Field Service Management

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Information about Field Service Management
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Published on March 10, 2014

Author: valansandy

Source: slideshare.net

Description

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Industries we cater to . . . Field Service Management Professional. Reliable. Experienced. Quest Informatics Private Limited #960, II Main, IV Block,Rajajinagar, Bangalore - 560010, Karnataka, India. Email : sales@questinformatics.com Telephone : +91 - 80 -65791453/ 23206669/ 65961735 TeleFax : +91 - 80-2320 6670 www.questinformatics.com Professional. Reliable. Experienced.

World class aftermarket products and services Industry pain areas • Assigning right resources with right tools at right time. • Prioritization of calls based on SLA and other considerations. • Progress updates from on field technicians. • Updates to customers on job schedule, status and service feedback. • Monitoring SLA, Response time, Resolution time, Machine uptime and Break down time. • Monitoring and tracking machine service history and re-work. • Information of service engineers’ efficiency on operation level. • Tracking travel expenses and parts availability. • Generating customized reports on ad hoc basis. Benefits Swift response to customer calls Regular SMS and Email updates • Boosts company pro itability. • Right resource at right time for right job. • Reduction of operational & travel cost. • Effective utilization of resources. • Mobile coordination & user friendly. • Complementary customer portal. • Customer service and response. • Improved tracking and visibility. • Business rules lexibility. • Centralized control of all locations. Improves Resolution time What FSM does? FSM not only allows companies to appropriately schedule based on task & resource availability, it also helps them to monitor progress and manage parts inventory effectively. It helps companies to integrate field service process, improve communication across all levels of organization and streamline work process ensuring faster resolution time to enhance customer satisfaction and loyalty. FSM enables companies to sync field and office operations. Other offerings Other products available: Services • Engineering Services • Support Desk System • Remanufacturing Management System • After Market ERP • Float Management System • Rental and Re-marketing System • Warranty Management System • CSA (Customer Service Agreement) • CRM (Customer Relationship Management) • Vendor Management www.questinformatics.com

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