Five Innovations to Supercharge Branch Experience & Better Connect With Members

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Information about Five Innovations to Supercharge Branch Experience & Better Connect With...

Published on September 16, 2015

Author: EmilySweillam

Source: slideshare.net

1. © 2015 Jack Henry & Associates, Inc.® 5 INNOVATIONSTO SUPERCHARGE THE BRANCH EXPERIENCE AND BETTER CONNECT WITH MEMBERS +2 MORE!

2. © 2015 Jack Henry & Associates, Inc.® JOHN W. SMITH CEO DBSI & CFM NATHAN MOORE Strategy and Innovation CFM PRESENTED BY

3. © 2015 Jack Henry & Associates, Inc.® WARNING! This slideshow is an abbreviated version of the innovations presented at the 2015 SEC. If any of the following problems presented here sound familiar, you may be suffering from a serious condition known as Bad Branch. Find more about the symptoms and cure in this 90-second infomercial: http://to.dbsi-inc.com/badbranch

4. © 2015 Jack Henry & Associates, Inc.® How to better connect your products and services to your members How to transform your branches into friendlier, more efficient retail environments How to lower your branch costs 1 32 THE THREE TAKEAWAYS

5. It’s getting more expensive to maintain. Traffic is down. Members expect a great experience.

6. © 2015 Jack Henry & Associates, Inc.® Technology and innovations are needed to bridge the gap. CREDITUNIONOFTHEFUTURE CREDITUNIONOFTODAY TRANSITIONING INTO THE FUTURE New environments are being created.

7. 7 INNOVATIONS TOHELPYOUSOLVETODAY’S CHALLENGES. 1 2 3 4 5 6 7

8. Test your innovations DBSI & CFM: 7 INNOVATIONS Enable members to truly interact with your solutions, and help your staff on-board them INTERACTIVE DIGITAL SIGNAGE Get “line-busting” & immense differentiation to your member experience TM Gain intelligence and data on your peripherals TM Check members’ financial fitness: Surface needs, obtain objectives and get dashboard data on members’ financial profile. And, yes: Consultative selling 24/7, pulling prospects into your branch! TM §  Deliver ongoing success in your new branch experience §  Give front-line staff the right training, choreography & talk tracks to implement strategic intent TM WANT TO CHECK OUT THESE INNOVATIONS? VISIT THE IDEATION CENTER Select the most innovative self-service solution: Grabbing commercial fees, re-utilizing CDRs and assisting the floating full- service transactions TM

9. © 2015 Jack Henry & Associates, Inc.® Break the chains of your hardware and open your cash automation machines up to all associates—from anywhere in the branch. 1 REMOTE TRANSACTION ASSIST TM

10. Ask the member to get in line for the next teller to process the cash deposit Get in line for the member Have the MSR go behind the teller line and ask a teller to pause and process the transaction 1 32 MSR is opening an account for a member who wants to deposit cash into the new account. What can the MSR do? THE PROBLEM: TYPICAL CASH AUTOMATION CONFIGURATION

11. © 2015 Jack Henry & Associates, Inc.® Introducing the first, true all-in-one service branch channel 2 TM P O W E R E D B Y C F M

12. WHILE COST PER TRANSACTION HAS MORE THAN DOUBLED. BRANCH TRANSACTIONS ARE DECLINING ANNUALLY BY FMSI Teller Line Study THE PROBLEM:

13. § How do we automate the high-cost, low-value transactions to reduce cost? § What is the best path, hardware and overall solution? § How do we better convert these transactions into opportunities for other products and services? THE PROBLEM: IN-BRANCH SELF-SERVICE

14. Being driven by the ATM manufacturers The ATM manufacturers know that true integration is the right path, but using the ATM rail allows them to sell boxes now. Integration has been pushed to the side to speed up the sales cycle. One-box-fits-all approach 1 32 THE PROBLEM: SELF-SERVICE TODAY

15. © 2015 Jack Henry & Associates, Inc.® Open your eyes with real-time analytics for recyclers and dispensers. 3 TM

16. BROKEN MACHINES UNUSED MACHINES 1 2 HIGH SERVICE COSTS 3 THE PROBLEM

17. © 2015 Jack Henry & Associates, Inc.® Connect your members’ needs to the right products and services 4 TM

18. Fewer people coming into the branch means less time face-time with members Members don’t understand how they can benefit from your products and services Engaging in meaningful conversations with members can be challenging 1 32 THE PROBLEM

19. © 2015 Jack Henry & Associates, Inc.® Help members understand what you offer, successes you’ve delivered to others and how to obtain those solutions easily. 5 INTERACTIVE DIGITAL SIGNAGE

20. THE PROBLEM: DISCOVERY How Do Members Currently Learn About the Services You Offer?

21. Ensuring ongoing success for your new branch experience through training and change management 6 TM

22. © 2015 Jack Henry & Associates, Inc.® § Simply designing a new space and implementing technology do not guarantee success. § Branch staff isn’t trained to use new technology. § Staff lacks confidence in delivering the new experience to members. THE PROBLEM: DELIVERING A NEW EXPERIENCE

23. © 2015 Jack Henry & Associates, Inc.® When you’re ready to see, touch and get personally involved with real innovation 7

24. You have day jobs (yes, multiple!) Choices of actions are immense This is a very complex project Get lean, go micro, evolve or truly transform? What’s the cost? What is tangible and what is fluff? 1 32 THE PROBLEM: GETTING STARTED

25. BRANCH TRANSFORMATION “APPLE BRANCH” MICRO-BRANCH MIXED USE BRANCH VIRTUAL BRANCH DIGITAL MERCHANDISING PREDICTIVE ANALYTICS TABLETS TELLER CASH AUTOMATION BRANCH RATIONALIZATIONUNIVERSAL ASSOCIATE NEW IDENTITY NO QUEUES COMMUNITY CONNECTIONS TELLER TOWERS ASSISTED SELF-SERVICE REMOTE EXPERTISE INSTANT ISSUANCE ADA TARGET MARKET NO VAULTS WORKFORCE OPTIMIZATION PLATFORM INTEGRATIONS THE PROBLEM: THE BRANCH OF THE FUTURE HAS MANY FORMS

26. Test your innovations DBSI & CFM: INOVATIVE SOLUTIONS ALIGNED TO YOUR SPECIFIC NEEDS Enable members to truly interact with your solutions, and help your staff on-board them INTERACTIVE DIGITAL SIGNAGE Get “line-busting” & immense differentiation to your member experience TM Gain intelligence and data on your peripherals TM Check members’ financial fitness: Surface needs, obtain objectives and get dashboard data on members’ financial profile. And, yes: Consultative selling 24/7, pulling prospects into your branch! TM §  Deliver ongoing success in your new branch experience §  Give front-line staff the right training, choreography & talk tracks to implement strategic intent TM WANT TO CHECK OUT THESE INNOVATIONS? VISIT US IN BOOTH #501 Select the most innovative self-service solution: Grabbing commercial fees, re-utilizing CDRs and assisting the floating full- service transactions TM

27. CURIOUS TO SEE HOW WE’VE SOLVED ALL OF THESE ISSUES THROUGH DISRUPTIVE INNOVATIONS? Contact us to get the “insider information” here: http://www.whycfm.com/contact/

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