Published on March 12, 2014
Daniel M. Sta.Maria MTE 507
Customer Satisfaction begins with product and service design. Moreover, decisions are made in this area impact operations and the organization’s overall success. Product and Service Design
Process selection and capacity planning impact the ability of the product system to deform and to satisfy customers. Flexibility, Production time, and cost are key considerations in process design. Product and Service Design
Process selection and layout are closely related. Layout decisions are influenced by decisions made in product and service design. Product and Service Design
Factors that influences the Product Design
The picture below gives an outline to some of the many factors that affect the development of a product. Below is more detail regarding each of the points mentioned above.
The cost of the materials and labour required to manufacture the product. The price potential customers are prepared to pay for the product. COST
The product may be designed for human use. As a result ergonomics (sizes etc...) will pay a major role. ERGONOMICS
The availability of materials and the development of new, hi- technology materials will have an influence on the final design of a product. MATERIALS
The customer will have great influence over the way a product is designed and develops. As a product is designed it is normal for potential customers to be questioned about the type of product or design that they prefer. CUSTOMER REQUIREMENTS
For example, when designing a mobile phone a design team will show potential customers several designs and make changes according to their likes and dislikes. CUSTOMER REQUIREMENTS
All products are manufactured through one of the following manufacturing techniques: Single Item / Prototype / One Off Batch Production Continuous Production INDUSTRIAL PRODUCTION
Just in Time When designing a product the most desirable production technique may influence the way the final product looks. INDUSTRIAL PRODUCTION
The product may have to display the company image. Most companies are proud of their public image. COMPANY IDENTITY
This may determine the color scheme applied to the product, the way it looks or even the materials that are used in its manufacture (i.e. recycled materials). COMPANY IDENTITY
The shape and form of the product may determine the layout of circuits or mechanisms etc.. inside it. Products are often designed to look stylish. AESTHETICS
The style applied to the outside of a product can quite easily influence the technology inside it. Aesthetics can also alter the production / manufacturing techniques through which it is made. AESTHETICS
The fashion of the time influences the design of products. Usually people want to buy up to date items not ones based on 'last years look'. FASHION
Some products are aimed at different cultures and countries. A product acceptable in one culture may be looked up one as offensive or less desirable in another. The use of colours and colour schemes are a good example of this. CULTURE
The number of functions a product has to perform will inevitably affect its design. Exactly what is the product going to do? FUNCTIONS
Many people (potential customers) are concerned about their environment and the damage to it caused by industrial production. ENVIRONMENT
When designing a product it may be wise to ensure that the materials can be recycled or the product itself can be manufactured from a large proportion of recycled material. ENVIRONMENT
Many products have to be designed to comply with regulations made by the organizations like ISO (International Standards Organization). More often the ISO and the government work together to set standards. The government will for example state that the product must comply with the ISO standards and law before manufacturing. When a product is manufactured to these standards, it will be clearly indicated that this is the case somewhere on the product cover printed with the number and the ISO logo.
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