Enterprise application development

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Information about Enterprise application development

Published on March 10, 2014

Author: AspireSystems

Source: slideshare.net


E2T (Engage – Evaluate – Transition) is our unique approach towards partnering with our customers. Clearly defined SLAs & Deliverables allows you to evaluate us better.
see how Aspire systems was able to support 30+ complex applications for a $500m media firm!

Enterprise Application Development Services

About Aspire  Global technology services firm with core DNA of Product Engineering  Specific areas of expertise around Product Engineering, Enterprise Solutions, Testing and Infrastructure & Application Support  Vertical Focus among Independent Software Vendors and Retail, Distribution & Consumer Products  Right sized partner – neither too large nor too small!  Core philosophy of Attention. Always.  1250 employees; 80+ active customers  Presence across US, UK, India, and Middle East  Recognized four consecutive times as “Best Place to Work for” by GPW Institute Ranked among the Top 20 Global R&D Service Providers by Zinnov Consulting

Application Development Services

Our Partnership Approach Engage-Evaluate-Transition (E2T) ENGAGE EVALUATE E2T • • • • Identify Projects Knowledge Transfer Responsibility Transfer Define SLAs/Deliverables • • • • • • Due Diligence Enabled TRANSITION • • • • • • • Development Process Transition Process Communication Methodology Team Competency SLA Compliance Performance Enhancement Application Portfolio Assessment Roadmap Ahead & Timelines Cost & budget Resource Capacity Planning SLAs Definition (long term) Governance Model Harmonization of Processes & Tools STEADY STATE ENGAGEMENT OPTIMIZE SUPPORT TRANSFORM

Our Partnership Approach (…) Engage • KT 4 weeks • RT 2 weeks Evaluate • Support 2 weeks • Optimize 4 weeks Transition • Roadmap Ahead Aspire’s SLDT – IT Portfolio Assessment, Engagement Strategy & Partnership Models Evaluation Transition and Harmonization Roadmap •Transition Strategy & Model •Harmonization approach for complete IT Application Landscape •Offshoring Benefit Analysis •Communication & Governance Model Aspire Deliverables •Partner Engagement Strategy document •Offshoring ROI calculating chart •Harmonization methodology •Review of transition & harmonization approach •Evaluation of Quantitative & Qualitative metrics •Partnership Benefit Analysis •Customer Readiness Assessment Evaluation criteria Customer Contribution • Guidance & Support • Review Partner Engagement Strategy • Partnership Continuity – Decision Making

Why Aspire? Right Sized E2T Partner Approach ATG 1:100 Hiring Ratio SMAC, UX ITIL ISO compliance 27000

Supporting 30+ Complex Applications for a $500m Media Firm Customer • • • Scenario • Brand Point Management Media firm Headquartered in Chicago, IL, USA Customer spread includes 50% of the Fortune 500 companies • • Solution • • • • 43 member Application Support & Maintenance Team was setup L0/L1/L2/L3 process was setup Knowledge management is covered through intranet portals Regular communication channels were established to ensure high visibility on all aspects of the 24x7 operations Had a robust digital asset management system User base across 30+ global customers Customizable workflows for every scenario of each customer – this increased the system complexity multi-fold Highlights • • • • • KT was done over a span of 3 to 4 months Fall-back plans to recover Tacit Knowledge Reverse Engineering to validate customer scenarios Attrition rate is less than 9% 99.99% SLA compliance till date; 14,650+ tickets

Our Clients Include

Thank you! Contact us to know how we can add value to your business: deepak.manian@aspiresys.com

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