Enterprise2.0 and Collaborative Intranet Portals

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Information about Enterprise2.0 and Collaborative Intranet Portals
Technology

Published on October 23, 2008

Author: josefbayer

Source: slideshare.net

Description

Collaborative Intranet Portals and Enterprise 2.0 Solutions from the Qualysoft.

Enterprise 2.0, Social and collaborative portals Qualysoft Zrt. Josef Bayer 2008-10

Agenda Vision: Knowledge Worker 2.0 Intranet Challenges Vision: Unternehmen 2.0 Concepts of E2 applications E1.0 – E2.0 comparison Abusing email - typical communication patterns E2 Intranet tools - decision tracking QSI – Qualysoft Intranet Tool Contactbay as brandportal Caskanje.rs 09-06-05

Vision: Knowledge Worker 2.0

Intranet Challenges

Vision: Unternehmen 2.0

Concepts of E2 applications

E1.0 – E2.0 comparison

Abusing email - typical communication patterns

E2 Intranet tools - decision tracking

QSI – Qualysoft Intranet Tool

Contactbay as brandportal

Caskanje.rs

Vision: Knowledge Worker 2.0 In the past: We expected precise information processing according to rules from employees, we expect now autonom participation in the process Only aim to work in companies instead of group of freelancers: optimise the cost of communication and info transaction between people. If your company does work only according rules and order like the army , you do not need this .

In the past: We expected precise information processing according to rules from employees, we expect now autonom participation in the process

Only aim to work in companies instead of group of freelancers: optimise the cost of communication and info transaction between people.

If your company does work only according rules and order like the army , you do not need this .

Intranet Challenges - 1 Non or rare updated contents No mapping of real world corporate activities and portal information structure No mapping of real communication flow and portal capabilities Users are using out of the corporate tools to publish and communicate (blogs, wikis, bigfilesender, etc.) Abusing Email (for _everything_ - escape from the inbox) Application barriers with no proper interfaces Giant document bin to loose your documents Pretty, but primitive html GUI.

Non or rare updated contents

No mapping of real world corporate activities and portal information structure

No mapping of real communication flow and portal capabilities

Users are using out of the corporate tools to publish and communicate (blogs, wikis, bigfilesender, etc.)

Abusing Email (for _everything_ - escape from the inbox)

Application barriers with no proper interfaces

Giant document bin to loose your documents

Pretty, but primitive html GUI.

Intranet Challenges - 2 Intranet is a broadcast media of the management to the employees with dedicated editorial The 90% of the enterprise information is produced by employees Most important tools of them still: Email , Word és Excel The almost the only tool of them to share their output: email The 30% of work time: you are stick into the inbox. ( 100 + daily email s)

Intranet is a broadcast media of the management to the employees with dedicated editorial

The 90% of the enterprise information is produced by employees

Most important tools of them still: Email , Word és Excel

The almost the only tool of them to share their output: email

The 30% of work time: you are stick into the inbox. ( 100 + daily email s)

Vision: Unternehmen 2.0 Expected Business Benefits of a new intranet Boost communication between team members, help to build teams E mpower data producer (employees) to became prosumer (info producer+consumer) M ake decision - making and information - handling traceable D ecrease email traffic L ower the info-research efforts M ake the informal communication of the organi z ation transparent L ower the self administration efforts of the organi z ation P revent format and media break as incompatible interfacing Offer open APIs for enterprise application integration

Expected Business Benefits of a new intranet

Boost communication between team members, help to build teams

E mpower data producer (employees) to became prosumer (info producer+consumer)

M ake decision - making and information - handling traceable

D ecrease email traffic

L ower the info-research efforts

M ake the informal communication of the organi z ation transparent

L ower the self administration efforts of the organi z ation

P revent format and media break as incompatible interfacing

Offer open APIs for enterprise application integration

Concepts of E2 applications Do not think, your users still do not Web2 tools; they do it on the Web! Users find their tools to manage their tasks. Especially the younger generation. Most companies do not hesitate to devote efforts to block them in this usage. (like. Skype, MSN, gmail, voting tools, etc.) Some other companies build up their own E2 tools; it provides the expected security and even the efficiency. (DB wiki project 1M EUR) In the past: the key driving forces of a company were the individualists in the past; they concentrated the most valuable information. Today: The key of the success is the group efficiency; those, sharing the information are valuable and will be rewarded, and those keeping the information will be punished; Corporate information management will be more transparent and open.

Do not think, your users still do not Web2 tools; they do it on the Web!

Users find their tools to manage their tasks. Especially the younger generation.

Most companies do not hesitate to devote efforts to block them in this usage. (like. Skype, MSN, gmail, voting tools, etc.)

Some other companies build up their own E2 tools; it provides the expected security and even the efficiency. (DB wiki project 1M EUR)

In the past: the key driving forces of a company were the individualists in the past; they concentrated the most valuable information.

Today: The key of the success is the group efficiency; those, sharing the information are valuable and will be rewarded, and those keeping the information will be punished;

Corporate information management will be more transparent and open.

E1. 0 – E2.0 comparison ID Enterprise 1.0 Enterprise 2.0 1 Hierarchic Networked 2 Unidirection Bidirectional 3 Organisational units Social Networks 4 Function oriented Process oriented 5 Command & deliver Participation 6 Control Trust and autonomy 7 Own knowledge Share knowledge 8 Company Generated content User generated content 9 Content Collaboration 10 Read-only Read/Write/Execute 11 Monolithic systems Small peices loosly joined 12 Desktop Web 13 CMS, Email, Documents Weblogs, Wikis, Docshare 14 Default: no-access Default: access

Abusing email - typical communication patterns Is there anything beyond calculations you do not use email? Sending files - simulating document management Simulating manual workflow by forwarding to cc-s Simulating Instant messaging – by dozens of quick replies Simulating presence check - are you there? Asking for phone number and other contact data, using as business card with the signature Sending automatic alerts instead of RSS messages Simulating discussion board by dozens of quick replies with cc-s Sharing information within a group (mail list addresses) Making and communicating decisions Voting about topics Asking for feedbacks of multiple team members Task management - without tracking opportunities Publishing corporate news Require and allocate resources (not only rooms, but e.g. free PR presents for customers, etc.) Announcing vacation and sick leave – for time booking Simulating approval workflow Asking for form data in free text email (e.g. for contract) instead of a simple form

Is there anything beyond calculations you do not use email?

Sending files - simulating document management

Simulating manual workflow by forwarding to cc-s

Simulating Instant messaging – by dozens of quick replies

Simulating presence check - are you there?

Asking for phone number and other contact data, using as business card with the signature

Sending automatic alerts instead of RSS messages

Simulating discussion board by dozens of quick replies with cc-s

Sharing information within a group (mail list addresses)

Making and communicating decisions

Voting about topics

Asking for feedbacks of multiple team members

Task management - without tracking opportunities

Publishing corporate news

Require and allocate resources (not only rooms, but e.g. free PR presents for customers, etc.)

Announcing vacation and sick leave – for time booking

Simulating approval workflow

Asking for form data in free text email (e.g. for contract) instead of a simple form

E2 Intranet tools - decision tracking How many mail exchange do you need to make a decision of training budget? Not only editors, admins but even team leaders and members can create their own decision poller Send invitation to the decision making poller to the responsible persons People can vote and change their mind till closing the issue ; you can see the opinion of others You can discuss the issue on the chat board of the poll. There is history of the discussion and changing opinions . You can attach background documents to the decision poller. Finally: t here is a documented decision with all background information collected to one place instead of storing it in distributed emails .

How many mail exchange do you need to make a decision of training budget?

Not only editors, admins but even team leaders and members can create their own decision poller

Send invitation to the decision making poller to the responsible persons

People can vote and change their mind till closing the issue ; you can see the opinion of others

You can discuss the issue on the chat board of the poll. There is history of the discussion and changing opinions .

You can attach background documents to the decision poller.

Finally: t here is a documented decision with all background information collected to one place instead of storing it in distributed emails .

QSI – Qualysoft Intranet Tool QSI is an intranet portal product based on the Qualysofts „contactbay – social engine” – java portal. intranet framework to build corporate intranets for intermediate and bigger organizations Will became QS’s own Intranet platform Will use out of the box modules for standard purposes, like wiki, forum , etc. Will be integrated to a standard CMS , DMS and communication server (Exchange or Domino) Will contain standard intranet features and collaborative Intranet2.0 features Planed efforts Targeted project sizes

QSI is an intranet portal product based on the Qualysofts „contactbay – social engine” – java portal.

intranet framework to build corporate intranets for intermediate and bigger organizations

Will became QS’s own Intranet platform

Will use out of the box modules for standard purposes, like wiki, forum , etc.

Will be integrated to a standard CMS , DMS and communication server (Exchange or Domino)

Will contain standard intranet features and collaborative Intranet2.0 features

Planed efforts

Targeted project sizes

QSI E2 - Welcome Screen Team based intranet welcome screen List of important teams (filter to most active, alphabetic ) -Dashboard and overview of your communication environment Overview of the latest events of your job and projects

Team based intranet welcome screen

List of important teams (filter to most active, alphabetic )

-Dashboard and overview of your communication environment

Overview of the latest events of your job and projects

QSI E2 Team rooms Team group members of several departments Information is organised by teams and not tools or organisation units Easy to create, copy, remove, change, archive groups, invite members Viewscopes, access rights and information hiding is customisable by patters, default is open Team related documents are stored in this room (mapped automaticall into the team folder of the document management tool) Votings are free to place Tag cloud helps to search

Team group members of several departments

Information is organised by teams and not tools or organisation units

Easy to create, copy, remove, change, archive groups, invite members

Viewscopes, access rights and information hiding is customisable by patters, default is open

Team related documents are stored in this room (mapped automaticall into the team folder of the document management tool)

Votings are free to place

Tag cloud helps to search

Decision Tracking Create a Decision by title; attribute; deadline and inviting members to decide One question Multi or single option with free value last option Scheduled closing date You can change their opinion before the deadline; you can add argument of the change; the changes are logged into the history; Decisions have got document workspace collecting related information Decisions have got tags; bookmark list You can add members to decide/ remove members before the deadline You can copy a decision There is an estimated result till the deadline You can urge people to decide (send alert email) There is discussion board of the decision You can ask for alerts of decision events (new voting; added content; final result)

Create a Decision by title; attribute; deadline and inviting members to decide

One question

Multi or single option with free value last option

Scheduled closing date

You can change their opinion before the deadline; you can add argument of the change; the changes are logged into the history;

Decisions have got document workspace collecting related information

Decisions have got tags; bookmark list

You can add members to decide/ remove members before the deadline

You can copy a decision

There is an estimated result till the deadline

You can urge people to decide (send alert email)

There is discussion board of the decision

You can ask for alerts of decision events (new voting; added content; final result)

Navigation Structure Horizontal menu for main domains Personalised teaser set Content area as main navigation; blended content + navigation

Horizontal menu for main domains

Personalised teaser set

Content area as main navigation; blended content + navigation

Contactbay as brandportal Contactbay is a good engine for any type of community (SNS – social networking site) or collaborative portals. MyGroups Friendlist Invitation Mail list for group Mp3 player for online usage

Contactbay is a good engine for any type of community (SNS – social networking site) or collaborative portals.

MyGroups

Friendlist

Invitation

Mail list for group

Mp3 player for online usage

Contactbay as brandportal Contactbay is a good engine for any type of community or collaborative portals. Streaming audio MP3 upload Public for friends Flash player For mobile flash URL to lyrics All your music in your pocket You can play the songs of your friends

Contactbay is a good engine for any type of community or collaborative portals.

Streaming audio

MP3 upload

Public for friends

Flash player

For mobile flash

URL to lyrics

All your music in your pocket

You can play the songs of your friends

Caskanje.rs The Contactbay SNS engine is developed since 2006 It was started as community collaboration engine for enterprise portals (intranet) There is a public reference project at Serbia: www.caskanje. rs There are now planed brand-sms portals with streaming-media features (under construction) The engine comprehending the portal experiences of the Qualysoft, building robust portals for the financial sector and industrial customers

The Contactbay SNS engine is developed since 2006

It was started as community collaboration engine for enterprise portals (intranet)

There is a public reference project at Serbia: www.caskanje. rs

There are now planed brand-sms portals with streaming-media features (under construction)

The engine comprehending the portal experiences of the Qualysoft, building robust portals for the financial sector and industrial customers

 

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