Feedback: Encouraging Effective Behavior

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Information about Feedback: Encouraging Effective Behavior
Education

Published on April 28, 2010

Author: MorseLife

Source: authorstream.com

PowerPoint Presentation: Encouraging Effective Behavior Feedback The Effective Manager Series HIGHLY The Takeaways: The Takeaways Build better relationships with your staff Learn to watch behaviors Make better assessments See improved performance Manager’s Responsibilities: Manager’s Responsibilities Team performance Staff retention Build relationships What is feedback?: What is feedback? Performance feedback is the ongoing process between employee and manager, where information is exchanged concerning the performance expected and the performance exhibited. How much is enough?: How much is enough? Do you give enough feedback? Do you get enough feedback? Would you perform better with more feedback? Where is the focus of feedback?: Where is the focus of feedback? The Situation The Person The Behavior Forms of Behavior: Forms of Behavior Facial expressions Words we say How we say them Body language Actions Behaviors are the basis of effective feedback. 5 Forms of Behavior: 5 Forms of Behavior Things we say How we say them Our facial expressions Our body language Our actions Two Types of Feedback: Two Types of Feedback Affirming Positive Specific Encouraging Timely Two Types of Feedback: Two Types of Feedback Adjusting Corrective Specific Encouraging Timely 80/20 Rule: 80/20 Rule 80% 20% The Feedback Model (Starter Edition): The Feedback Model (Starter Edition) “May I give you some feedback?” “When you [do some behavior].” “Here’s what happens.” [Describe the resulting effect(s) on you or the team.] The Feedback Model: The Feedback Model “May I give you some feedback?” “When you [do some behavior].” “Here’s what happens.” [Describe the resulting effect(s) on you or the team.] “What can you do differently?” or “What are you going to do about this?” Practice, Practice, Practice: Practice, Practice, Practice Write three behaviors that you have observed that require feedback. Write the impact to you and/or the team as a result of those behaviors. Stop and Think About It: Stop and Think About It Can I let it go? Am I angry? Do I want to punish? The Takeaways: The Takeaways Build better relationships with your staff Learn to watch behaviors Make better assessments See improved performance Online Resource for Managers: Online Resource for Managers www.manager-tools.com free registration – all podcasts and forums premium content – $15 per month / $165 per year

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