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Enterprise 2.0 = Knowledge Management 2.0? For KM Practitioners in Law Firms

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Information about Enterprise 2.0 = Knowledge Management 2.0? For KM Practitioners in Law...
Business & Mgmt

Published on November 6, 2008

Author: dan.keldsen

Source: slideshare.net

Description

A revised/expanded version of the Enterprise 2.0 = Knowledge Management 2.0? presentation I first gave in March 2008, reprised twice as two variations in June 2008 at the Enterprise 2.0 conference, and have again revised/expanded for KM Practitioners in Law Firms that came together a month ago just two blocks down from my office. Great experience - great people - great topics. Those are the kind of speaking engagements that make it all worth it.
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Enterprise 2.0? 2.0 = KM Dan Keldsen Carl Frappaolo Co-founder Co-founder

? What is Knowledge Management

? What is Enterprise 2.0

?So... What’s New

Knowledge Management • Which factors are critical for my business that can be addressed by KM? • Which knowledge adds the most value? • What are the highest priority initiatives? • How do you create a culture for sharing and Bus. • What tools are Strategy currently in place? learning? • Which people need to be • What tools are needed to enable the empowered to contribute People Technology environment? and leverage knowledge? • Are priorities aligned with • How do you fill the gap? measurements? Process • Are the right processes in place to: © • Disseminate, share and apply knowledge • Capture, refine and create knowledge • Deliver business value?

Strategy: Purpose and Focus Goals and Objectives Return on Investment

People: Allegiances Incentives Inclinations Respect Trust

Process: Ingrained Supporting Context

?So... What’s New

Knowledge Management • Which factors are critical for my business that can be addressed by KM? • Which knowledge adds the most value? • What are the highest priority initiatives? • How do you create a culture for sharing and Bus. • What tools are Strategy currently in place? learning? • Which people need to be • What tools are needed to enable the empowered to contribute People Technology environment? and leverage knowledge? • Are priorities aligned with • How do you fill the gap? measurements? Process • Are the right processes in place to: © • Disseminate, share and apply knowledge • Capture, refine and create knowledge • Deliver business value?

(Old) Technology Map to KM Knowledge complexity Explicit Tacit Groupware, Profiling, E-mail Intermediation Document Management, Visualization, Portals Externalization Search, Taxonomies, Agents Internalization Workflow, Decision Support Trees Cognition Low Barrier

(New) Technology Map to KM Knowledge complexity Explicit Tacit Wikis, Blogs, Social Network Analysis Intermediation Wikis, Blogs, Podcasting Externalization RSS, Mashup, Search, Internalization Social Tagging & Bookmarking RSS, Mashup Cognition Low Barrier

?So... What’s New

So, What’s New? (in Technology) • Low barrier/Ease of implementation • Web/Widely accessible • Lean • Low cost • Agile • Emergent/Heuristic

Evolution, not Revolution

? !"#$%&'() *+$$,)-./%/'() !"$%.(")#0)1') 2.'34%,)1') ) 5'%6)1' ) 78#%9:;')1' ) 54#34%,)1' ) !"$%.(")#0)<' -=&'.('()1') &"#$ !"%$ !"#$

www.aiim.org/enterprise20 441 respondents, 80+ pages, 70+ charts/figures Released Q1 2008 (Note: Research and Analysis by Carl Frappaolo and Dan Keldsen while working as the AIIM Market Intelligence Unit)

Top Findings Age Doesn’t Matter (as Much as You Think) Culture Matters (More Than You Think) A Slow Market (Frustrates Early Adopters) Strategy (is Hard to Find)

Age Doesn’t Matter (as Much as You Think) How Critical Is Enterprise 2.0 to Your Organization’s Millennials Business Goals/ Success? 37% (Significant to Imperative Responses) Boomers 38%

Age Doesn’t Matter (as Much as You Think) Are You an Internal Champion of Enterprise 2.0 Within Your Organization?

Strategy (is Hard to Find) KM Inclined 31% as Likely to Pursue Enterprise 2.0 Strategically Rather Than Ad Hoc

A Slow Market (Frustrates Early Adopters) All (Respondents) KM Inclined Adoption is minimal Adoption is Magnified Source: AIIM Market Intelligence Source: AIIM Market Intelligence Characterize Your Organization’s Adoption of the Above Technologies

Carl Frappaolo cf@informationarchitected.com www.TakingAiim.com twitter.com/carlfrappaolo Dan Keldsen dk@informationarchitected.com www.BizTechTalk.com twitter.com/dankeldsen

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