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FEDEX blue ocean strategy

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Information about FEDEX blue ocean strategy
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Published on March 7, 2014

Author: TeamPramkaew

Source: slideshare.net

Description

FEDEX case study
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RED BLUE

1 CASE – 10 GROUPS – 48 MINDS 1 10 2 9 3 Case study 8 4 7 5 6

DIFFERENTIATION? INNOVATION? CREATIVITY? WHAT IS OUR CUTTING EDGE?

THE CUTTING EDGE REDUCE ELIMINATE NEW VALUE RAISE CREATE

STRIVING TOWARDS CUSTOMER SATISFACTION ~RAHUL~TEAM~DHRUV~MEGHA~SEHNAZ~

SNAPSHOTS 1. Blue ocean strategy 2. Problem solver 3. Future outlook 4. conclusion

WE ARE HERE TO SOLVE YOUR PROBLEMS Identify problems Implement IT & Technology Improve logistic and supply chain ???

CUSTOMER IS MY CEO

WHERE ARE MY PACKAGES?

COSMOS (CUSTOMER, OPERATIONS, SERVICE, MASTER ON-LINE SYSTEM) Labelling barcode on every parcel at pick-up point Scanning barcode at every stage of delivery cycle KEEP TRACK OF ALL PACKAGES

MY BUSINESS NEEDS TO HANDLE HIGH VOLUME OF SHIPMENT DAILY!

FEDEX POWERSHIP • Automate the entire process • Increase efficiency • Reduce errors • Eliminate paperwork

CALLING IS A THING OF YESTERDAY.

WWW.FEDEX.COM First to offer on-line package status tracking Allowing customers to conduct business online DirectLink Customers can receive, manage and remit payment of FedEx invoices electronically FedEx Virtual order Integration of online ordering, tracking and delivery

THERE ARE SEVERAL OTHER PROGRAMME AND SOFTWARE USED BY US….. LETS DISCUSS WHAT WE DON’T KNOW RATHER DISCUSSING WHAT WE ALREADY KNOW !!

FUTURE OUTLOOK

WE SPENT $1,000,000,000 YEARLY ON IT

WE PIONEERED ALMOST ALL THE SOFTWARE SOLUTIONS THAT EVER EXISTED IN SUPPLY CHAIN MANAGEMENT. AND NOW WHAT’S NEXT?

PRIVACY TERRORISM

1975 2013

INTERVIEW OF ROB CARTER, CIO FEDEX

PRIVACY ISSUES

KILLING TWO BIRDS WITH ONE STONE In-Q-tel and US department of Homeland security, has introduced a laser scanning device which tracks everything from 50 meters The device is so effective that it can track minor traces of gun powder and drugs. Also if used on human can tell what they had for dinner

TRYING FOR BLUE OCEAN AGAIN • Value-added service • New customer base • New business opportunity • A competitive advantage

THE OCEAN IS ALWAYS MORE BLUE ON THE OTHER SIDE

TODAY’S INVENTION IS TOMORROW’S EXTINCTION

THANK YOU “ If you don’t take care of your customer, someone else will.”

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