FieldForce - Send Text Messages to Workers | Mobile Workforce Text Messaging Software | Dispatch via Text Message | Field Reps | Technicians

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Information about FieldForce - Send Text Messages to Workers | Mobile Workforce Text...
Technology

Published on September 20, 2011

Author: MosioMobile

Source: slideshare.net

Description

Mosio's FieldForce enables companies to exchange text messages with their mobile workers from a web-based computer. Workers use the mobile phones they already have, staff at the office (or dispatch) use their computers.

Slide deck from Noel Chandler's breakout session "Talk Less and Do More with Mobile Workforce Text Messaging" at the Green Expo in Berkeley, CA, produced by CFM Equipment.

Monthly plans and pricing can be found at http://www.mosio.com/ffm

Professional Text Messaging for Businesses

Talk Less and Do More with Mobile Workforce Text Messaging Copyright 2011, Mosio, Inc. All rights reserved.

Communicating with your workforce in the information age requires speed, flexibility and accuracy, making telephone conversations a costly and inefficient method of correspondence . Copyright 2011, Mosio, Inc. All rights reserved. Telephone Calls in the Information Age

Copyright 2011, Mosio, Inc. All rights reserved. Telephone Calls in the Information Age

Copyright 2011, Mosio, Inc. All rights reserved. Inefficiencies are Wasted Opportunities

Copyright 2011, Mosio, Inc. All rights reserved. Inefficiencies are Wasted Opportunities Remote workers waste more than 4 hours (32%) of 13.7 hours they spend a week managing email, checking voicemail and talking on the phone. * Study in the Pharmaceutical Industry by research firm Best Practices LLC, 2007

Copyright 2011, Mosio, Inc. All rights reserved. Voicemail

Copyright 2011, Mosio, Inc. All rights reserved. Voicemail Over 58% of phone calls go to voicemail. * LinkedIn Survey, 2011

Copyright 2011, Mosio, Inc. All rights reserved. Voicemail

Copyright 2011, Mosio, Inc. All rights reserved. Voicemail Steps in Voicemail Communications 1. One person leaves a voicemail. 2. The other has to listen, then… 3. Write/remember what was said. (Possibly listen again) 4. Call back to respond or clarify. 5. Go to Step 1.

Copyright 2011, Mosio, Inc. All rights reserved. “ Talk Time”

Copyright 2011, Mosio, Inc. All rights reserved. What about Email?

Copyright 2011, Mosio, Inc. All rights reserved. What about Email? Stats About Email: Average time for the recipient to view an e-mail message is 6.4 hours . The average worker sends and receives more than 150 emails per day . Email has a 22% average open rate . 90% of email is spam .

Copyright 2011, Mosio, Inc. All rights reserved. What about Email?

Copyright 2011, Mosio, Inc. All rights reserved. What about Email?

Copyright 2011, Mosio, Inc. All rights reserved. Ok, so now what? Do nothing. Invest in new technologies.

 Copyright 2011, Mosio, Inc. All rights reserved. Ok, so now what? Do nothing. Invest in new technologies.

Copyright 2011, Mosio, Inc. All rights reserved. Mobile Technologies Smartphones $100 - 400 + $35 - 150/month per technician

Copyright 2011, Mosio, Inc. All rights reserved. Mobile Technologies Mobile Apps 500k iPhone 250k Android

Copyright 2011, Mosio, Inc. All rights reserved. Mobile Technologies Toughbooks / Tablets $500 - $2,400 + $35 - 150/month per technician

Copyright 2011, Mosio, Inc. All rights reserved. Or…

Copyright 2011, Mosio, Inc. All rights reserved. Or… You can use the mobile phones your technicians already have.

Copyright 2011, Mosio, Inc. All rights reserved. Text Messaging is Everywhere 4.1 Billion text messages are sent every day in the U.S. It is the largest communication channel on mobile devices.

Copyright 2011, Mosio, Inc. All rights reserved. Text Messaging is Simple and Costs Less Studies show SMS text message exchanges cost pennies, delivering savings of over 93% when compared to outbound phone calls. * Contact Centre Operational Review by call center research firm ContactBabel, 2007

Copyright 2011, Mosio, Inc. All rights reserved. People everywhere are texting. Many technicians are already using text messaging.

Copyright 2011, Mosio, Inc. All rights reserved. What is FieldForce Mobile? FieldForce Mobile is an internet-based service enabling you to send and receive text messages with your technicians. They use their mobile phones. You use a computer.

Copyright 2011, Mosio, Inc. All rights reserved. What is FieldForce Mobile?  Exchange important information with many technicians at once.  Increase visibility and minimize mistakes.  Get started immediately using the equipment you already have.

Using FieldForce, technicians are able to spend time and energy completing more customer jobs . Copyright 2011, Mosio, Inc. All rights reserved. FieldForce Maximizes Revenue Generation

Copyright 2011, Mosio, Inc. All rights reserved. What you need to get started Needed: 1. Mobile phones with text messaging capabilities (95% of phones). 2. Computers with internet access.

Copyright 2011, Mosio, Inc. All rights reserved. What you need to get started Needed: 1. Mobile phones with text messaging capabilities (95% of phones). 2. Computers with internet access. Not Needed: 1. New hardware, smart phones, PDAs or mobile devices. 2. Downloadable software or mobile application development. 3. IT Department involvement (unless you want). 4. Extensive training to get up and running.

Two Way “TextChat” Technicians text in questions, orders or status updates. Copyright 2011, Mosio, Inc. All rights reserved. How It Works: Inbound Messages To: 66746 Message: Just finished up the Baseline job, heading to Willow. Should be done soon. Typical message texted in by Field Rep.

Real-Time Alerts and Announcements Reach your workforce quickly, wherever they are. Copyright 2011, Mosio, Inc. All rights reserved. How It Works: Outbound Messages From: 66746 Message: Seasonal promo ends Friday. Please make note of price increases. Reply w/ questions or comments. Thanks! Typical announcement received by Field Rep.

Professional Text Messaging for Businesses Copyright 2011, Mosio, Inc. All rights reserved. DEMO Take out your phone. Text FFMDEMO to 66746.

Professional Text Messaging for Businesses Copyright 2011, Mosio, Inc. All rights reserved. Thank you! Questions? (You can text them in or raise your hand.)

Copyright 2010, Mosio, Inc. All rights reserved. Contact Text: FFM to 66746 Web: www.mosio.com/ffm Email: [email_address] Phone: 877.667.4699 Contact Mosio

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