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European BPO Forum 1st Edition - The Customer Relationship Cycle

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Information about European BPO Forum 1st Edition - The Customer Relationship Cycle
Business & Mgmt

Published on March 14, 2014

Author: oanaolteanu

Source: slideshare.net

Description

One accessible contact point for all BPO players, right in the heart of Europe!
The business conference will take place in Vienna (Studio 44) on June 6th 2014.
Save a seat: contact@market-insiders.com!

European BPO Forum 2014 - The Customer Relationship Cycle
A strategic bridge which ensures fertile ground for partnership development and knowledge sharing from international business process outsourcing clients and providers.
http://www.conference-arena.com/european-bpo-forum
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www.conference-arena.com contact@market-insiders.com

www.conference-arena.com contact@market-insiders.com

www.conference-arena.com contact@market-insiders.com

www.conference-arena.com contact@market-insiders.com4 1 2 3 4 5 Our aim is to build an European strategic bridge. Together, we create one accessible contact point for all the European BPO players, right in the center of Europe. This business platform ensures fertile ground for partnership development and knowledge sharing. European BPO Forum brings together both BPO providers and beneficiaries, focusing on specific needs and customized solutions for both parties. This way we orchestrate a unified, niche community, supporting its evolution and promoting its values and accomplishments. The main conference areas that we tailored for you are: People, Processes & Technology. These three key elements cover the complexity of this multidimensional business environment, with all its challenges. Engaging partnerships. Acknowledging operational excellence. Creating a BPO knowledge exchange center. Maximizing multicultural perspectives & attributes. Business networking & sales leads. Brand awareness & reputation. Access to customer insights & international niche tendencies. Strategic guidelines & modern tools. Access to best practices & interactive learning.

www.conference-arena.com contact@market-insiders.com

www.conference-arena.com contact@market-insiders.com6 Reported cost reductions of services organized in shared service center are as high as 70% of the original costs, but average about 50%. The outsourcing landscapes of three particular regions have progressed significantly namely Southeast Asia, South America and Eastern Europe. Eastern Europe is getting more attention from service providers and will continue to capitalize on promotional activities to encourage high value services, banking on its technically skilled labor pool. 95% share bad experiences and 87% share good experiences with others. 54% shared bad experiences with more than five people and 33% shared good experiences with more than five people. 69% attributed their good customer service experience to quick resolution of their problem. 72% blamed their bad customer service interaction on having to explain their problem to multiple people. 62% of B2B and 42% of B2C customers purchased more after a good customer service experience. 66% of B2B and 52% of B2C customers stopped buying after a bad customer service interaction.

www.conference-arena.com contact@market-insiders.com7 GET INTO YOUR CUSTOMER’S SKIN European BPO Forum is a niche business conference focusing on imperative facts, tools and tendencies in the business process outsourcing industry. The main theme of the 1st edition is “The Customer Relationship Cycle”, a core leadership area for any outsourcing business strategy, product or service. THE CENTRAL EUROPEAN HAPPENING The conference will take place right in the middle of Europe, in a modernly equipped location, renowned in the international conventions’ environment, Studio 44 - Vienna, Austria. On June 6th 2014, we expect over 100 European BPO trendsetters for an exclusive and complex, executive gathering. MEET THE EUROPEAN BUSINESS COMMUNITY Our business initiative welcomes top and middle management representatives who show a high interest in the European BPO dynamics. Here’s a glimpse of the attendant profile: corporate C- Suite members, professionals from Operations, HR, Finance, Procurement, Legal, Administration, IT, Manufacturing, Logistics and related business functions, entrepreneurs and corporate advisors. TAILORED BPO FORMULA The international forum was designed according to the needs of the BPO players. 8 international speakers will take you on an interactive business journey, examining the most important, current niche topics. We orchestrated multiple individual speeches, open debates and panel discussions, business networking sessions, and a modern exhibition area. This way you connect to important people, ideas and BPO solutions.

www.conference-arena.com contact@market-insiders.com8 Banking Finance Insurance Real Estate Retail IT&C Utilities Consultancy Manufacturing Automotive Operations Outsourcing Human Resources Finance Procurement Business Processes Sales Customer Support Marketing

www.conference-arena.com contact@market-insiders.com9 Target the right customers for your business. Find new ways to translate customer insight into profitable strategies. New sales leads & partnerships. Discover new ways to improve your business strategy. Gain competitive knowledge. Apply best practices to optimize your business processes. Interact with experts in the field, who will share their experience. Contribute to the evolution of the European business community. Business trendsetter “status quo”. Awareness boost and international visibility through our PR & media campaigns.

www.conference-arena.com contact@market-insiders.com10 Stay connected in our inspiration break! Exchange ideas and business cards. Beyond any strategy or business plan, people make things happen. Get ready for more insights! Enjoy our delightful dishes, suitable for every taste. Get the most out our business lunch and feed your ideas, because the best is yet to come in our next session. Get behind the scenes! Here’s some quality time to engage in new, profitable partnerships. Show them who you are and see what they’ve got to offer for your business. Time to register for business success! Freshly brewed coffee, delicious pastries and great company to get the perfect start. The best of the best. Here for you! Time for round two of business networking and know-how exchange. Don’t miss out on the opportunity!

www.conference-arena.com contact@market-insiders.com11 Office The Winning Team Formula in a mixed European culture. Team Performance management: modern motivation & learning tools. ROI Outsourcing vs. Insourcing vs. Crowdsourcing. BPO Customer Care Tendencies: multichannel relationship management. CRM European Case Studies & Statistics (Micro vs. Macro). EU Focus Business Process Operations Metrics. KPI The “Social Support Era”. Social Media BPO Innovation: Hi Tech Solutions. State-Of-The-Art The Workplace of the Future. • Workforce Management Solutions. • Cost Efficiency Tools. • Global Business Services versus Shared Service Center (SSC). • BPO Strategy versus Corporate Culture. • Emerging markets: statistics & tendencies in ERP solutions. • Global Process Standardization: Change Management. • The digital workplace & domestic outsourcing. • Customer contact optimization through social media. • Contract Negotiation Strategies & Relationship Management. • Customer Centricity in Europe. • Business Finance Optimization. • Branding & CSR in a BPO structure. • Strategic Business Partnering: Best Practices.

www.conference-arena.com contact@market-insiders.com single seat access registration fee before May5th, 2014 fee per seat, for more than 5 participants from the same company 12

www.conference-arena.com contact@market-insiders.com13 • triggering marketing greatness since 2004; • balanced execution fees and impeccable services; • valuable specialist team from multiple areas of expertise; • consumer behavior centered; • founders of Enlightening Leadership School & Romanian Contact Center Association; • various, flexible and complex marketing tools - 360°strategic approach; • ATL, BTL and TTL competences; • strong focus on details, proactivity & results; • part of the Stevie Awards Jury (Sales & Customer Service Category) for several years; • over 50 important brands in our client portfolio; • more than 100 niche business conferences. With constant evaluation comes progress. No second-guesses with the future of our partners. Just facts, solutions and outcome. Welcome to the expert group that will get you to the leadership headlines! Experience the new business era. Marketing Insiders Group easily resembles a MIG: power, speed, heights, independence, impact. We gathered the best marketing experts, trainers, consultants and specialists under one visionary roof, which opens the business skies. From idea, to execution and evaluation, M.I.G. exists to transform simple brands into leading brands, to create winning strategies and perceptions which trigger business results, long term stability and reputation. .

www.conference-arena.com contact@market-insiders.com14 THE RIGHT BUSINESS HAPPENINGS Local & international conferences for multiple business areas. Experience the reputation revolution. It’s time for a different approach, the one that takes you away from the crowd. PASSION WITH STANDARDS 360° integrated marketing services for top brands since 2004. See how BIG small can be, when it comes to communication strategy & execution. . LEARN TOGETHER. WIN ALONE. Customized business consulting & training services. One simple, strategic move can turn everything around. Access to the right information and tools gives you all you need to get to the top. KNOW YOUR BUSINESS Tailored research programs for business results. Transparency is everything in every changing business landscape. Seeing the cracks is not only about evolution, but about survival. .

www.conference-arena.com contact@market-insiders.com15

www.conference-arena.com contact@market-insiders.com www.conference-arena.com contact@market-insiders.com

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