Ethics Training by Service Master Clean

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Information about Ethics Training by Service Master Clean
Business & Mgmt

Published on March 15, 2014

Author: complianceandsafety

Source: slideshare.net

Ethics “If you don’t live it, you don’t believe it” Presented by ServiceMaster Lakeshore

Welcome! • Get to know you! – Name – Where you work – What you do – Favorite part of your job – Favorite Movie

Get To Know Each Other – Find someone in the room you don’t know and • Share something others would not know about you. – Find someone else in the room you don’t know & • Share someplace in the world you would like to visit.

Page 4 •What IS Ethics? •From La Sierra University…

“If you don’t live it, you don’t believe it.” • Marion Wade, Founder of ServiceMaster – He sold insurance at one point – Started a moth-proofing company – Started ServiceMaster in 1954 • Service The Master – Came up with Corporate Objectives in 1973

• Treat your employees how you want them to treat your customers.

ServiceMaster Corporate Objectives • To honor God in all we do • To help people develop • To pursue excellence • To grow profitably

Activity!

• Public unethical situations

•Define Ponzi Scheme Wikipedia  •A Ponzi scheme is a fraudulent investment operation that pays returns to separate investors, not from any actual profit earned by the organization, but from their own money or money paid by subsequent investors. The Ponzi scheme usually entices new investors by offering returns other investments cannot guarantee, in the form of short-term returns that are either abnormally high or unusually consistent. The perpetuation of the returns that a Ponzi scheme advertises and pays requires an ever-increasing flow of money from investors to keep the scheme going.

•Response Commercial

What’s the big deal? • “The average college student has accepted the premise that everything is relative. There is no truth or reference point and in such an environment, he concludes that there is no search for truth, and therefore no real education. Thus the gradual closing of the mind.” - Allan Bloom-”The Closing of the American Mind”

What’s the big deal? • “America is in the midst of a culture war that has had and will continue to have reverberations not only within public policy but within the lives of ordinary Americans everywhere.” James Hunter-”Culture Wars” •“Whale Wars”

Session Goals: • Identify reasons ethics are important •Why are ethics important to you?

Session Goals: • Identify reasons ethics are important • Define Ethics/Values • Describe Foundational & Situational Ethics • Identify sources of ethical framework • Practice method of decision making

Our Ethical Challenge 1. Develop Personal Depth Regarding Convictions

“the unexamined life is not worth living” Socrates “It’s what you learn after you know it all that counts” Harry Truman (tell that to your teenage kids  )

Socrates “the unexamined life is not worth living” “the Cannon and the Clock”

Our Ethical Challenge 1. Develop Personal Depth Regarding Convictions 2. Role Modeling

Role Modeling • It is important that we look at our ethical decisions as a responsibility. As a human being, we create personal depth when we make a decision about what is right and what is wrong, and become convicted to those beliefs. It builds our self esteem, it helps establish us as role models for our children, our peers, and others whom we touch.

Please Stand and Walk across the room and talk to someone you have not yet met • Name someone who influenced you who had strong personal convictions. What were those convictions? How did that impact you? Your opinion of that person? Your trust of that person?

Our Ethical Challenge 1. Develop Personal Depth Regarding Convictions 2. Role Modeling 3. Be Bold

True or False • Having strongly held convictions that are based on sound ethical principles allows us to be bold about who we are and what we are doing. • Video •Out-of-control Soccer Coach?

•“If you don’t stand for something, you’ll fall for anything.” Unknown •Asch Experiment •Asch Experiment Video

Our Ethical Challenge 1. Develop Personal Depth Regarding Convictions 2. Role Modeling 3. Be Bold 4. Do Not Make Assumptions

Do Not Make Assumptions • About the facts of an issue

Do Not Make Assumptions • About the facts of an issue • That the decision we make is right.

Do Not Make Assumptions True or False • In ethical decisions, you should never assume there is one right or wrong answer. Most answers have pros and cons and they should be weighed.

Review- Our Ethical Challenge 1. Develop Personal Depth Regarding Convictions 2. Role Modeling 3. Be Bold 4. Do Not Make Assumptions

A codified system of moral principles determining the rightness and wrongness of certain actions and goodness and badness of the motives and ends of such actions. Example: Medical Ethics, Insurance Ethics Ethics

Values Ideals, customs, beliefs that arouse an emotional response for or against them in a given society or a given person Example: He has conservative values.

Morals • Personal sets of beliefs, values, and actions, that guide you through right and wrong.

What is the relationship between Ethics, Morals ,and Values? • How are they similar? • How do they differ? • What is their relationship?

How they work… Values – Feelings, Instant Response to situation – Embedded in our subconscious Morals – Guiding Behavior – Helps you make a decision after initial response Ethics – The Lawyer – Take a step back and justify your morals

Fork in the Road Example

Integrity The ability to consistently put values and ethics together in our decision-making actions. “If you don’t live it, you don’t believe it.” Marion E. Wade

Warren Buffett • “It takes twenty years to build a reputation and five minutes to lose it. If you think about that, you will do things differently.”

Integrity (ask someone you don’t know) • Do you know someone who has integrity? • Why Do you say that? • Write down two indicators of integrity according to your interview • At your table write down the different answers from the people at the talble

Foundational Ethics Each Situation Dictated by a Moral/Ethical Framework…. Parental Societal Biblical The Person (With an Ethical Framework) The Situation The Response -What is the “Right” Thing To Do -What is The “Legal” Thing to Do -What Honors God -Honesty and Truth over Self Preservation -Sacrifice -Honor -Moral and Ethical Decision Making The Framework Dictates the Response, …….The Situation is Irrelevant

Situational Ethics The Person (Without an Ethical Framework) The Situation The Response What’s Best for Me Will I Get Caught Will Anyone See Everyone Does It I’m not as Bad as Others Too Risky to Take a Stand Each Situation Dictates its own Response…. •There are no Absolutes •Situations are Relative, •The Self is the Highest Level of Moral/Ethical Authority

What is NOT ethics? • Not the same as feelings • Not Religion • Not Following the Law • Not Following Culturally Accepted Norms • Not Science

Making Ethical Decisions • Trained sensitivity to ethical issues • Practiced method for exploring the ethical aspects of a decision • Practiced method to weigh the considerations • Using a method is essential • More difficult issues require discussion with others.

Sources of Ethical Framework • UtilitarianConsequentialism • Deontology • Virtue Ethics • The Fairness or Justice Approach • The Common Good Approach

Utlilitarian /Consequentialism Approach • Focused on Consequence of action • Provides most good for the most people • Does least harm • Includes all who are affected • Long and short term cost and benefit analysis • Example: Train example

Deontology Approach • Focused on Action itself • Best protects and respects moral rights • Based on Kant’s categorical imperative “act only according to that maxim whereby you can, at the same time, will that it should become universal law” • Do not treat people as a means to an end • Implies duty to respect others’ rights

Virtue Ethics • Focused on person doing the action • Actions consistent with ideal virtues • Highest potential of character • Values like truth and beauty • Honesty, courage, compassion, generosity, tolerance, love, fidelity, etc. • Asks, “Is this action consistent with my acting at my best?”

Fairness or Justice Approach • All equals treated equally • If humans are unequal, this is based on some defensible standard • Example: Higher pay for harder work or larger contribution • Zappo’s Video- http://youtu.be/tFyW5s_7ZWc

Common Good Approach • Community Life is Good • Interlocking Relationships in society • Respect for all, especially the vulnerable • Common conditions important to all • Example: Laws, police and fire departments, public recreational areas

Framework for Ethical Decision Making • Recognize an Ethical Issue • Get the Facts • Evaluate Alternative Actions from Various Ethical Perspectives • Make a Decision and Test it • Act, Then Reflect on the Decision Later.

•Fool me once, shame on you. •Fool me twice, shame on me.

Page 58Page 58 Albert Einstein Definition of insanity: doing the same thing over and over again, and expecting different results.

Let’s Practice Together • Case Study – Shoplifting Video • What is the Ethical Issue? • What are the facts? • Ethics Framework (s) used

Group Think-Case Studies • Split up Room 2 teams • Case will be read aloud • A team will be assigned for or against • Make a group decision • Defend your decisions

Our Ethical Challenge 1. Develop Personal Depth Regarding Convictions 2. Role Modeling 3. Be Bold 4. Do Not Make Assumptions

Session Goals: • Identify reasons ethics are important • Define Ethics/Values • Describe Foundational & Situational Ethics • Identify sources of ethical framework • Practice method of decision making

Thank you for attending and participating in the Ethics Class “If you don’t live it, you don’t believe it” Presented by ServiceMaster of Lakeshore

Funny Cartoon

• Photo and Evaluations • Thank you for coming!

•Helping a fallen person • Stopping a dog thief •Children on a leash

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