past due notice on his SCA but is active military TA – student is angry Scenario 3 Check Answer What steps need to be taken to solve problem? Model Answer I understand your concern. Let me do a bit of research so that we can make sure that everything is accurate and on file. AIU102 AIU102: Unit 5 – What do you do? Slide 6: It is important to know what the primary goal of each of the school’s departments are. Department Goals Department 1 Department 2 Department 3 Department 4 Department 5 Admissions Financial Aid Academics Student Support Career Services What are the primary goals of the following departments? Interview, qualify, and recommend students for acceptance; assist newly enrolled students in completing all processes necessary to start classes. Assist students in accessing sufficient appropriate resources to assist in meeting program cost payment obligations. Determine applicable prior learning credits; develop degree plan; monitor student progress toward degree completion. Assist students in transition to academic environment; provide ongoing assistance to those students who require or request it. Assist students in achieving post-degree employment goals. Rollover each Department to see a description of its function and primary goal. AIU102 AIU102: Unit 5 – What do you do? Scenario 4 Slide 7: Match the most appropriate responsibilities/job with the applicable department. Student Affairs Financial Aid Data Center Admissions Compliance Check Answer AIU102 AIU102: Unit 5 – What do you do? Scenario 5 Loan Certification Student Support Team Help Desk Student Management Military Ombudsman Slide 8: Department 5 Verify student attendance Certify loan amounts and lenders prior to disbursement of funds Each applicable job has responsibilities of their own. What are they? Department 1 Department 2 Department 3 Department 4 AIU102 AIU102: Unit 5 – What do you do? Scenario 5 Student Affairs Financial Aid Data Center Admissions Compliance Help Desk Student Management Student Support Team Loan Certification Military Ombudsman Address student questions and concerns Facilitate concerns through the Grievance Procedure Priority is Stitch-In. Focus on helping assist admissions in preparing students to start class PCs Hardware Telecom 1st session assistance Transitional support as needed Slide 9: AIU102 AIU102: Unit 5 – What do you do? Finale Questions? Congratulations you have successfully completed the “What do you do” portion of this training. Congratulations Your Done!

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