Published on March 10, 2014
Enterprise Application Development Services
About Aspire Global technology services firm with core DNA of Product Engineering Specific areas of expertise around Product Engineering, Enterprise Solutions, Testing and Infrastructure & Application Support Vertical Focus among Independent Software Vendors and Retail, Distribution & Consumer Products Right sized partner – neither too large nor too small! Core philosophy of Attention. Always. 1250 employees; 80+ active customers Presence across US, UK, India, and Middle East Recognized four consecutive times as “Best Place to Work for” by GPW Institute Ranked among the Top 20 Global R&D Service Providers by Zinnov Consulting
Application Development Services
Our Partnership Approach Engage-Evaluate-Transition (E2T) ENGAGE EVALUATE E2T • • • • Identify Projects Knowledge Transfer Responsibility Transfer Define SLAs/Deliverables • • • • • • Due Diligence Enabled TRANSITION • • • • • • • Development Process Transition Process Communication Methodology Team Competency SLA Compliance Performance Enhancement Application Portfolio Assessment Roadmap Ahead & Timelines Cost & budget Resource Capacity Planning SLAs Definition (long term) Governance Model Harmonization of Processes & Tools STEADY STATE ENGAGEMENT OPTIMIZE SUPPORT TRANSFORM
Our Partnership Approach (…) Engage • KT 4 weeks • RT 2 weeks Evaluate • Support 2 weeks • Optimize 4 weeks Transition • Roadmap Ahead Aspire’s SLDT – IT Portfolio Assessment, Engagement Strategy & Partnership Models Evaluation Transition and Harmonization Roadmap •Transition Strategy & Model •Harmonization approach for complete IT Application Landscape •Offshoring Benefit Analysis •Communication & Governance Model Aspire Deliverables •Partner Engagement Strategy document •Offshoring ROI calculating chart •Harmonization methodology •Review of transition & harmonization approach •Evaluation of Quantitative & Qualitative metrics •Partnership Benefit Analysis •Customer Readiness Assessment Evaluation criteria Customer Contribution • Guidance & Support • Review Partner Engagement Strategy • Partnership Continuity – Decision Making
Why Aspire? Right Sized E2T Partner Approach ATG 1:100 Hiring Ratio SMAC, UX ITIL ISO compliance 27000
Supporting 30+ Complex Applications for a $500m Media Firm Customer • • • Scenario • Brand Point Management Media firm Headquartered in Chicago, IL, USA Customer spread includes 50% of the Fortune 500 companies • • Solution • • • • 43 member Application Support & Maintenance Team was setup L0/L1/L2/L3 process was setup Knowledge management is covered through intranet portals Regular communication channels were established to ensure high visibility on all aspects of the 24x7 operations Had a robust digital asset management system User base across 30+ global customers Customizable workflows for every scenario of each customer – this increased the system complexity multi-fold Highlights • • • • • KT was done over a span of 3 to 4 months Fall-back plans to recover Tacit Knowledge Reverse Engineering to validate customer scenarios Attrition rate is less than 9% 99.99% SLA compliance till date; 14,650+ tickets
Our Clients Include
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