Five Voicemail Mistakes to Avoid

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Information about Five Voicemail Mistakes to Avoid
Business & Mgmt

Published on February 6, 2014

Author: AAyuja

Source: slideshare.net

Description

This presentation highlights five common voicemail mistakes that an inside sales rep ought to avoid.

Five Voicemail Mistakes to Avoid Visit us at www.aayuja.com *Via Sales Insider  Disclaimer: This presentation and the information provided here is indicative in nature and should not be treated as views of the organization. Meet Goals, Beat Competition, Exceed Expectations AAyuja © 2013

1 Mislead the caller Acting like you have called before or talking in a friendly way that makes the person believe they know you is a grievance a lot of people will hold against you when they do call back and find out the truth. Make sure to always be truthful with the prospect about how you know them and why you’re calling. AAyuja Internal and Confidential © 2012

2 Tell them everything Why would a prospect call back when you’ve already given them everything you’re going to tell them? It’s like dating, you have to hold back some of what you have to offer to keep them interested until the relationship progresses enough to lay it all down on the table. Leaving a voicemail that is extremely detailed and informing the prospect of everything you have to offer isn’t the way to go

3 Speak too quickly While it’s important to fit everything you need to say into a less than 30 second voicemail (18 seconds in optimal), talking as fast as you can to get in all the information you want to leave is a bad idea. When you talk too quickly into the phone, it often comes across as forced and untrustworthy You want to make sure they know how you can help them, but you don’t want to sound like you’re desperate to beat the beep. Slow down, speak naturally, and allow time for the decision maker to pick up a pen and paper as they listen to your message.

4 Stop with one message Not calling your lead again is a terrible idea. One message is rarely enough. Our research studies have shown that it often takes up to nine calls on an outbound calling strategy before they will respond. With as busy as decision makers are, it’s very possible they have forgotten to call you back or don’t have the time, so keep trying every couple days and be pleasantly persistent!

5 Not mentioning referrals or why you are calling When reaching out for the first time to a lead, it’s important to establish an immediate rapport. If you worked so hard to find a way to move up the trust ladder only to not mention the person you and the prospect both know, then you’re self-sabotaging! Make sure to mention if you are calling because someone referred the lead to you, let them know that there is a reason to trust you and listen to what you have to say.

5 Not mentioning referrals or why you are calling When reaching out for the first time to a lead, it’s important to establish an immediate rapport. If you worked so hard to find a way to move up the trust ladder only to not mention the person you and the prospect both know, then you’re self-sabotaging! Make sure to mention if you are calling because someone referred the lead to you, let them know that there is a reason to trust you and listen to what you have to say.

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