Published on March 4, 2014
Tridens 1 DATA SHEET KEY BENEFITS • Offers intuitive, centralized, browser-‐based management, anytime and everywhere. • Identifies potential issues and sends notifications before any problems occur. • Reduces complexity of IT management and enables future planning of your IT. • Provides cost-‐effective enterprise management solutions. • Configures your IT systems in one day; uses a pre-‐built VMware virtual appliance with a pre-‐configured ESM. SYSTEMS MONITORED • Billing • Middleware • Customer Relationship Management • Provisioning • Mediation • Hardware • Other applications and services Enterprise Service Manager (ESM) is a superior monitoring and managing application that enables organizations to identify and resolve potential IT issues before they affect critical business processes. With Enterprise Service Manager, you are able to monitor, manage, and analyze reports of your IT systems -‐ anytime and everywhere. Features Monitoring • Monitor applications, services, operating systems, and infrastructure components with a single application • Configure the application and your IT systems through intuitive wizards
Tridens 2 DATA SHEET Visibility • Centralized view of entire monitored IT infrastructure • Detailed status information available through web interface • Detailed status information available on IPad or IPhone Awareness • Fast detection of infrastructure outages • Alerts can be delivered to technical people via email • Escalation capabilities ensure alert notifications reach the right people Proactive Planning • Trending and capacity planning reports ensure you're aware of aging infrastructure • Scheduled downtime allows for alert suppression during infrastructure upgrades Reporting • Availability reports ensure SLAs are being met • Historical reports provide record of alerts, notifications, outages, and alert response
Tridens 3 DATA SHEET Multi-‐Tenant Capabilities • Multi-‐user access to web interface allows stake-‐holders to view infrastructure status • User-‐specific views ensure clients see only their infrastructure components Network Operation Center View The Network Operations Center provides 24/7 monitoring of the network platform and servers, and the services running on them. The Network Operation Center View helps operators to identify problematic service and to delegate a task to an appropriate engineer.
Tridens 4 DATA SHEET Management View Management view gives management the option to oversee the performance of the IT systems and the services running on them. Oracle BRM plugin Enterprise Service Manager supports Oracle Communications Billing and Revenue Management with predefined graphs: • Real-‐time traffic • Degraded traffic • Batch traffic • Active sessions • Pipeline diagnostics • Opcode latency • Billing • Invoicing • Accounts (active, inactive, closed) • Revenue
Tridens 5 DATA SHEET Platform Support Enterprise Service Manager is supported on the following operating systems: • Linux • Solaris • AIX • HP-‐UX • Windows Moreover, we have a pre-‐built VMware and Oracle VirtualBox appliance with a pre-‐configured Enterprise Service Manager. Hardware requirements Minimum hardware requirements to run Enterprise Service Manager are as follows: • 1 gigahertz (GHz) or faster processor • 32-‐bit or 64-‐bit processor • 4 GB RAM • 10 GB available disk space Web Browser Support • Chrome • Firefox • Safari Contact us For more information about Enterprise Service Manager, visit tridens.si or call +38631627462 to speak to a Tridens representative. Copyright (c) 2014 Tridens d.o.o. All rights reserved. Logotype is a registered trademark of Tridens d.o.o. All other names/logos may be registered trademarks of their respective owners.
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