FERMA RISK MANAGEMENT BENCHMARKING SURVEY 2014 - European Risk and Insurance Report

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Published on October 23, 2014

Author: FermaForum

Source: slideshare.net

Description

7th biennal benchmarking survey conducted by the Federation of European Risk Management Associations (FERMA) in collaboration with XL Group, Zurich, EY, Marsh and AXA Corporate Solutions.

1. In collaboration with : FERMA RISK MANAGEMENT BENCHMARKING SURVEY 2014 European Risk and Insurance Report 1

2. In collaboration with : Presentation of the survey: 7th biennal benchmarking survey conducted by the Federation of European Risk Management Associations (FERMA) in collaboration with XL Group, Zurich, EY, Marsh and AXA Corporate Solutions. 2

3. In collaboration with : Key Facts: 39 questions February to June 2014 22 national associations members of FERMA 9 contacts list of risk managers from partners and 1 contact list : others (32 contact list in total) 850 Respondents Based on FERMA standard 3

4. In collaboration with : Content: Questionnaire The survey was divided in 4 parts : Introduction: from S0 to Q8 Benchmark the risk management practices in Europe Provide a tangible basis for reporting to senior management Track trends over time Set up a tool to serve as basis of current relevant knowledge To be the referenced survey developed by risk managers for risk managers in Europe European insights on risk management practices: from Q9 to Q16 Reinforce the understanding of the positioning of the risk and insurance management role Support the development of the risk and insurance management function European perspective: from Q17 to Q29 Identify the main priorities at FERMA level to support members and risk and insurance management function Insurance: Evolution of the Insurance Market and Risk Managers’ Expectations: from Q30 to Q39 Compare and position their organization’s insurance program against a organization group to support and improve decision making 4

5. In collaboration with : Sample - Global 5 ASSOCIATION Complete Incomplete Total respondents Total invited Complete Rate (Complete / Total invited) Target Rate (Complete / Target) Response Rate (Total respondents / Total invited) Target 2014 AGERS 19 10 29 50 38,0% 70,4% 58,0% 27 AIRMIC 79 84 163 1 058 7,5% 52,7% 15,4% 150 ALRIM 1 3 4 9 11,1% 16,7% 44,4% 6 AMRAE 81 73 154 610 13,3% 54,0% 25,2% 150 ANRA 36 15 51 110 32,7% 52,9% 46,4% 68 APOGERIS 8 5 13 50 16,0% 29,6% 26,0% 27 ASPAR 1 4 5 16 6,3% 10,0% 31,3% 10 BELRIM 32 24 56 93 34,4% 58,2% 60,2% 55 BFV-DVS 42 38 80 143 29,4% 52,5% 55,9% 80 DARIM 42 8 50 68 61,8% 100,0% 73,5% 42 ERMA 13 1 14 36 36,1% 65,0% 38,9% 20 FINNRIMA 21 16 37 95 22,1% 38,2% 38,9% 55 IGREA 11 5 16 33 33,3% 55,0% 48,5% 20 MARM 8 7 15 34 23,5% 40,0% 44,1% 20 NARIM 33 26 59 157 21,0% 41,3% 37,6% 80 NORIMA 11 7 18 48 22,9% 40,7% 37,5% 27 POLRISK 24 16 40 93 25,8% 51,1% 43,0% 47 RUSRISK 19 4 23 55 34,5% 70,4% 41,8% 27 SI.RISK 9 1 10 13 69,2% 112,5% 76,9% 8 SIRM 26 14 40 75 34,7% 57,8% 53,3% 45 SWERMA 43 29 72 186 23,1% 45,3% 38,7% 95 PARTNER AXA Corporate Solutions- FR 10 17 27 146 6,8% 18,5% AXA Corporate Solutions- DE 22 43 65 182 12,1% 35,7% AXA Corporate Solutions-SP 6 4 10 25 24,0% 40,0% AXA Corporate Solutions-UK 8 19 27 193 4,1% 14,0% AXA Corporate Solutions-BE 12 13 25 70 17,1% 35,7% EY 0 1 1 1 0,0% 100,0% XL Group 3 2 5 8 37,5% 62,5% Zurich Insurance 0 0 0 N/A N/A N/A Marsh- Poland 0 2 2 200 0,0% 1,0% Marsh- Romania 7 22 29 200 3,5% 14,5% Others 5 3 8 11 45,5% 72,7% Total National Associations 559 390 949 3 032 18,4% 52,8% 31,3% 1 059 TOTAL 632 516 1 148 4 068 15,5% 28,2% 1 059 A respondent is considered complete if his status is complete for all the parts of the questionnaire.

6. In collaboration with : Sample - Introduction A respondent is considered complete for the introduction part if he/she has answered for all the questions of the introduction part. 6 ASSOCIATION Complete Incomplete Total respondents Total invited Complete Rate (Complete / Total invited) Response Rate (Total respondents / Total invited) AGERS 24 5 29 50 48,0% 58,0% AIRMIC 127 36 163 1 058 12,0% 15,4% ALRIM 2 2 4 9 22,2% 44,4% AMRAE 116 38 154 610 19,0% 25,2% ANRA 43 8 51 110 39,1% 46,4% APOGERIS 9 4 13 50 18,0% 26,0% ASPAR 2 3 5 16 12,5% 31,3% BELRIM 43 13 56 93 46,2% 60,2% BFV-DVS 57 23 80 143 39,9% 55,9% DARIM 44 6 50 68 64,7% 73,5% ERMA 14 0 14 36 38,9% 38,9% FINNRIMA 23 14 37 95 24,2% 38,9% IGREA 15 1 16 33 45,5% 48,5% MARM 11 4 15 34 32,4% 44,1% NARIM 45 14 59 157 28,7% 37,6% NORIMA 12 6 18 48 25,0% 37,5% POLRISK 29 11 40 93 31,2% 43,0% RUSRISK 19 4 23 55 34,5% 41,8% SI.RISK 10 0 10 13 76,9% 76,9% SIRM 33 7 40 75 44,0% 53,3% SWERMA 58 14 72 186 31,2% 38,7% PARTNER AXA Corporate Solutions- FR 14 13 27 146 9,6% 18,5% AXA Corporate Solutions- DE 37 28 65 182 20,3% 35,7% AXA Corporate Solutions-SP 8 2 10 25 32,0% 40,0% AXA Corporate Solutions-UK 14 13 27 193 7,3% 14,0% AXA Corporate Solutions-BE 17 8 25 70 24,3% 35,7% EY 1 0 1 1 100,0% 100,0% XL Group 4 1 5 8 50,0% 62,5% Zurich Insurance 0 0 0 N/A N/A N/A Marsh- Poland 0 2 2 200 0,0% 1,0% Marsh- Romania 12 17 29 200 6,0% 14,5% Others 7 1 8 11 63,6% 72,7% Total National Associations 736 213 949 3 032 24,3% 31,3% TOTAL 850 298 1 148 4 068 20,9% 28,2%

7. In collaboration with : Sample – 1st Part A respondent is considered complete for the 1st part if he/she has answered for all the questions of the 1st part. 7 ASSOCIATION Complete Incomplete Total respondents Total invited Complete Rate (Complete / Total invited) Response Rate (Total respondents / Total invited) AGERS 21 8 29 50 42,0% 58,0% AIRMIC 96 67 163 1 058 9,1% 15,4% ALRIM 1 3 4 9 11,1% 44,4% AMRAE 93 61 154 610 15,2% 25,2% ANRA 38 13 51 110 34,5% 46,4% APOGERIS 6 7 13 50 12,0% 26,0% ASPAR 1 4 5 16 6,3% 31,3% BELRIM 35 21 56 93 37,6% 60,2% BFV-DVS 48 32 80 143 33,6% 55,9% DARIM 41 9 50 68 60,3% 73,5% ERMA 12 2 14 36 33,3% 38,9% FINNRIMA 22 15 37 95 23,2% 38,9% IGREA 13 3 16 33 39,4% 48,5% MARM 7 8 15 34 20,6% 44,1% NARIM 39 20 59 157 24,8% 37,6% NORIMA 10 8 18 48 20,8% 37,5% POLRISK 21 19 40 93 22,6% 43,0% RUSRISK 13 10 23 55 23,6% 41,8% SI.RISK 9 1 10 13 69,2% 76,9% SIRM 30 10 40 75 40,0% 53,3% SWERMA 49 23 72 186 26,3% 38,7% PARTNER AXA Corporate Solutions- FR 11 16 27 146 7,5% 18,5% AXA Corporate Solutions- DE 21 44 65 182 11,5% 35,7% AXA Corporate Solutions-SP 5 5 10 25 20,0% 40,0% AXA Corporate Solutions-UK 9 18 27 193 4,7% 14,0% AXA Corporate Solutions-BE 13 12 25 70 18,6% 35,7% EY 0 1 1 1 0,0% 100,0% XL Group 3 2 5 8 37,5% 62,5% Zurich Insurance 0 0 0 N/A N/A N/A Marsh- Poland 0 2 2 200 0,0% 1,0% Marsh- Romania 7 22 29 200 3,5% 14,5% Others 7 1 8 11 63,6% 72,7% Total National Associations 605 344 949 3 032 20,0% 31,3% TOTAL 681 467 1 148 4 068 16,7% 28,2%

8. In collaboration with : Sample – 2nd Part A respondent is considered complete for the 2nd part if he/she has answered for all the questions of the 2nd part. 8 ASSOCIATION Complete Incomplete Total respondents Total invited Complete Rate (Complete / Total invited) Response Rate (Total respondents / Total invited) AGERS 9 20 29 50 18,0% 58,0% AIRMIC 39 124 163 1 058 3,7% 15,4% ALRIM 0 4 4 9 0,0% 44,4% AMRAE 55 99 154 610 9,0% 25,2% ANRA 14 37 51 110 12,7% 46,4% APOGERIS 3 10 13 50 6,0% 26,0% ASPAR 0 5 5 16 0,0% 31,3% BELRIM 17 39 56 93 18,3% 60,2% BFV-DVS 12 68 80 143 8,4% 55,9% DARIM 23 27 50 68 33,8% 73,5% ERMA 11 3 14 36 30,6% 38,9% FINNRIMA 15 22 37 95 15,8% 38,9% IGREA 6 10 16 33 18,2% 48,5% MARM 6 9 15 34 17,6% 44,1% NARIM 13 46 59 157 8,3% 37,6% NORIMA 1 17 18 48 2,1% 37,5% POLRISK 15 25 40 93 16,1% 43,0% RUSRISK 7 16 23 55 12,7% 41,8% SI.RISK 7 3 10 13 53,8% 76,9% SIRM 16 24 40 75 21,3% 53,3% SWERMA 16 56 72 186 8,6% 38,7% PARTNER AXA Corporate Solutions- FR 6 21 27 146 4,1% 18,5% AXA Corporate Solutions- DE 6 59 65 182 3,3% 35,7% AXA Corporate Solutions-SP 4 6 10 25 16,0% 40,0% AXA Corporate Solutions-UK 2 25 27 193 1,0% 14,0% AXA Corporate Solutions-BE 3 22 25 70 4,3% 35,7% EY 0 1 1 1 0,0% 100,0% XL Group 3 2 5 8 37,5% 62,5% Zurich Insurance 0 0 0 N/A N/A N/A Marsh- Poland 0 2 2 200 0,0% 1,0% Marsh- Romania 2 27 29 200 1,0% 14,5% Others 4 4 8 11 36,4% 72,7% Total National Associations 285 664 949 3 032 9,4% 31,3% TOTAL 315 833 1 148 4 068 7,7% 28,2%

9. In collaboration with : Sample – 3rd Part A respondent is considered complete for the 3rd part if he/she has answered for all the questions of the 3nd part. 9 ASSOCIATION Complete Incomplete Total respondents Total invited Complete Rate (Complete / Total invited) Response Rate (Total respondents / Total invited) AGERS 11 18 29 50 22,0% 58,0% AIRMIC 61 102 163 1 058 5,8% 15,4% ALRIM 0 4 4 9 0,0% 44,4% AMRAE 48 106 154 610 7,9% 25,2% ANRA 25 26 51 110 22,7% 46,4% APOGERIS 3 10 13 50 6,0% 26,0% ASPAR 1 4 5 16 6,3% 31,3% BELRIM 26 30 56 93 28,0% 60,2% BFV-DVS 37 43 80 143 25,9% 55,9% DARIM 24 26 50 68 35,3% 73,5% ERMA 6 8 14 36 16,7% 38,9% FINNRIMA 11 26 37 95 11,6% 38,9% IGREA 9 7 16 33 27,3% 48,5% MARM 5 10 15 34 14,7% 44,1% NARIM 32 27 59 157 20,4% 37,6% NORIMA 6 12 18 48 12,5% 37,5% POLRISK 9 31 40 93 9,7% 43,0% RUSRISK 5 18 23 55 9,1% 41,8% SI.RISK 5 5 10 13 38,5% 76,9% SIRM 25 15 40 75 33,3% 53,3% SWERMA 28 44 72 186 15,1% 38,7% PARTNER AXA Corporate Solutions- FR 7 20 27 146 4,8% 18,5% AXA Corporate Solutions- DE 15 50 65 182 8,2% 35,7% AXA Corporate Solutions-SP 5 5 10 25 20,0% 40,0% AXA Corporate Solutions-UK 7 20 27 193 3,6% 14,0% AXA Corporate Solutions-BE 11 14 25 70 15,7% 35,7% EY 0 1 1 1 0,0% 100,0% XL Group 3 2 5 8 37,5% 62,5% Zurich Insurance 0 0 0 N/A N/A N/A Marsh- Poland 0 2 2 200 0,0% 1,0% Marsh- Romania 2 27 29 200 1,0% 14,5% Others 3 5 8 11 27,3% 72,7% Total National Associations 377 572 949 3 032 12,4% 31,3% TOTAL 430 718 1 148 4 068 10,6% 28,2%

10. In collaboration with : Sample 850 681 315 430 174 343 709 594 1024 1024 1024 1024 Introduction European insights on risk management practices European perspective Evolution of the Insurance Market and Risk Managers’ Expectations Total number of respondents for each part (complete + incomplete) Complete Incomplete 10

11. In collaboration with : Introduction 850 681 315 430 Introduction European insights on risk management practices European perspective Evolution of the Insurance Market and Risk Managers’ Expectations Number of complete respondents 11

12. In collaboration with : Sample A representative sample of European companies Female 27% Male 73% S1: Are you? Basis: 850 0,1% 3,4% 7,2% 31,3% 37,8% 12,9% 7,3% Less than 25 years old Between 25 and 30 years old Between 31 and 35 years old Between 36 and 45 years old Between 46 and 55 years old Between 56 and 60 years old 60+ years old S2 - What is your age ? 12

13. In collaboration with : Sample A representative sample of European companies Basis: 850 18% 17% 18% 12% 15% 11% 9% Less than €60 Between €60 - €80 Between €81 - €100 Between €101 - €120 Between €121 - €150 Between €151 - €200 More than €200 S3 - What is your total annual remuneration (including bonus and all compensations) (in thousands €) ? 13

14. In collaboration with : Sample A representative sample of European companies Manufacturing 18% Energy / utilities 15% Technology and Telecoms 8% Transportation / logistics 8% Banking and Financial Services 7% Public sector and non-profit 5% Insurance 5% Professional and Business Services 5% Retail 5% Automotive 4% Food and Beverages 4% Pharmaceuticals and Life Sciences 3% Other 13% Q1: Respondents by industry Basis: 850 14 Other 106 12,47% Consumer Goods 25 2,94% Government Contracting 24 2,82% Real Estate 20 2,35% Mining 15 1,76% Healthcare 8 0,94% Sports, Media and Entertainment 8 0,94% Hospitality and Leisure 6 0,71%

15. In collaboration with : Sample A representative sample of European companies 3% 9% 11% 9% 30% 38% No opinion / Don't know Less than €100 million Between €100 million and less than €500 million Between €500 million and less than €1 billion Between €1 billion and €5 billion More than €5 billion 1% 16% 22% 11% 13% 37% No opinion / Don't know Less than 1000 Between 1000 and 5,000 Between 5,001 and 10,000 Between 10,001 and 20,000 More than 20,000 Q2.2 - Organization’s total number of employees: Q2.1 - Organization’s turnover: Basis: 850 15

16. In collaboration with : Sample A representative sample of European companies 31,2% 6,8% 15,2% 11,9% 10,4% 4,5% 6,4% 8,6% 5,2% No opinion / Don't know Negative Between 0 and 2.5% Between 2.6 and 4% Between 4.1 and 6.5% Between 6.6 and 7.5% Between 7.6 and 10% Between 10.1% and 20% More than 20% Q2.3 - Organization’s average EBITDA growth rate for the period between 2009 and 2012 Basis: 850 16

17. In collaboration with : Sample A representative sample of European companies 0,1% 0,4% 0,4% 1,8% 2,5% 94,9% Latin America Africa Middle East Asia / Pacific North America Europe 0,0% 0,2% 0,4% 0,4% 0,5% 98,6% Latin America Middle East Africa North America Asia / Pacific Europe Q3.2 - Where are you located ? Q3.1 - Where are your organization’s headquarters ? Basis: 850 17

18. In collaboration with : Sample A representative sample of European companies 0,0% 0,1% 0,2% 0,2% 0,2% 0,4% 0,5% 6,5% 6,7% 85,2% Don't know Invalid Production/production site Insurance services Central services Financial services Other National/ Country Organization Division OR Regional Organization Corporate (Head Office) Q3.3 - Which part of the organization do you work in ? Basis: 850 18

19. In collaboration with : Sample A representative sample of European companies Q4 - Is your organization listed on the stock market ? Yes 51% No 48% No opinion / Don't know 1% Basis: 850 19

20. In collaboration with : Sample A representative sample of European companies Q5.3 - My organization is a member of one of the following Risk Management associations : (Multiple Answer) 0% 0% 0% 0% 0% 0% 1% 1% 1% 1% 1% 2% 2% 2% 2% 3% 3% 4% 4% 5% 5% 5% 6% 7% 7% 7% 14% 16% 16% Don't know Invalid IRM PARIMA ASPAR CZ, Czech Republic ALRIM, Luxembourg Other APOGERIS, Portugal SI.RISK, Slovenia MARM, Malta ERMA, Turkey NORIMA, Norway RUSRISK, Russia FINNRIMA, Finland IGREA, Spain POLRISK, Poland AGERS, Spain RIMS, United States ANRA, Italy SIRM, Switzerland BFV, Germany DARIM, Denmark BELRIM, Belgium SWERMA, Sweden DVS, Germany NARIM, Netherlands None AIRMIC, UK AMRAE, France Basis: 850 20

21. In collaboration with : Sample: Respondents A representative sample of European companies 0,0% 0,0% 0,1% 0,1% 0,1% 0,2% 0,2% 0,4% 0,5% 0,5% 0,5% 0,5% 0,7% 0,7% 0,9% 1,1% 1,6% 1,8% 2,4% 2,5% 2,9% 3,3% 4,2% 5,2% 12,5% 58,1% Security Manager Don't know Fraud Control Corporate Development Manager Invalid Claims Manager Procurement Manager University teacher Chief Operating Officer Manager (health and safety manager) Head of Compliance / Compliance… Consultant President, Chairman General / Company Secretary Captive manager Business Continuity Manager Chief Financial Officer / Finance… Head of Treasury / Treasury manager Legal Counsel / Head of Legal… Head of Internal Audit / Audit Manager Chief Executive Officer / Managing… Other Risk Manager/officer/advisor Insurance Manager Chief Risk Officer /Head of Risk Risk and Insurance manager Q5.bis - What is your position in your team ? Q5.1 - Respondent primary position Team leader 77% Team member 23% Basis: 850 21

22. In collaboration with : Sample: Respondents A representative sample of European companies Q5.2 - Where is your specific qualification in Risk Management or Insurance from ? (Multiple Answer) Q5.1ter - Do you have a specific qualification in Risk or Insurance Management ? Yes 56% No 44% 0,0% 0,0% 0,2% 0,2% 0,2% 0,2% 0,4% 0,6% 0,6% 0,6% 1,0% 1,0% 1,0% 1,5% 1,7% 1,9% 3,1% 3,8% 6,0% 9,0% 25,2% 30,8% 35,6% French National School of Insurance… Don't know BCI Banking industry CRISC CIA IVASS CRMA CINEAS Invalid Broker/Broker Education FCI/FCII Nibe SVV Specialist courses Qualification as insurance… Institute of Internal Auditors (IIA) Industry/on the job experience Institute of Risk Management (IRM) Chartered Insurance Institute (CII, ACII) Other Business School A national risk management… University Basis: 480 Basis: 850 22 Yes on Q5.1ter only

23. In collaboration with : Sample: Respondents A representative sample of European companies Q5.5 - What job(s) did you do before your current role ? (Multiple Answer) Q5.4 - How long have you been in this role ? Less than 3 years 25% Between 3 and 10 years 49% More than 10 years 26% 0,0% 0,0% 0,2% 0,2% 0,2% 0,2% 0,2% 0,2% 0,2% 0,2% 0,2% 0,2% 0,3% 0,3% 0,3% 0,5% 0,7% 0,9% 1,2% 1,4% 1,9% 2,1% 2,1% 2,3% 2,4% 4,0% 4,5% 5,9% 6,1% 68,1% Commercial Security Officer Acquisitions Economist Energy Human ressources Marketing Pensions Politics Risk consulting Statistician Tax Business analyst Customer Relations IT Strategy Security management Controlling Quality / Project Management Treasury Finance Insurance / Broker / Banking Legal consoulting This is the first job in my career Internal control Audit Manager Other Operational, (e.g. Logistics, engineering, manufacturing,… Risk management /insurance /claims related roles Basis: 574 23 Basis: 574 Filter on Q5.1

24. In collaboration with : Sample: Respondents A representative sample of European companies Q5.5 - Operational, (e.g. Logistics, engineering, manufacturing, etc.) DETAILS 21% 18% 12% 12% 9% 6% 3% 3% 3% 3% 3% 3% 3% 3% 0% 0% Basis: 35 24

25. In collaboration with : Sample: Respondents A representative sample of European companies Q5.5.1 - Overall, how many years have you worked in the risk management / insurance area ? 1% 13% 43% 43% Less than 3 years Between 3 and 9 years Between 10 and 20 years More than 20 years Basis: 391 25 Filter on Q5.5

26. In collaboration with : Risk Management Function Q6.1 - Full time equivalent people working for Risk Management or Insurance as part of the Risk Management Function 7% 11% 46% 33% 16% 15% 13% 13% 8% 8% 9% 18% 1% 2% headquarters regional and / or national No staff 1 to 3 4 to 5 6 to 10 11 to 20 More than 20 No opinion/ Don't know Basis: 129 Basis: 741 26 Filter on Q3.3

27. In collaboration with : Risk Management Function Q6.2 - In total, how many people in your organization that work outside the Risk Management participate in risk / insurance management in close coordination with the Risk Management function or have risk management / insurance specified in their job profile 12,8% 29,9% 25,9% 15,1% 9,6% 6,7% risk / insurance management participation No staff 1 to 5 people 6 to 20 people 21 to 80 people Over 80 people No opinion/ Don't know Basis: 850 27

28. In collaboration with : Risk Management Function Don’t know 9% Yes 39% No 52% 33,4% 39,2% 61,4% 41,3% 5,1% 19,6% Traditional Lines of Cover Non-traditional Lines of Cover More important Identical Less important Q7.1 - Involvement of the captive in over the next 2 years Q7 - Does your organization use (own or rent) a captive ? Basis: 850 Basis: 332 28 Yes on Q7 only

29. In collaboration with : Risk Management Function Don’t know 9% Yes 39% No 52% Q7.2 - Strategy in regards to risks which are difficult to place on the insurance market Q7 Does your organization use (own or rent) a captive ? 7% 21% 42% 30% Create a captive insurance / re-insurance company Use alternative risk transfer vehicles Risk retention No opinion/Don't know Basis: 850 Basis: 444 29 No on Q7 only

30. In collaboration with : Risk Management Function Q8.1 - Are you able to indicate your organizations or group’s Cost of Risk in 2013 (in Euros) for each of the following activities? 72% 35% 43% 63% 52% 46% 44% 29% 28% 65% 57% 37% 48% 54% 56% 71% General lines Health and Benefits Retained losses Broker fees Claims administration feesRisk consultancy Risk management and insurance systems and software Other expenses Captive annual administration cost NO YES Basis: 850 30

31. In collaboration with : A representative sample of European companies Q8.3 - Could you please indicate your best estimate of the total cost of risk in 2013 (in Euros)? 17,7% 16,0% 14,0% 13,0% 6,3% 6,0% 4,2% 3,7% 3,3% 2,8% 2,1% 1,6% 1,6% 1,4% 1,4% 1,4% 1,2% 0,9% 0,7% 0,7% 0,0% 0,0% 0,0% Basis: 430 31 Risk Management Function

32. In collaboration with : Part 1 :European insights on risk management practices 850 681 315 430 Introduction European insights on risk management practices European perspective Evolution of the Insurance Market and Risk Managers’ Expectations Number of respondents 32

33. In collaboration with : Risk Management/Insurance report 7,0% 6,6% 3,1% 5,0% 2,1% 7,3% 3,5% 3,1% 1,6% 22,2% 16,7% 17,9% 3,8% 0,9% 6,6% 4,4% 10,6% 1,2% 10,7% 4,0% 3,8% 2,1% 31,3% 11,7% 11,9% 0,9% Risk Committee Other No opinion / Don't know Head of Treasury Head of Internal Audit General Counsel General Chief Risk Officer Chief Operating Officer Chief Financial Officer Chief Executive Officer Board of Directors Audit Committee Insurance Risk Management Q9ALL - To whom does your organization’s Head of Risk Management / Insurance report? Basis: 681 33

34. In collaboration with : Risk Management/Insurance report 0,0% 0,1% 0,1% 0,1% 0,1% 0,1% 0,1% 0,1% 0,3% 0,3% 0,3% 0,4% 0,4% 0,4% 0,6% 0,9% 1,6% 2,3% 3,1% 3,5% 3,5% 3,8% 5,0% 7,3% 7,6% 17,0% 18,1% 23,9% VP in Business Development Group Controller/Head of Control Commercial Assurance Director Shared Services Director VP Financial Compliance General partner Vice President Invalid Corporate Affairs Director Chief Controlling Officer HR director No single reporting line Procurement manager Other Head of finance Director general for administration Chief Operating Officer Head of Internal Audit Don't know General / Company Secretary Chief Risk Officer/Head of Operation Risk Audit Committee Head of Treasury Risk Committee/Group risk management General Counsel / Head of Legal Department Chief Executive Officer / Managing Director Board of Directors / Supervisory Board/Corporate Governance Chief Financial Officer/Group Financial Controller (CFO) Q9A - To whom does your organization’s Head of Risk Management ? Basis: 681 34

35. In collaboration with : Risk Management/Insurance report 0,0% 0,0% 0,0% 0,1% 0,1% 0,1% 0,1% 0,1% 0,1% 0,1% 0,3% 0,3% 0,3% 0,4% 0,6% 0,9% 0,9% 1,2% 1,5% 2,1% 4,0% 4,1% 10,6% 11,0% 11,0% 12,0% 12,0% 32,7% VP in Business Development Vice President Invalid Group Controller/Head of Control Commercial Assurance Director Shared Services Director VP Financial Compliance General partner Procurement manager HR director Corporate Affairs Director Chief Controlling Officer Director general for administration No single reporting line Head of finance Audit Committee Other Risk Committee/Group risk management Head of Internal Audit Chief Operating Officer General / Company Secretary Chief Risk Officer/Head of Operation Risk Head of Treasury General Counsel / Head of Legal Department Don't know Board of Directors / Supervisory Board/Corporate Governance Chief Executive Officer / Managing Director Chief Financial Officer/Group Financial Controller (CFO) Q9B - To whom does your organization’s Head of Insurance report? Basis: 681 35

36. In collaboration with : Risk management/insurance leader responsibility 32% 47% 54% 63% 69% 73% 75% 76% 84% 90% Analysis of capital projects and delivering business plans Definition of compliance policy Design and implementation of risk financing strategy and association solutions Development and embedding of Business Continuity Management / Emergency Management / Crisis Management / Incident response… Alignment and integration of risk management as part of business strategy Development and implementation of Risk Culture across the organization Design and implementation of risk controls/prevention Assistance to other functional areas in contract negotiation, project management, acquisitions and investments Development of map of risks: risk identification, analysis, evaluation, prioritization and reporting Insurance management and claims handling / insurable loss prevention Q10A - In your organization, which of the following activities are the responsibility of the risk management or insurance leader – and are they already embedded or planned? RM’s or IM’s Responsibility - Yes Basis: 681 36

37. In collaboration with : Risk management/insurance leader responsibility Q10B - In your organization, which of the following activities are the responsibility of the risk management or insurance leader – and are they already embedded or planned? 73,4% 56,5% 68,7% 86,9% 68,0% 34,2% 46,4% 55,2% 51,5% 47,3% 13,7% 19,5% 8,5% 4,0% 13,4% 9,1% 9,8% 20,1% 24,8% 14,7% 7,5% 14,1% 12,9% 3,7% 9,0% 31,3% 23,2% 14,2% 13,5% 20,0% 5,4% 9,8% 9,8% 5,4% 9,7% 25,4% 20,6% 10,4% 10,1% 18,1% Development of map of risks: risk identification, analysis, evaluation, prioritization and reporting Alignment and integration of risk management as part of business strategy Assistance to other functional areas in contract negotiation, project management, acquisitions and investments Insurance management and claims handling / insurable loss prevention Design and implementation of risk controls/prevention Analysis of capital projects and delivering business plans Design and implementation of risk financing strategy and association solutions Development and implementation of Risk Culture across the organization Development and embedding of Business Management Definition of compliance policy Embedded Planned for 2014/15 Not planned No opinion Basis: 681 37

38. In collaboration with : Risk management/insurance leader interactions Q11 - How does your organization’s risk manager interact with the board of directors and/or top management ? Formally presents to the board of directors and top management several times per year 45% Formally presents to the board of directors and top management once a year 18% Meets board and/or top management members on a requested basis 23% There is no mechanism in place to formally report about risk management 9% No opinion / Don't know 5% Basis: 681 38

39. In collaboration with : Risk management/insurance leader interactions Q12.1 - Please tell us the relation of your organization’s risk management / insurance function with other areas / issues. (1/6) No relationship 43,3% Regular, close collaboration 34,7% Risk mgr's own responsibility 9% Not applicable 13,2% Strategic planning business No relationship 19,4% Regular, close collaboration 57,4% Risk mgr's own responsibility 14,4% Not applicable 8,8% Ethics / Compliance / Legal Basis: 681 39

40. In collaboration with : Risk management/insurance leader interactions Q12.1 - Please tell us the relation of your organization’s risk management / insurance function with other areas / issues. (2/6) No relationship 39,9% Regular, close collaboration 33,8% Risk mgr's own responsibility 12,0% Not applicable 14,2% Corporate Social Responsibility Sustainability No relationship 11,5% Regular, close collaboration 52,0% Risk mgr's own responsibility 28,2% Not applicable 8,4% Business Continuity / Crisis Management Basis: 681 40

41. In collaboration with : Risk management/insurance leader interactions Q12.1 - Please tell us the relation of your organization’s risk management / insurance function with other areas / issues. (3/6) No relationship 19,5% Regular, close collaboration 55,1% Risk mgr's own responsibility 16,3% Not applicable 9,1% Internal Control / Internal Audit No relationship 41,4% Regular, close collaboration 36,1% Risk mgr's own responsibility 9,4% Not applicable 13,1% IT- for major projects Basis: 681 41

42. In collaboration with : Risk management/insurance leader interactions Q12.1 - Please tell us the relation of your organization’s risk management / insurance function with other areas / issues. (4/6) No relationship 36,4% Regular, close collaboration 40,4% Risk mgr's own responsibility 8,8% Not applicable 14,4% Investments and investors relations No relationship 23,9% Regular, close collaboration 52,0% Risk mgr's own responsibility 9,0% Not applicable 15,1% Mergers & Acquisitions – for acquisitions / transfers decisions Basis: 681 42

43. In collaboration with : Risk management/insurance leader interactions Q12.1 - Please tell us the relation of your organization’s risk management / insurance function with other areas / issues. (5/6) No relationship 33,2% Regular, close collaboration 44,8% Risk mgr's own responsibility 10,7% Not applicable 11,3% Sourcing / Procurementted No relationship 26,0% Regular, close collaboration 48,5% Risk mgr's own responsibility 7,8% Not applicable 17,8% Manufacturing / Logistics / Distribution / Quality Basis: 681 43

44. In collaboration with : Risk management/insurance leader interactions Q12.1 - Please tell us the relation of your organization’s risk management / insurance function with other areas / issues. (6/6) No relationship 5,0% Regular, close collaboration 32,9% Risk mgr's own responsibility 57,4% Not applicable 4,7% Insurance Managementted No relationship 39,1% Regular, close collaboration 38,3% Risk mgr's own responsibility 7,9% Not applicable 14,7% HR - Employee Benefitsted Basis: 681 44

45. In collaboration with : Risk management/insurance organization Q13 - Which of the following potential organization forms most closely describes that of your company ? 7% 23% 40% 7% 8% 15% all functions together in a single department all functions separate in four different departments Risk and Insurance Management together Risk Management and Internal Control together Internal Audit separate Insurance Management separate Basis: 681 45

46. In collaboration with : Risk management/insurance organization Q14 - To what extent does your organization prioritize risks by mapping them ? 20,4% 51,8% 5,3% 9,4% 7,9% 5,1% On a global corporate level only (strategic, financial and operational) From corporate level down to divisions and business units Only for certain business units Only for certain categories of risks No such approach has been put in place yet No opinion / Don't know Basis: 681 46

47. In collaboration with : Risk management/insurance organization Q15 - For which of the areas below does your organization provide training on a regular basis ? (Multiple Answer) 0,0% 0,0% 0,0% 0,0% 0,1% 0,1% 0,1% 0,1% 0,3% 0,3% 0,6% 0,6% 1,5% 19,2% 21,0% 27,8% 44,2% 57,1% Basis: 681 47

48. In collaboration with : Risk management/insurance organization Q16 - Do you use IT / GRC (Governance, Risk and Compliance) tools to manage the following Risk Management / insurance activities? (YES) 47% 46% 43% 27% 46% 52% 47% Risk mapping Risk registers Risk quantification Risk appetite and tolerance Claims analysis Risk reporting / Risk dashboards Monitoring of risk mitigation actions / controls Basis: 681 48

49. In collaboration with : Part 2: European perspective 850 681 315 430 Introduction European insights on risk management practices European perspective Evolution of the Insurance Market and Risk Managers’ Expectations Number of respondents 49

50. In collaboration with : Top 10 risks and level of mitigation 39% 39% 41% 45% 46% 47% 50% 51% 52% 59% Debt, cash flow Quality (design, safety & liability of products & services) Human resources / key people, social security (labour) Planning and execution of strategy Market strategy, clients Economic Competition Regulation and legislation Reputation and brand Political - Government intervention, legal and regulatory changes Q17 - What are the top ten risks that keep your CEO awake at night? (Multiple Answer, list of 33 items) Basis: 315 50

51. In collaboration with : Top 10 risks and level of mitigation 47,2% 50,0% 26,4% 38,0% 31,5% 24,2% 24,8% 31,7% 42,3% 27,6% 37,4% 39,5% 53,5% 45,1% 47,3% 51,0% 53,5% 47,8% 47,2% 37,8% 15,4% 10,5% 20,2% 16,9% 21,2% 24,8% 21,7% 20,5% 10,4% 34,6% Debt, cash flow Quality (design, safety & liability of products &… Human resources / key people, social security… Planning and execution of strategy Market strategy, clients Economic Competition Regulation and legislation Reputation and brand Political - Government intervention, legal and… High Mid Low Basis: 185 Basis: 163 Basis: 161 Basis: 157 Basis: 149 Basis: 146 Basis: 142 Basis: 129 Basis: 124 Basis: 123 Q19.1 - Please assess the current level of mitigation for the areas risks you have previously identified: Mitigation level 51

52. In collaboration with : Top 10 risks and level of mitigation 56,9% 71,0% 58,9% 55,6% 57,5% 36,2% 41,4% 39,1% 66,3% 27,0% 13,8% 15,3% 13,2% 4,2% 6,8% 10,1% 3,8% 4,3% 4,9% 8,6% 29,3% 13,7% 27,9% 40,1% 35,6% 53,7% 54,8% 56,5% 28,8% 64,3% Debt, cash flow Quality (design, safety & liability of products &… Human resources / key people, social security… Planning and execution of strategy Market strategy, clients Economic Competition Regulation and legislation Reputation and brand Political - Government intervention, legal and… Reduction Transfer Accepted Q19.2 - Please assess the current level of mitigation for the areas risks you have previously identified: Mitigation strategy Basis: 185 Basis: 163 Basis: 161 Basis: 157 Basis: 149 Basis: 146 Basis: 142 Basis: 129 Basis: 124 Basis: 123 52

53. In collaboration with : Top 10 risks and level of mitigation 41,0% 46,0% 21,0% 29,0% 19,0% 17,0% 15,0% 20,0% 37,0% 16,0% 41,0% 44,0% 56,0% 54,0% 63,0% 62,0% 65,0% 55,0% 49,0% 54,0% 18,0% 10,0% 23,0% 17,0% 18,0% 21,0% 20,0% 25,0% 14,0% 30,0% Debt, cash flow Quality (design, safety & liability of products &… Human resources / key people, social security… Planning and execution of strategy Market strategy, clients Economic Competition Regulation and legislation Reputation and brand Political - Government intervention, legal and… High Low Mid Basis: 185 Basis: 163 Basis: 161 Basis: 157 Basis: 149 Basis: 146 Basis: 142 Basis: 129 Basis: 124 Basis: 123 Q19.3 - Please assess the current level of mitigation for the areas risks you have previously identified: Satisfaction level 53

54. In collaboration with : FERMA priorities at EU level Q20 - Among the following current regulatory matters, what should be the first 3 priorities for FERMA at EU level? 24% 26% 27% 29% 34% 38% 38% 38% 45% Insurance Contract Law Expert Organization Collective Redress in the European Union Network & Information Security (NIS) Directive Insurance Premium Tax (IPT) The European Insurance Mediation Directive (IMD 2) The possibility of an EU-wide mandatory financial security Solvency 2 and the captive treatment Annual reporting and transparency Data Protection Regulation Basis: 295 54 Optional for non-EU organisations

55. In collaboration with : FERMA priorities at EU level The possibility of an EU-wide mandatory financial security(bonds, letter of credit, provisions...) or an insurance scheme to cover some industrial incidents: 38% 61,6% 33,0% 42,9% 53,6% 23,2% 36,6% 29,5% 28,6% 15,2% 30,4% 27,7% 17,9% Environmental liabilities Terrorism Data breach or information systems incident Natural catastrophes YES NO No opinion / Don't know Q21.1 - Do you think a mandatory financial security or an insurance scheme at EU level would help mitigate the consequences of the following types of risk in your country? Basis: 112 55

56. In collaboration with : FERMA priorities at EU level Solvency 2 and the captive treatment: definition, proportionality and simplified rules and calculations for eligible captives 38% Q22.1 - Do you anticipate rising costs in the use of a captive because of the future Solvency 2 rules ? YES 88% NO 12% Basis: 113 56

57. In collaboration with : FERMA priorities at EU level Solvency 2 and the captive treatment: definition, proportionality and simplified rules and calculations for eligible captives 38% Q22.2 - Do you believe this will eventually restrict the choice available to companies to transfer the risks to their captives ? YES 75% NO 25% Basis: 113 57

58. In collaboration with : FERMA priorities at EU level Solvency 2 and the captive treatment: definition, proportionality and simplified rules and calculations for eligible captives 38% Q22.3 - Do you believe this will eventually increase the need for traditional insurance capacities ? YES 57% NO 43% Basis: 113 58

59. In collaboration with : FERMA priorities at EU level Solvency 2 and the captive treatment: definition, proportionality and simplified rules and calculations for eligible captives 38% Q22.4 - Do you think Solvency 2 will favor the risks mitigation policies in companies, in interesting the management to reduce its expected losses ? YES 55% NO 45% Basis: 113 59

60. In collaboration with : FERMA priorities at EU level Solvency 2 and the captive treatment: definition, proportionality and simplified rules and calculations for eligible captives 38% Q22.5 - In your opinion, how will Solvency 2 change the interest in creating a captive ? Increased 9,7% Decreased 64,6% Same 25,7% Basis: 113 60

61. In collaboration with : FERMA priorities at EU level The European Insurance Mediation Directive (IMD 2) and the level of protection for the diversity of professional insurance buyers 34% Q23 - Which level of consumer protection would be the most adequate? 48% 23% 15% 14% Full mandatory disclosure on remunerations and fees On request disclosure on remunerations and fees On request disclosure on remunerations and fees based on the size of the clients Voluntary disclosure Basis: 100 61

62. In collaboration with : FERMA priorities at EU level Collective Redress in the European Union 28% Q24.1 - Did your company have to face litigation as a consequence of the national collective redress regulation? YES 7% NO 93% Basis: 76 62

63. In collaboration with : FERMA priorities at EU level Q24.2 - In your opinion, what are the most likely impacts of a collective redress regulation on business activities? (Multiple Answer) 37% 50% 16% 20% 26% Increased premiums on product liability coverage Increased legal costs Reduced risk appetite for innovations Increased use of Alternative Dispute Resolutions (mediation, arbitration...) No opinion/Don't know Collective Redress in the European Union 28% Basis: 76 63

64. In collaboration with : FERMA priorities at EU level Q25.1 - In your opinion, which one of the new features of the Data Protection Regulation would have the strongest impact on your organization ? 33% 27% 18% 13% 9% Possible sanctions for breaching the Regulation up to 1,000,000 euros or 2% worldwide turnover Appropriate documentation for all data processing activities and available on request to the regulator Mandatory data breach notification to the regulator Cross-border businesses will have to choose only one regulatory authority that supervises activities across all EU membe The appointment of a Data Protection Officer for companies over 250 employees Data Protection Regulation 45% Basis: 133 64

65. In collaboration with : FERMA priorities at EU level Annual reporting and transparency 38% Q26.1 - Do you play an active role in providing input in the 'annual report' process, in particular about the risk section ? YES 73% NO 27% Basis: 113 65

66. In collaboration with : FERMA priorities at EU level Annual reporting and transparency 38% Q26.2 - In your opinion, how would a country by country reporting on profits made, taxes paid on profits and public subsidies received impact your organization ? 23% 49% 28% Global competitiveness issue Confidentiality issue regarding strategy Business model and cross-border synergies Basis: 113 66

67. In collaboration with : FERMA priorities at EU level Insurance Contract Law Expert organization 24% Q27.1 - Do you believe a harmonization of insurance contract law in the European Union is needed ? YES 87% NO 13% Basis: 71 67

68. In collaboration with : FERMA priorities at EU level Insurance Contract Law Expert organization 24% Q27.2 - Do you think it will be an incentive to buy insurance products in other European countries ? YES 85% NO 15% Basis: 71 68

69. In collaboration with : FERMA priorities at EU level Network & Information Security (NIS) Directive 27% Q28.1 - Do you believe the reporting of NIS event... ? 42% 46% 12% Increases the level of cybersecurity and should be extended to other sectors than just critical infrastructures Increases the level of cybersecurity but should remain only for critical infrastructures Does not bring any added value in terms of cybersecurity Basis: 81 69

70. In collaboration with : FERMA priorities at EU level Insurance Premium Tax (IPT) 29% Q29.1 - In your opinion, are the different IPT rates a barrier for insurers to provide organization-wide coverage ? YES 49% NO 51% Basis: 86 70

71. In collaboration with : FERMA priorities at EU level Insurance Premium Tax (IPT) 29% Q29.2 - Are you aware of how much IPT is being charged and in what countries in respect of your insurance risks? Are you satisfied this is the right amount ? YES 52% NO 48% Basis: 86 71

72. In collaboration with : FERMA priorities at EU level Insurance Premium Tax (IPT) 29% Q29.3 - Have you ever faced difficulties regarding the settlement of IPT for your company, regarding the localization of the risk (HQ / operational site) ? YES 52% NO 48% Basis: 86 72

73. In collaboration with : Part 3: Insurance: Evolution of the Insurance Market and Risk Managers’ Expectations 850 681 315 430 Introduction European insights on risk management practices European perspective Evolution of the Insurance Market and Risk Managers’ Expectations Number of respondents 73

74. In collaboration with : Changes of Insurance Program 2% 6% 7% 24% 28% 30% 34% 43% 50% No opinion / don't know Purchase of credit insurance None Acceleration of claims settlement process Selection of more financially robust insurers Implementation or further use of captive facilities Insurance buying pattern Strengthen loss prevention activity Negotiate long-term agreement or roll-over Q30 - Which of the following changes to your insurance program will you consider as a result of the current financial and economic climate ? (Multiple Answer) Basis: 430 74

75. In collaboration with : Changes of Insurance Program Q30.1 - Could you please define for each item below if it increases/decreases or stay identical? 55,2% 40,0% 52,4% 8,3% 16,6% 4,1% 36,6% 43,4% 43,4% Retention level Purchased limit Lines of cover Identical Decrease Increase Insurance buying pattern: 34% Basis: 145 75

76. In collaboration with : Types of insurance Q31 - What overall limit does your organization benefit from per annual aggregate, independent of sublimits, for the following types of insurance? 23,7% 21,4% 39,1% 40,7% 43,5% 19,3% 27,0% 24,4% 28,8% 13,3% 17,2% 5,1% 24,4% 22,1% 21,9% 4,9% 11,9% 2,3% 22,6% 21,4% 7,2% 4,7% 7,4% 1,4% 2,3% 10,7% 3,0% 36,5% 20,0% 71,9% Public Liability Product Liability Directors' & Officers' Liability Gradual Environmental impairment Liability Errors & Omissions / Professional Liability Cyber risk coverage <50M EUR 50 – 100M EUR 101 –300M EUR >300M EUR No coverage Basis: 430 76

77. In collaboration with : Types of insurance Q32 - How do you select your purchased limit per types of insurance ? (Multiple Answer) 77% 57% 45% 27% 20% 15% 3% 1% 1% 0% 0% 0% Basis: 430 77

78. In collaboration with : Types of insurance Q33 - In your opinion, what is commonly the most efficient international insurance program for the following risks? 17% 10% 24% 3% 11% 15% 3% 9% 10% 5% 19% 11% 13% 15% 20% 19% 18% 35% 34% 40% 35% 11% 49% 8% 31% 35% 8% 40% 40% 42% 9% 14% 4% 43% 9% 6% 55% 2% 7% 4% 20% 54% 10% 31% 29% 25% 16% 14% 9% 9% No opinion / don't know Local standalone policies only Master policy & local policies limited to selected countries Master policy and local policies in each country where the insured is present Master policy only, granting coverage on a non-admitted basis for international operations Basis: 430 78

79. In collaboration with : Types of insurance Q34 - What is your main reason for implementing local standalone policies in certain countries ? 4,2% 10,7% 11,6% 1,4% 2,6% 63,0% 6,5% 0,5% Cost implications Service proximity (of insurers, brokers, and third parties) Local risk profile Political and economical background of the country Pressure of local entity to remain out of the program Compliance to local regulation Other No opinion / don't know Basis: 430 79

80. In collaboration with : Types of insurance Q35 - With the exception of BRIC countries, please list the top the 1 or 2 countries in which you would like to see improvements in the local insurance offering 19% 11% 10% 10% 9% 8% 6% 6% 4% 4% 4% 4% 4% 4% 3% 3% 3% 3% 3% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 2% 1% 1% 1% 1% 1% Other Brazil Malaysia Argentina USA Mexico France China Russia Nigeria Italy India Turkey Japan Algeria Africa(n) continent The UAE (United Arab Emirates) South Africa Ukraine Angola Germany UK Chile Indonesia Switzerland Egypt Vietnam Poland Bulgaria Venezuela Belgium Canada Morocco Romania South Korea Perú Invalid Dominican Rep Maghrib Don't know Basis: 178 80 Exclusive option avalable

81. In collaboration with : Types of insurance Q36 - On average, at last renewal when were your policy documents issued in relation to the policy inception date for …? Before inception date 18% Within 1 month of inception date 33% Within 3 months of inception date 35% Over 3 months of inception date 14% Master policy Before inception date 10% Within 1 month of inception date 29% Within 3 months of inception date 43% Over 3 months of inception date 18% Local policy issuing Basis: 430 81

82. In collaboration with : Large claims handling Q37A - What are the 3 main areas of improvement related to large claims handling? (Multiple Answer) 39% 22% 24% 17% 11% 8% 37% 14% 43% 14% 36% 17% Policy wording tests Set-up of claims handling procedure Building relationships between insured, insurers and brokers Pre-selection of lawyers and adjusters Crisis management simulations Return phone calls within 24 hours Coordination between teams involved (in house, broker,… Adequate and realistic reserve and evolution of reserve Confirmation of position on coverage as quickly as reasonably… 30 days advanced payment once coverage is confirmed Learnt lessons analysis Automatic access to worldwide claims reporting For your service providers (brokers, insurers, third parties) Basis: 430 82

83. In collaboration with : Large claims handling Q37B - What are the 3 main areas of improvement related to large claims handling? (Multiple Answer) 19% 35% 20% 17% 34% 7% 37% 10% 10% 4% 56% 10% Policy wording tests Set-up of claims handling procedure Building relationships between insured, insurers and brokers Pre-selection of lawyers and adjusters Crisis management simulations Return phone calls within 24 hours Coordination between teams involved (in house, broker,… Adequate and realistic reserve and evolution of reserve Confirmation of position on coverage as quickly as reasonably… 30 days advanced payment once coverage is confirmed Learnt lessons analysis Automatic access to worldwide claims reporting Within your own organization Basis: 430 83

84. In collaboration with : Use(s) of risk and insurance Q38 - Please select among the following items the most significant use(s) of risk and insurance related data. (Multiple Answer) 6% 20% 21% 23% 33% 44% 47% 57% I do not conduct risk and insurance data analysis Improve benchmarking abilities Provide rationale for the risk management budget Allow you to conduct captive optimization Assess the cost of uninsured risks Understand the company's risk appetite and tolerance Allow you to conduct insurance program limit optimization Allow you to conduct insurance program retention optimization Basis: 430 84

85. In collaboration with : Areas of improvement Q39A - What are the top 2 areas of improvement you expect from a risk and insurance management IT platform / portal? (Multiple Answer) 24% 22% 38% 18% 44% 19% 15% 24/7 access Daily update of activity & documents Claims management tools Interactivity Tailor-made and user-friendly reporting… Technical information/ advice/ best… Management schedules / planning In-house IT tool Basis: 326 85 Filter on Q16

86. In collaboration with : Areas of improvement Q39A - What are the top 2 areas of improvement you expect from a risk and insurance management IT platform / portal? (Multiple Answer) 21% 26% 29% 27% 37% 31% 8% 24/7 access Daily update of activity & documents Claims management tools Interactivity Tailor-made and user-friendly reporting… Technical information/ advice/ best… Management schedules / planning External IT solution (broker or insurer- provided) Basis: 326 86 Filter on Q16

87. In collaboration with : Thank you 87

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