Finding application problems before they impact users

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Information about Finding application problems before they impact users

Published on March 5, 2014

Author: CAinc



In a webcast on February 25, 2014, Senior Editor at IDG's Custom Solutions Group, Bill Laberis, and Aruna Ravichandran, Vice President , Product Marketing at CA Technologies reviewed CIO’s newest APM best practices survey and year over year comparison with and discussed the secrets to bridge the gap between the promise of APM and its reality today. In the 4th annual survey that CIO’s IDG Research Services conducted with their community members, it is not surprising to find that, consistent with previous years’ results, IT organizations are putting an ever increasing importance on the ability to meet user expectations. What may be surprising, however, are data that reveal a significant disconnect between those expectations and IT’s ability to actually meet them, as well as the answer to where IT organizations need to focus their efforts in order to bridge that gap. On-demand recording the webcast is available at

Aruna used this presentation to provide an overview of the CA Application Performance Management Solution in the second half of the webcast. More information on CA APM solution can be found at

Finding Application Problems Before they Impact Users ____________________________________________________________________________________________________________ CA Application Performance Management Aruna Ravichandran Vice President, Product and Solution Marketing APM and DevOps CA Technologies 2/25/14 © 2014 CA. All rights reserved.

What has APM got to do with Water??? Water Pressure This is similar to infrastructure monitoring Water Quality This is similar to application quality Both have to viewed concurrently CA looks at EVERYTHING that touches the application 2 © 2014 CA. All rights reserved.

APM Domains Off- Premise End-User Analysis Application-Delivery Analysis Measures the performance of the delivery of the application over Multi-Variant the Network and Analytics Servers End-User Analysis Measures performance from the perspective of the End User Diagnostics, RootCause Analysis and triage of application component tiers 3 Application Root Cause Analysis © 2014 CA. All rights reserved.

CA APM: End-user Experience End-to-end View of Business Transactions Understand End-User experience; establish SLAs Monitor all business transactions through the infrastructure; measure response & SLAs Proactively detect issues; conduct problem triage; diagnose root cause BACK END SAP PSFT USER NETWORK Siebel FRONT END MIDDLEWARE WAN/ WWW Router Firewall Switch Load Balancer Web Servers Portal Mainframe App Server Database End User 1 4 End User Experience What is happening with my critical applications? Web Services How well are my key transactions performing? Who’s impacted? Which transactions are failing to meet expectations? © 2014 CA. All rights reserved. 3rd Party Applications Databases

CA APM: Application-delivery Analysis Visibility to Tier-based Performance Passive Traffic Analysis gives visibility to each leg of an application Each Client -> Network -> Server connection is analyzed. Every packet for every Client – Server hop is analyzed and compared against adaptive baseline BACK END SAP PSFT USER NETWORK Siebel FRONT END MIDDLEWARE WAN/ WWW Router Firewall Switch Load Balancer Web Servers Portal Mainframe App Server Database Backend Network End User Web Services 2 Network Triage: Which locations are being impacted, for how long? 5 3rd Party Applications Is it an application or an infrastructure problem? Which tier is the cause of the problem? © 2014 CA. All rights reserved. Databases

CA APM: Root-cause Analysis Deep-dive Inspection; See Inside The Application Understand Application interactions.; Detect anomalies Triage application performance degradations On Prem or in the Cloud Diagnose root cause BACK END SAP PSFT USER NETWORK Siebel FRONT END MIDDLEWARE WAN/ WWW Router Firewall Switch Load Balancer Web Servers Portal Mainframe App Server Database End User 3 6 Application Tiers: Why is my customer unhappy? Web Services Is the application waiting on a slow backend service? Is there a block of code that is causing the issue? © 2014 CA. All rights reserved. 3rd Party Applications Databases

CA APM: Four Simple Steps One Holistic Solution Multi-Variant Analytics: Application Behavior Analysis End-User Experience: 1 Data Agnostic, Anomaly Detection, SAP Pattern Matching, PSFT Auto Configuration Customer Experience Manager CA Identity Manager Business-Centric Reporting, Transaction Throughput, SLA’s & Scorecards, Success & Failure Rates, Tie Actual Users to Activity Siebel Mainframe A Network Router Firewall Switch Load Balancer Web Servers Portal Database App Server Copied Network Traffic End User Web Services Databases Multiport Collector (MTP) 2 Enterprise Manager Agentless Triage: Application Delivery Analysis Proactive notification when performance varies from historic norms. Triage whether issues lie in application or infrastructure. 7 3 Root-Cause Analysis: Introscope Java/.NET Class & Method Performance, Errors, Always-on Recording, Transaction tracing, Visibility into backend services. Role-Specific Advanced Mobile Management © 2014 CA. All rights reserved. Analytics Dashboards Consoles Engine 4

CA APM: 360 View of Applications Scalable to the Largest Environments Proactive Analytics Multi-variate analytics finds problems BEFORE they impact users Unmatched Depth Drill down deep into from end-user to the mainframe Real Time Metrics See each user transaction in real time Deepest Coverage of Most Critical Apps SAP, Citrix, SharePoint, Hadoop Java, .NET, Mobile applications, web 2.0, Many, many other protocols 8 Relentless Tracking Ability to track every transaction any time © 2014 CA. All rights reserved.

CA APM: Application Behavior Analytics (ABA) CA Exclusive Feature Data Agnostic Reviews data from ANY soource Anomaly Detection Processes 100,000 multi-variant metrics per 15-second interval Auto-Config Automatically configures itself & adapts to app changes Pattern Matches Recognizes abnormal behavior on its own 9 • • • • ABA: A Different Type of Analysis Takes multiple data sources Analyzes in aggregate Fully integrated into APM user experience NO ADDITONAL COST FOR ABA!! © 2014 CA. All rights reserved.

CA Cloud Monitor Deep SaaS Based APM Solution Synthetic Transactions From global Points Of Presence (POPs) 48 Countries / 92 Cities 24x7 15 Time Zones Application availability, & service levels, API & web services monitoring End to End User experience validation On-premise Monitoring Stations • 48 Countries / 94 locations / 15 Time Zones • Same capability when as set behind the firewall • Unmatched browser monitoring ability • Mobile Access! 10 © 2014 CA. All rights reserved. Integrated Use stand alone or integrated with on-prem CA APM

CA APM: Comprehensive Integration Complete Enterprise-wide Solution Public Cloud On-Prem / Cloud Cross Enterprise Integration 11 CA Mainframe CA Siteminder (Security) CA Infrastructure Management CA LISA (Test & Dev) OEM Integration SAP (Exclusive) Citrix Microsoft Many More Cloud Providers Amazon Rackspace More Differentiation for partners Better business outcomes for customers © 2014 CA. All rights reserved.

CA APM: For Industry Leaders 1000+ Large Enterprise Installations Software Customer Telecommunications Customer • Monitors 9,000+ JVMs • Monitors 2,500,00 concurrent sessions • Across on-prem, private & public cloud • Reports to 120+ managers • Monitors 25,000+ JVMs • Across global datacenters • Reports 25,000,000 metrics every 15 seconds • Over 140B metrics/day Communications Customer Banking Customer • Monitors 16,000+ JVMs • 20,000,000 metrics every 15 seconds • Watches 2500 business processes • Dashboards to exes • Manages 14,000+ JVMs & middleware • Manages critical applications like Online banking & Investment banking 12 7 of * 10 *Source: Fortune Global 500, 2013 of Top Banks of Top Telecommunications Companies of Top Healthcare Companies © 2014 CA. All rights reserved.

CA APM with Application Behavior Analytics No Other Solution Provides this Breadth of Coverage 360 View for Exceptional Experience Scale for Largest Environments Visualization for Relevant Insight Application Behavior Analytics Auto-configures & automatically searches for anomalies to find problems BEFORE they impact users 13 © 2014 CA. All rights reserved.

CA APM Application Behavior Analytics Demonstration Bart Peluso February 25, 2014 © 2014 CA. All rights reserved.

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