Enterprise Social Tools & the Knowledge Organization

100 %
0 %
Information about Enterprise Social Tools & the Knowledge Organization
Business

Published on November 23, 2009

Author: vanderwal

Source: slideshare.net

Description

This presentation was delivered as a keynote to three joint conferences - KM World, Enterprise Search, and Taxonomy Bootcamp - November 2009 in San Jose.

The focus is lessons learned from those who have been running social tools inside the enterprise for a year or more - the "One Year Club". This focuses not only the lessons learned but how to increase adoption by putting focus not on early adopters but all employees and their needs and pain points.

Enterprise Social Tools & the Knowledge Organization Thomas Vander Wal - InfoCloud Solutions, Inc. 19 November 2009 KM World - San Jose, USA

The One Year Club

Low use can have high value Workshop Orientation

Information work has changed

Digital work became more social

Companies moving from hierarchy to more horizontal

Organizations are coming to the realization that...

Office productivity tools are not efficient for collaboration

Social Tools Augment Face-to-Face

Consumer web offers improved direction

The volume of information has grown

Velocity of information has increased

Gaps in enterprise tools, CMS, & other traditional work tools

Individuals are making a difference

Similar to e-mail in the 1990s

Young employees are not the core drivers

But, more often it is...

Ease of sharing & connecting with others

Easier knowledge capture

It is about social software

It is about social software

We have a lot of information

Many layers of information

We need tools for understanding

& structure for understanding

A Tale of Two Tunnels

Web 2.0 vs. Enterprise 2.0

Web 2.0 = Tunnel Through Mountain

Enterprise 2.0 = Tunnel Under Water

A Matter of Scale

Web focus is millions of users

Enterprise focus is %

Translate numbers

Flickr had 14 million < 10% U.S. web users

Crossing the Chasm

Myth Breaking

1 - 9 - 90

Email is ~100%

BBC: ~115% wiki use in 7 years

Adoption Curves

Expected Growth Curve

Closer to Real Growth Curve

Plateaus are normal

The 4 rings of enterprise social tools

Enterprise Social Tool: Components for Success Tools

Enterprise Social Tool: Components for Success Capabilities Tools Interface / Ease of Use

Enterprise Social Tool: Components for Success Capabilities Tools Interface / Ease of Use Intelligence & Business Needs Sociality

Spheres of Sociality Mob Collective Selective Personal

Enterprise Social Tool: Components for Success Capabilities Tools Interface / Ease of Use Intelligence & Expand Use & Business Needs Increase ROI Encouraging Sociality Use Social Comfort

Elements of Social Software

Relationships Reputation Conversation Groups Sharing Identity Object Collaboration Actions Presence

Collaboration Groups Conversation Relationship Reputation Build Order Sharing Actions Presence Identity Object

Collaboration Groups Traditional Groupware Conversation Relationship Reputation Build Order Sharing Actions Presence Identity Object

“I don’t want to be the company idiot”

Social Comfort

• Social Comfort with others • Social Comfort with tools • Social Comfort with subject matter

Social Reticence of a Click

Comfortable Walled Gardens with Permeable Walls

Selective to Collective Collective Selective InfoCloud Solutions, Inc. - 2009

Granular Social Network

Self Project Labeling Packaging Logistics Food Connections

Differing Perspectives InfoCloud Solutions, Inc. - 2008

Faces of Perception

Personal

Collective

Community

Collaborative

Newbie

Service Owner

External Developer

Shadow Effect

Rough Reputation Systems

Improving Reputation Systems

Context

Serendipity

The “F” Word InfoCloud Solutions, Inc. - 2009

Folksonomy InfoCloud Solutions, Inc. - 2009

Folksonomy Triad Object Identity Interest Definition Vocabulary Metadata InfoCloud Solutions, Inc. - 2009

Dual Folksonomy Triad Object Interest Identity Culture Vocabulary Definition Terminology Community Metadata InfoCloud Solutions, Inc. - 2009

Taxonomy vs. Folksonomy Business Customer Taxonomy Product Folksonomy InfoCloud Solutions, Inc. - 2009

Taxonomy & Folksonomy Taxonomy Folksonomy InfoCloud Solutions, Inc. - 2009

70% of Folksonomy tag terms not in Taxonomy J. Trant regarding Steve.museum InfoCloud Solutions, Inc. - 2009

Compensating Taxonomy Folksonomy + Structure - Messy + Efficiency - Difficult Findability + Solid foundation - Slow to emerge - Resource intensive + Relatively inexpensive - Not emergent + Emergent by nature - Difficult to validate + Continual validation InfoCloud Solutions, Inc. - 2009

Collective

IBM ETS – Enterprise Tagging Service

IBM ETS $700 to build & deploy Add tagging to any page Relevance to each tag

IBM ETS 955 hours saved each week in search $4.6 Million saved 1st year Ease of reuse saved $2.4 Million

Thank You!

Questions

URL: http://infocloudsolutions.com E-mail: thomas@infocloudsolutions.com AIM: vanderwal Skype: tjvanderwal Twitter: @vanderwal or @infocloud InfoCloud Solutions, Inc. - 2008

Add a comment

Related presentations

Boat chandlery

Boat chandlery

October 26, 2014

http://ecommerce-for-business.com/shackles-boats-theboatonlinestore/ We offer a ...

http://vendere-su-internet.com/shackles-for-boats-from-theboatonlinestore/ Moori...

Silver bar!

Silver bar!

October 21, 2014

Pretty similar to gold bars are these silver slabs. Silver is considered as the mo...

Gold coin prices!

Gold coin prices!

October 21, 2014

If you are an investor of gold bars and coins, one of the major things that you ou...

CyberSecurity's social media stats for one week as of Oct 21st 2014

CyberSecurity's social media stats for one week as of Oct 28th 2014

Related pages

The workplace is flat: Social tools unifying the workplace ...

The workplace is flat: Social tools ... Enterprise social tools apply ... and social. Unlocking the knowledge and ...
Read more

The Benefits of ofessionals Enterprise Social for IT ...

Enterprise Social for IT Professionals ... tools increase the speed of knowledge ... including people outside your organization.7 Enterprise Social makes ...
Read more

6 Social Media Management Tools Ready for the Enterprise

6 Social Media Management Tools Ready for ... Like most enterprise tools, ... One of the most powerful suites for managing enterprise social media is ...
Read more

Social enterprise | For-Profit Enterprises - GrantSpace

TOOLS. Knowledge Base; ... Social enterprise, ... the financial health of your organization. The concept of social enterprise also applies to ...
Read more

Enterprise Social: Your Future Neural Network - Cognizant

Enterprise Social: Your Future Neural Network ... While the benefits of social media tools and techniques ... the enterprise social platform is an idea ...
Read more

Enterprise 2.0: Social Networking Tools to Transform Your ...

Enterprise 2.0: Social Networking Tools to Transform ... Social Networking Tools to Transform Your Organization. ... Managing Knowledge through Social ...
Read more

Gartner Says 80 Percent of Social Business Efforts Will ...

Enterprise social networks will become the primary communication channels for ... valuable informal knowledge, ... group organization, and social filtering.
Read more

Enterprise Social - Microsoft Services

Successful implementation of an enterprise social ... social experiences in the tools customers use every day. The second is to make social “Enterprise ...
Read more

Enterprise Social Network | Enterprise Social Media | tibbr

tibbr is the social network ... Rate your organization’s current collaboration capabilities and learn how to raise ... What Is Enterprise Social ...
Read more