Published on March 5, 2014
Esna iLink for Jive Collaborate and Communicate in Real Time
Collaborate and Communicate in Real Time with Esna iLink for Jive Consistent across devices Available anytime, anywhere Embedded inside business processes and apps Persistent across apps and devices Unified Messaging, Presence, Integrated Dialer, Click-to-Call and WebEx Instant Meetings
Esna iLink for Jive :: Unified messaging :: Integrated dialer :: Presence :: Click-to-call :: WebEx integration
Voice Messages are Actionable See who called and click-to-call the back Manage voicemail right from Jive Open iLink for Jive to make calls, or escalate this message to a WebEx meeting
Manage Voice Messages in Jive Delete or mark messages as unread; turns the message waiting light off on your phone Click-to-call the person back Stream voice messages in MP3 or dial back to a desk or mobile phone for added privacy
Make Calls from Jive Search for contacts from your Jive directory and personal contacts See the availability of callers before contacting them Click-to-call or enter the number of the person you want to call
Click-to-Call Any Number from Jive Call any phone number or internal extension
Access Real Time Communications from Anyone’s Profile See availability and click-to-call that person Make a call or start an instant WebEx meeting See real time location
Start WebEx Meetings from Jive Auto detects members in a group Escalate a discussion with one person or a group to a WebEx Select from different meeting templates Invite attendees and start WebEx
Jive Integration Architecture Cloud Apps Cisco Enterprise or Hosted Jive REST API (for Messaging) webex Call Control Web Services (Optional) Esna Cloudlink App Server (Optional) CU(M/N/P)I Jive Apps TAPI (Optional) Cisco IM & Presence Services Cisco Unity Connection WebEx XML iLink for WebEx (extension) CAXL (IM/P) Jabber SDK User iLink for Cisco (extension) Voice/Video Cisco Unified Comm. Manager
The Value of Esna + Cisco Collaboration Solutions ● Allow people to connect with one another across time zones and functional boundaries ● Enable more efficient business processes ● Accelerate business results ● Foster disruptive innovation
Technical Requirements Esna Cloudlink 4.0 server iLink for Cisco Chrome extension Cisco UC Cisco Unity Connection v8.5.1ES78 or v8.6.2ES20 and higher Cisco CallManager v8.x and higher Cisco Jabber Cisco Web Communicator plugin v9.2+ Cisco Unified Presence Server v8.6 and up Cisco WebEx Messenger v1.2 Jive Jive Software v6.0
Esna US Sales Contacts Central/Midwest David Ballins firstname.lastname@example.org Alaska Northeast Sue Fernand email@example.com Washington North Dakota Montana Minnesota Oregon Wisconsin South Dakota Idaho West/Alaska Michael Seeley firstname.lastname@example.org Michigan Wyoming Nebraska Nevada Utah Colorado Kansas California Iowa Illinois Missouri Indiana Ohio Kentucky Vermont New Hampshire Massachutsets New York Connecticut Rhode Island Pennsylvania New Jersey Delaware Maryland West Federal Virginia Virginia David Ballins email@example.com North Carolina Tennessee Oklahoma Arizona New Mexico Hawaii Hawaii David Ballins firstname.lastname@example.org South Carolina Arkansas Mississippi Alabama Georgia Texas Louisiana Florida Southeast Linda Collins email@example.com Maine
Canada Andres Venegas firstname.lastname@example.org Esna WW Sales Contacts EMEAR Giles Houston email@example.com US Please refer to the US Sales Coverage Map APAC Davide Petramala firstname.lastname@example.org LATAM Andres Venegas email@example.com Esna Worldwide Sales
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Esna’s iLink unified communications solution for Jive provides Jive users the ability to access voicemail and make voice calls right within Jive.
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With Esna iLink for WebEx, our employees no longer have to move from application-to-application to book a meeting.