Faster Supplier On Boarding Pidx Europe November 2008

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Information about Faster Supplier On Boarding Pidx Europe November 2008
Technology

Published on March 15, 2009

Author: stevekeifer

Source: slideshare.net

Description

I delivered this presentation at the PIDX Europe quarterly meeting held in London during November 2008. It illustrates best practices in on-boarding customers and suppliers onto B2B e-Commerce programs.

Faster Supplier On-Boarding Best Practices & Emerging Technologies Steve Keifer Vice President Industry & Product Marketing June 8, 2009

Typical Supplier Adoption Dynamics Large Suppliers Ramp Quickly, but SMBs are Challenging

Supplier On-Boarding Phases Process for On-Going Success Web Based Portal EDI-XML Messages Fax to EDI Conversion E-Mail Attachments Trading Partner Contact List Cleansing e-Commerce Readiness Survey Internal Stakeholder Campaigns Program Design & Planning Sales & Marketing Enablement Options Implementation & Testing Proactive Telemarketing Personalized Registration Web Site Regional Seminars Web Based or In Person Training Migration from Other B2B Network Providers Unit & Connectivity Testing System Testing Services with Sample Content 24x7 Support Help Desk New Supplier On-Boarding New Business Process Rollout Impact Analysis & Communications Support & Change Management Program & Performance Management

Faster Supplier On-Boarding Program Planning & Design

Program Design & Planning Internal Stakeholders Buy-In is Critical for Success Execute Internal Communications Campaigns Supplier Contact Details List Cleansing Supplier/Vendor Master Data Management Phase #1 in Supplier On-Boarding Readiness Survey Current B2B Programs General Technology Readiness Define Goals Supplier Segmentation Key Performance Indicators to Track

Internal Stakeholders

Buy-In is Critical for Success

Execute Internal Communications Campaigns

Supplier Contact Details

List Cleansing

Supplier/Vendor Master Data Management

Readiness Survey

Current B2B Programs

General Technology Readiness

Define Goals

Supplier Segmentation

Key Performance Indicators to Track

Obtaining Supplier Contact Details Vendor Master Data Management Tier 2 Suppliers Reservoir Engineering & Management Consultants Oilfield/Wells Services Contractors Drilling Contractors Engineering Consultancies Heavy Lift Contractors Pipelay Contractors Seismic Data Acquisition & Processing Contractors Tier 3 Suppliers Geosciences Consultancies Data interpretation Consultancies Cemetation Contractors Laboratory Services Machinery & Plant Manufacturers Drilling & Well Equipment Manufacturers Marine & Subsea Equipment Specialist Steel & Tubulars Indirect Suppliers Catering Facilities Management Sea & Air Transport Warehouse & Logistics Operators Telecommunications Information Technology Recruitment Employee Training Health & Safety Services Environmental Consultants Medical Benefits & Services Banking Providers Outside Legal Counsel Insurance Carriers Accountancy Public Relations Firms Advertising Agencies Traditional Methods for Obtaining Supplier Lists

Reservoir Engineering & Management Consultants

Oilfield/Wells Services Contractors

Drilling Contractors

Engineering Consultancies

Heavy Lift Contractors

Pipelay Contractors

Seismic Data Acquisition & Processing Contractors

Geosciences Consultancies

Data interpretation Consultancies

Cemetation Contractors

Laboratory Services

Machinery & Plant Manufacturers

Drilling & Well Equipment Manufacturers

Marine & Subsea Equipment

Specialist Steel & Tubulars

Catering

Facilities Management

Sea & Air Transport

Warehouse & Logistics Operators

Telecommunications

Information Technology

Recruitment

Employee Training

Health & Safety Services

Environmental Consultants

Medical Benefits & Services

Banking Providers

Outside Legal Counsel

Insurance Carriers

Accountancy

Public Relations Firms

Advertising Agencies

Faster Supplier On-Boarding Sales & Marketing

Sales & Marketing to Suppliers Phase #2 in Supplier On-Boarding Define Messaging Why should suppliers participate? Why is it important to the supply chain? Incentives for Suppliers “ Easy to Do Business With” enables long term account growth Sharing of Information – Visibility to Downstream Customer Demand Early Payments for Electronic Invoices Marketing Programs Direct Mail Educational Webinars E-Mail Campaigns

Define Messaging

Why should suppliers participate?

Why is it important to the supply chain?

Incentives for Suppliers

“ Easy to Do Business With” enables long term account growth

Sharing of Information – Visibility to Downstream Customer Demand

Early Payments for Electronic Invoices

Marketing Programs

Direct Mail

Educational Webinars

E-Mail Campaigns

Print & Electronic Marketing Direct Mail – Brochures, CDs, Letters

Marketing Using a Micro-Site Online Portal Features Register for additional information Pre-recorded informative webinars Demonstrations and training for end users Frequently asked questions Extensive, downloadable user guide Supplier Self-Enrollment Register On-Line in Minutes No Software or Paper Contracts Flexible Payment Options Multiple User Roles and Privileges Configurable User Interface

Online Portal Features

Register for additional information

Pre-recorded informative webinars

Demonstrations and training for end users

Frequently asked questions

Extensive, downloadable user guide

Supplier Self-Enrollment

Register On-Line in Minutes

No Software or Paper Contracts

Flexible Payment Options

Multiple User Roles and Privileges

Configurable User Interface

Variability in B2B E-Commerce Flexibility to Support Customer Requirements can Differentiate Suppliers Connectivity Method VAN, Exchange, Internet, Portal Network Protocol OFTP, AS2, S/FTP, MQ, FTP/S, HTTPS Security Policy Network Encryption, Data Encryption File Format/ Standard PIDX, EDIFACT, VDA, Tradacoms, OAG XML Time Commitment 24 Hour Response; 15 Minutes Advance Document Usage PO Change, ASN, Goods Receipt Business Logic Multiple Address/ASN; Invoice without PO Data Interpretation Optional Fields, Codes/Abbreviations Customers can vary Eight different Technology Parameters for their E-Commerce programs

Access to Third Party Financing Offering Incentives to Suppliers Manufacturing & Assembly Payment Released Ocean In-Transit Import & Customs Ground Transit Warehouse Receiving Invoice Approval Inspection & Export Invoice Delivered Purchase Order 0 15 155 95 100 90 85 80 50 45 Early payment to a supplier once the invoice has been approved by the buyer’s accounts payable department. Accelerates cash flow to the supplier. Invoice-Based Financing Inventory owners (which may be buyer or supplier) want to finance the inventory while it is in transit or staged in a distribution center Inventory Financing Suppliers need a working capital loan to finance purchases of raw materials and to fund operating expenses for manufacturing and labor. PO-Based Financing

Faster Supplier On-Boarding Enablement Options

Enablement Options Phase #3 in Supplier On-Boarding Range of Choices Minimize Disruption to Supplier Business Process Balance Cost/Complexity with Flexibility/Choice Different Price Tiers for Suppliers Technology Capabilities PC & Internet Connection Accounting Applications ERP Application Emerging Markets Emerging Markets - Brazil, Russia, India, China Resource Rich Exploration & Production Centers

Range of Choices

Minimize Disruption to Supplier Business Process

Balance Cost/Complexity with Flexibility/Choice

Different Price Tiers for Suppliers

Technology Capabilities

PC & Internet Connection

Accounting Applications

ERP Application

Emerging Markets

Emerging Markets - Brazil, Russia, India, China

Resource Rich Exploration & Production Centers

Trading Partner Enabling Options Fax Network Translation Web Forms Integration Broker Enterprise Resource Planning Small Mid-Size Large Desktop Translator SMB Accounting Package SOHO Very Small Small National Global Size of Trading Partner Medium Complexity of B2B Enabler

Emerging Technologies Supplier Enablement Integration Appliances Print Stream Output Mobile Phones & PDA Combined hardware & software device provides plug-and-play B2B integration with low operating expenses Enable mobile workers to view order changes, field service requests, processing exceptions to take immediate action Non-disruptive to the business processes of SMBs by emulating the print function for supply chain documents

Microsoft Excel Integration Simplified B2B E-Commerce based upon Office 2007 Platform About MS Excel Over 500M copies of Office worldwide User Developed Applications No Training required No Software Licenses to buy Integration Programmable Office 2007 ribbon bars Simple Download Exports documents in XML schema Routes to Trading Partner

About MS Excel

Over 500M copies of Office worldwide

User Developed Applications

No Training required

No Software Licenses to buy

Integration

Programmable Office 2007 ribbon bars

Simple Download

Exports documents in XML schema

Routes to Trading Partner

Faster Supplier On-Boarding On-Going Support

Support & Change Management Phase #5 in Supplier On-Boarding Communicate Changes New Transaction Types New Technology Options or Industry Standards Data Configuration Changes New Testing Procedures New Suppliers Occasional suppliers Seasonal suppliers New project suppliers Relationship Management Maintain an on-going dialogue Consider social networking approaches Help Desk Support Business Hours Only or 24x7 Multi-Lingual support Technical expertise levels

Communicate Changes

New Transaction Types

New Technology Options or Industry Standards

Data Configuration Changes

New Testing Procedures

New Suppliers

Occasional suppliers

Seasonal suppliers

New project suppliers

Relationship Management

Maintain an on-going dialogue

Consider social networking approaches

Help Desk Support

Business Hours Only or 24x7

Multi-Lingual support

Technical expertise levels

Professional Social Networks

VCF Clearinghouse Model VCF’s Clearinghouse Today 150 Retailers Tracked 15,000 Changes Submitted 500 in Past 30 Days Features Link to Retail Customers with up-to-date contact information Single portal for tracking all customer changes Push technology sends notifications to multiple parties daily Archive of historical changes for audit and disputes Benefits Increased compliance by suppliers Improved supply chain efficiency Competitiveness enhanced through faster responsiveness

VCF’s Clearinghouse Today

150 Retailers Tracked

15,000 Changes Submitted

500 in Past 30 Days

Features

Link to Retail Customers with up-to-date contact information

Single portal for tracking all customer changes

Push technology sends notifications to multiple parties daily

Archive of historical changes for audit and disputes

Benefits

Increased compliance by suppliers

Improved supply chain efficiency

Competitiveness enhanced through faster responsiveness

Thank You Steve Keifer Vice President Industry & Product Marketing Phone +1.301.340.4454 E-Mail [email_address] Blog http://blogs.gxs.com/keifers

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