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[EN] Enterprise Content Management - Definitions, Components and Challenges | DMS EXPO 19.09.2006 | Ulrich Kampffmeyer | conversion problems

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Enterprise Content Management - Definitions, Components and Challenges | ECM | DMS EXPO keynote 19.09.2006 | show version | conversion problems, animation deleted, some text missing, graphic representation sometimes distorted
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Enterprise Content Management Definitions, components, and challenges Dr. Ulrich Kampffmeyer DMS EXPO Köln, 19. September 2006 P R O J E C T C O N S U L T Unternehmensberatung Dr. Ulrich Kampffmeyer GmbH

Contents Babylon: Terms & Acronyms Definition The „5 C“ of ECM ECM Components Market Developments and Trends Outlook

Babylon: Terms & Acronyms

Definition

The „5 C“ of ECM

ECM Components

Market Developments and Trends

Outlook

 

Babylon: Terms & Acronyms

© PROJECT CONSULT 2002 Records Management Electronic Document -Management Imaging MultiMedia-Datenbanken Web Content Management Enterprise Content Management EAI BPM EDM Workflow EDM EDRMS Elektronische Archivierung Collaborative Commerce ASP / DMCO Document Warehouse Optical Filing E-Business Business Process Management Digital Signature Groupware Collaborative Commerce Knowledge Management Engineering Document Management Document Related Technologies Content Management Scanning Media Asset Management Enterprise Application Integration COLD Digital Rights Management DMS Intranet Repository Portale Document Management ILM UDM Digital Asset Management MAM iECM IDOM EDM Enterprise Content Integration ECI CMS DRM REA Revisionssichere Archivierung E-Mail Management KM ERM IRS DM WCM DRT EDM Business Process Management BPM Capture Output Management Multi Channel Distribution Preservation EAkte TCM IDARS VCM DAM Elektronische Signatur eSignature Information Lifecycle Management Single Instance Archivierung Preservation Compliant Transaction Archiving CTA Electronic Records Management Single Source Publishing Workflow Wissensmanagement Collaboration Enterprise Content Management OMS

© PROJECT CONSULT 2002 Records Management Electronic Document -Management Imaging MultiMedia-Datenbanken Web Content Management Enterprise Content Management EAI BPM EDM Workflow ECM EDRMS Elektronische Archivierung Collaborative Commerce ASP / DMCO Document Warehouse Optical Filing E-Business Business Process Management Digital Signature Groupware Collaborative Commerce Knowledge Management Engineering Document Management Document Related Technologies Content Management Scanning Media Asset Management Enterprise Application Integration COLD Digital Rights Management DMS Intranet Repository Portale Document Management ILM UDM Digital Asset Management MAM iECM IDOM EDM Enterprise Content Integration ECI CMS DRM REA Revisionssichere Archivierung E-Mail Management KM ERM IRS DM WCM DRT EDM Business Process Management BPM Capture Output Management Multi Channel Distribution Preservation EAkte TCM IDARS VCM DAM Elektronische Signatur eSignature Information Lifecycle Management Single Instance Archivierung Asset Management Compliant Transaction Archival CTA Electronic Records Management Single Source Publishing Workflow Wissensmanagement Collaboration Enterprise Content Management OMS ECM DCT TCM UDO PDD PDM BI

© PROJECT CONSULT 2002 Records Management Electronic Document -Management Imaging MultiMedia-Datenbanken Web Content Management Enterprise Content Management EAI BPM EDM Workflow ECM EDRMS Elektronische Archivierung Collaborative Commerce ASP / DMCO Document Warehouse Optical Filing E-Business Business Process Management Digital Signature Groupware Collaborative Commerce Knowledge Management Engineering Document Management Document Related Technologies Content Management Scanning Media Asset Management Enterprise Application Integration COLD Digital Rights Management DMS Intranet Repository Portale Document Management ILM UDM Digital Asset Management MAM iECM IDOM EDM Enterprise Content Integration ECI CMS DRM REA Revisionssichere Archivierung E-Mail Management KM ERM IRS DM WCM DRT EDM Business Process Management BPM Capture Output Management Multi Channel Distribution Preservation EAkte TCM IDARS VCM DAM Elektronische Signatur eSignature Information Lifecycle Management Single Instance Archivierung Asset Management Compliant Transaction Archival CTA Electronic Records Management Single Source Publishing Workflow Wissensmanagement Collaboration Enterprise Content Management OMS DCT TCM UDO PDD PDM BI ECM

?

ERP CRM CMS

E RP C R M CM S ECM

 

 

Definition

AIIM International, 2001 Unstructured Content Data Business Processes STORE MANAGE DELIVER PRESERVE CAPTURE

Enterprise Content Management: Technologies used to Capture, Manage, Store, Preserve, and Deliver Content and Documents related to Organizational Processes.

Enterprise Content Management is a Strategy or Vision , not a single Product!

AIIM International ERP Web Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Workflow Collaboration Data Warehousing Mining EAI E-Business AP/AR RM/A CRM HRM Enterprise Content Management – infrastructure Enterprise Enterprise Applications Applications Enterprise Enterprise Content Content Management Management Infrastructure Infrastructure Integration Integration

AIIM International ERP Web Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Workflow Collaboration Data Warehousing Mining EAI E-Business AP/AR RM/A CRM HRM ECM concept # 1 Middleware Enterprise Enterprise Applications Applications Enterprise Enterprise Content Content Management Management Infrastructure Infrastructure Integration Integration

AIIM International ERP Web Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Workflow Collaboration Data Warehousing Mining EAI E-Business AP/AR RM/A CRM HRM ECM concept # 2 Independent Services for all Applications Enterprise Enterprise Applications Applications Enterprise Enterprise Content Content Management Management Infrastructure Infrastructure Integration Integration

AIIM International ERP Web Content Management Doc Mgmt Imaging Domino Exchange RDMS File System Workflow Collaboration Data Warehousing Mining EAI E-Business AP/AR RM/A CRM HRM ECM concept # 3 Uniform, Federated Enterprise Repository for all Types of Information Enterprise Enterprise Applications Applications Enterprise Enterprise Content Content Management Management Infrastructure Infrastructure Integration Integration

The « 5 C » of ECM

 

 

Content

 

Collaboration

 

Compliance

,,. . . whoever knowingly alters, destroys, mutilates, conceals, covers up, falsifies or makes a false entry in any record, document or tangible object with intent to impede, obstruct or influence the investigation or proper administration of any matter within the jurisdiction of any department or agency of the United States or any case filed under title 11 or in relation to, or contemplation of any such matter of case, shall be fined under this title, imprisoned not more than 20 years , or both." (Sarbanes-Oxley Act of 2002, Sec. 802, §1519)

 

Continuity

 

Cost

 

ECM Components

AIIM Model for ECM Enterprise Content Management CAPTURE PRESERVE DELIVER STORE MANAGE STORE WCM RM WF/BPM DM Collab

CAPTURE Input Management Input Barcode COLD/ERM E-Billing Aggregation Financial Applications XML Forms Processing E-Forms/Web-Forms ERP Application created OMR Microfilm ICR Rich Media HCR Form OCR Office Documents Indexing Input Designs Categorization Recognition Human created

Barcode

E-Billing

Financial Applications

XML

ERP

OMR

Microfilm

ICR

Rich Media

HCR

Form

OCR

Office Documents

CAPTURE Human created Input Barcode COLD/ERM E-Billing Aggregation Financial Applications XML Forms Processing E-Forms/Web-Forms ERP Application created OMR Microfilm ICR Rich Media HCR Form OCR Office Documents Indexing Input Designs Categorization Recognition Human created

Barcode

E-Billing

Financial Applications

XML

ERP

OMR

Microfilm

ICR

Rich Media

HCR

Form

OCR

Office Documents

CAPTURE Application created Input Barcode COLD/ERM E-Billing Aggregation Financial Applications XML Forms Processing E-Forms/Web-Forms ERP Application created OMR Microfilm ICR Rich Media HCR Form OCR Office Documents Indexing Input Designs Categorization Recognition Human created

Barcode

E-Billing

Financial Applications

XML

ERP

OMR

Microfilm

ICR

Rich Media

HCR

Form

OCR

Office Documents

CAPTURE Recognition Input Barcode COLD/ERM E-Billing Aggregation Financial Applications XML Forms Processing E-Forms/Web-Forms ERP Application created OMR Microfilm ICR Rich Media HCR Form OCR Office Documents Indexing Input Designs Categorization Recognition Human created

Barcode

E-Billing

Financial Applications

XML

ERP

OMR

Microfilm

ICR

Rich Media

HCR

Form

OCR

Office Documents

CAPTURE Forms Processing Input Barcode COLD/ERM E-Billing Aggregation Financial Applications XML Forms Processing E-Forms/Web-Forms ERP Application created OMR Microfilm ICR Rich Media HCR Form OCR Office Documents Indexing Input Designs Categorization Recognition Human created

Barcode

E-Billing

Financial Applications

XML

ERP

OMR

Microfilm

ICR

Rich Media

HCR

Form

OCR

Office Documents

CAPTURE COLD Input Barcode COLD/ERM E-Billing Aggregation Financial Applications XML Forms Processing E-Forms/Web-Forms ERP Application created OMR Microfilm ICR Rich Media HCR Form OCR Office Documents Indexing Input Designs Categorization Recognition Human created

Barcode

E-Billing

Financial Applications

XML

ERP

OMR

Microfilm

ICR

Rich Media

HCR

Form

OCR

Office Documents

CAPTURE Indexing & Classification Input Barcode COLD/ERM E-Billing Aggregation Financial Applications XML Forms Processing E-Forms/Web-Forms ERP Application created OMR Microfilm ICR Rich Media HCR Form OCR Office Documents Indexing Input Designs Categorization Recognition Human created

Barcode

E-Billing

Financial Applications

XML

ERP

OMR

Microfilm

ICR

Rich Media

HCR

Form

OCR

Office Documents

MANAGE WCM RM WF/ BPM DM Collab

MANAGE WCM RM WF/ BPM DM Collab

MANAGE Document Management Check-in/Check-out Version Management Search and Navigation Visualization STORE WCM RM WF/BPM DM Collab

Check-in/Check-out

Version Management

Search and Navigation

Visualization

MANAGE Collaboration Collaborative authoring Knowlege bases Whiteboards Video conferencing Consolidation of information STORE WCM RM WF/BPM DM Collab

Collaborative authoring

Knowlege bases

Whiteboards

Video conferencing

Consolidation of information

MANAGE Web Content Management Content creation Publication process Conversion Security Web site visualization STORE WCM RM WF/BPM DM Collab

Content creation

Publication process

Conversion

Security

Web site visualization

MANAGE Records Management Filing structures and file plans Thesaurus Retention periods Metadata Archive management STORE WCM RM WF/BPM DM Collab

Filing structures and file plans

Thesaurus

Retention periods

Metadata

Archive management

MANAGE Business Process Management Process and structure organization Process design Vizualisation of Process Routing Monitoring Parallel and sequential processing Reminders, deadlines Checking Logging STORE WCM RM WF/BPM DM Collab

Process and structure organization

Process design

Vizualisation of Process

Routing

Monitoring

Parallel and sequential processing

Reminders, deadlines

Checking

Logging

STORE Repositories Library Services Technologies

STORE File Systems Content Management Systems Databases Data Warehouses Repositories

File Systems

Content Management Systems

Databases

Data Warehouses

STORE Search/Retrieval Version Control Check In/Check Out Audit Trail Library Services

Search/Retrieval

Version Control

Check In/Check Out

Audit Trail

STORE Technologies Hard Disk RAID SAN NAS Optical OD DVD CD Tape

Hard Disk

RAID

SAN

NAS

Optical

OD

DVD

CD

Tape

STORE Repositories Library Services Technologies ILM Information Lifecycle Management

PRESERVE Archive Paper Microfilm NAS/SAN WORM HD WORM OD WORM TAPE Deletion

Archive

Paper

Microfilm

NAS/SAN

WORM HD

WORM OD

WORM TAPE

PRESERVE Long-term archiving Digital optical storage media: WORM OD (Write Once Read Many Optical Disk) CD (Compact Disk) DVD (Digital Versatile Disk)

Digital optical storage media:

WORM OD (Write Once Read Many Optical Disk)

CD (Compact Disk)

DVD (Digital Versatile Disk)

PRESERVE Long-term archiving Digital optical storage media: WORM OD (Write Once Read Many Optical Disk) CD (Compact Disk) DVD (Digital Versatile Disk) Is there still a need for „True“ WORM media?

Digital optical storage media:

WORM OD (Write Once Read Many Optical Disk)

CD (Compact Disk)

DVD (Digital Versatile Disk)

Is there still a need for „True“ WORM media?

PRESERVE Long-term archiving Digital optical storage media: WORM OD (Write Once Read Many Optical Disk) CD (Compact Disk) DVD (Digital Versatile Disk) Is there still a need for „True“ WORM media? Alternatives WORM Tape WORM Harddisk with special software/firmware proctection

Digital optical storage media:

WORM OD (Write Once Read Many Optical Disk)

CD (Compact Disk)

DVD (Digital Versatile Disk)

Is there still a need for „True“ WORM media?

Alternatives

WORM Tape

WORM Harddisk with special software/firmware proctection

PRESERVE Archive Paper Mikrofilm NAS/SAN CAS WORM WORM-TAPE Deletion Long-term Archiving implies Continuous Migration

Archive

Paper

Mikrofilm

NAS/SAN

CAS

WORM

WORM-TAPE

DELIVER Output Management Datatransfer via EDI, XML and other formats Digital TV Email and Fax Digital TV Paper

Datatransfer via EDI, XML and other formats

Digital TV

Email and Fax

Digital TV

Paper

DELIVER Transformation Datatransfer via Digital TV Paper Email and Fax

Datatransfer via

Digital TV

Paper

Email and Fax

DELIVER Security Digital TV Datatransfer via EDI, XML and other formats Digital TV Paper Email and Fax Datatransfer via

Digital TV

Datatransfer via EDI, XML and other formats

Digital TV

Paper

Email and Fax

Datatransfer via

DELIVER Distribution

CAPTURE PRESERVE DELIVER STORE MANAGE STORE WCM RM WF/BPM DM Collab ECM Model 2003 ECM House 2005

ECM House

ECM House

DAM Digital Asset Management E-Mail Management EAI Enterprise Application Integration Search/Retrieval Content Integration Backup/Recovery Longterm Archival Migration Localization DRM Digital Rights Management New residents in the ECM-House

DAM Digital Asset Management

E-Mail Management

EAI Enterprise Application Integration

Search/Retrieval

Content Integration

Backup/Recovery

Longterm Archival

Migration

Localization

DRM Digital Rights Management

 

 

 

Market Developments & Trends

ECM Suites ECM integrated Systems ECM Components & Services

ECM Suites

ECM integrated Systems

ECM Components & Services

 

 

 

ECM Outputmanagement Storage/Archivierung Hardware Database ERP-Workflow/ Records Manag. WCM/Portal Integration Competing vendors Collaboration

"Traditional" DMS and ECM Vendors

International ECM Vendors IBM FileNet EMC Documentum OpenText Hummingbird , Mobius, BancTec, OnBase and others

International ECM Vendors

IBM

FileNet

EMC Documentum

OpenText

Hummingbird , Mobius, BancTec, OnBase and others

Midsize ECM Vendors Ceyoniq d.velop Docuware Easy ELO H & S Optimal Systems Saperion SER Zylab and some 100 more

Midsize ECM Vendors

Ceyoniq

d.velop

Docuware

Easy

ELO

H & S

Optimal Systems

Saperion

SER

Zylab

and some 100 more

The "Attackers"

Collaboration Microsoft Vista with Workflow, Sharepoint Portal Server, InfoPath, Exchange IBM Websphere, Domino Oracle 10g Content Services , Workflow Office Communication Office Operating System

Collaboration

Microsoft

Vista with Workflow, Sharepoint Portal Server, InfoPath, Exchange

IBM Websphere, Domino

Oracle 10g Content Services , Workflow

Output Management Adobe Betasystems ISIS XEROX and others Print Document Management COLD Multi Channel Single Source Publishing

Output Management

Adobe

Betasystems

ISIS

XEROX

and others

„ Printer“-Hardware XEROX CANON Brother Lexmark Ricoh and others All-in-One- Printer-Copier- Fax-Scanner

„ Printer“-Hardware

XEROX

CANON

Brother

Lexmark

Ricoh

and others

Databases IBM Oracle Microsoft and others "BLOB" Storage Media Asset Management

Databases

IBM

Oracle

Microsoft

and others

Storage-System Vendors EMC HDS HP IBM NetApp SUN and others ILM Information Lifecycle Management Archiving

Storage-System Vendors

EMC

HDS

HP

IBM

NetApp

SUN

and others

System Vendors More and more … Industry Solutions

System Vendors

More and more …

ERP Standard-Software SAP Oracle Sage and others Records Management Workflow

ERP Standard-Software

SAP

Oracle

Sage

and others

Web Content Management Vignette Stellent Interwoven and many others … as well as Open Source … WCM e-Business ECM

Web Content Management

Vignette

Stellent

Interwoven

and many others

… as well as Open Source …

The market grows fast …

The market grows fast … But the growth is shared among many old and new competitors

 

© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001-2002 © PROJECT CONSULT 2002 © PROJECT CONSULT 2002

© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001-2002 © PROJECT CONSULT 2002 © PROJECT CONSULT 2002 Outlook

© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001-2002 © PROJECT CONSULT 2002 © PROJECT CONSULT 2002 10 Thesis about ECM

~ 1 ~

 

Is ECM only a Vision?

ECM with its comprehensive goal is not a product, but rather a vision, a strategy, and at best a solution portfolio. The claim of having one solution for every application from a single source is simply not realistic.

~ 2 ~

 

Convergence

WCM, ECM, portals and other document related technologies are blending together. Only a few vendor portfolios come up to ECM’s claims.

~ 3 ~

 

Consolidation

The market is swamped with ECM products and ECM components. Like the other software and IT market segments, the ECM market will consolidate.

~ 4 ~

 

The Value of Information

Information has only inherent value when it is used as knowledge in processes. The value of information must be considered in planning and operations alike, and justifies investments in ECM as infrastructure.

~ 5 ~

 

Our Dependence on Information

The dangerous dependence on the availability and correctness of electronic information is constantly growing. Companies, government and society are already today completely dependent on the availability of electronic information.

~ 6 ~

 

Information Overflow

We suffer from information overflow. Identifying the valuable, important information is a tedious process. Systematic, accurate, and focussed access to exponentially growing information volumes gets more and more important.

~ 7 ~

 

Information Gap

The first gaps in electronic information preservation have occurred. Electronic knowledge has already been irretrievably lost. The orderly and long-term usable storage of valuable information is growing in importance.

~ 8 ~

 

Value of ECM

The real value of ECM solutions is not adequatly communicated to the potential endusers and decision makers. The necessity of ECM is an issue for the management of every company and has to be communicated in regard to business issues, business continuity, compliance, and competition implications.

~ 9 ~

 

ECM as Infrastructure

ECM will become infrastructure at the level of operating systems, databases and software services. ECM basic functionality is a commodity.

~ 10 ~

 

A Problem of our Generation:

The change of a physical, tangible world of information into a virtual world. Our children will laugh about the problems we face today.

 

© Copyright PROJECT CONSULT GmbH 2002 / Autorenrecht Dr- Ulrich Kampffmeyer 2001-2002 © PROJECT CONSULT 2002 © PROJECT CONSULT 2002 Thank You

Dr. Ulrich Kampffmeyer E-Mail: Ulrich.Kampffmeyer@PROJECT-CONSULT.com This presentation and the related text documentation in English, German and French can be downloaded from our website: www.PROJECT-CONSULT.com

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