Published on February 26, 2014
Embracing your inner “HR Lady” It’s about who you hire, not what you do. #LeanDC | @danberger
Presenter-Audience Agreement • • Stop me at any point if you have any questions. Engage me (@danberger) and other via twitter #LeanDC. • • Take as many notes/photos and share as you please. Participate during exercises.
Learning Objectives • • Use the A Method for hiring at your company. Learn best practices around career development early on. • Identify best practices for building a culture.
Quick Poll • • • • Who here is a founder? Who here is a Hiring Manager? Who likes HR? How about talent management? :)
Employee Count (6/12-2/14)
Fire Fast Hire Slow Fast Slow
The A Method A A series of structured interviews that allow you to gather the relevant facts about a person so you can rate your scorecard. ec t Sou rc e Sel Systematic sourcing beforehand ensures you have high-quality candidates waiting when you need them. Scorecard Persuading the people you have identified for your team to join. Sell Source: Who The scorecard is a document that describes exactly what you want a person to accomplish in a role.
The Scorecard Mission Outcomes Competencies
Sample Scorecard: Director of Customer at Social Tables Mission: To manage the company’s Customer Success team, ensure customer happiness, and drive customer retention.
Sample Scorecard: Director of Customer at Social Tables Outcomes: ● Achieve 100% customer retention rate m/m. ● Achieve 110% revenue renewal m/m. ● Grow the company’s NPS 10% every quarter. ● Build a diverse team of motivated Customer Success professionals. ● Decrease tickets per customer by 50% by the end of the first year. ● Achieve average support response time below 15 minutes for all inquiries.
Sample Scorecard: Director of Customer at Social Tables Competencies: ● Service-driven. Gets “a high” off of helping others and seeing them succeed. ● Customer first. Embodies the idea of saying “yes if” instead of “no because.” Drive to deliver customer happiness come hell or high water. ● Strategic. Recognizes retention is the most important piece of a SaaS business and approaches Account Management strategically. ● Organized. Gets pleasure from having clean data, comprehensive models, and proactively reduces clutter. Keeps track of multiple projects and initiatives. ● Innovative. Reengineers processes for maximum efficiency and believes in automation as competitive advantage to both work smarter and stay lean. ● Positive energy. Brings a positive, can-do attitude to even the most stressful situations. Half is glass full kind of person. Calm even under very intense pressure. ● Effective manager. Understands teams are effective because their sum is greater than their parts. Enjoys motivating, coaching, and developing others.
Interactive Exercise 1. Turn to a neighbor 2. Transform your “job tasks” into “outcomes” 3. Switch partners Tip(s): •Focus on what success looks like if you do a good job.
Career Development Challenges are Compounded in Early Stage Co’s • • • • • • Not many options to move around in. You want generalists to stay agile. “Grow as fast the company does.” “Provide just enough structure” so they fail & learn. Constant learning opportunities AKA “Learning Mix” Have honest conversations
Stay In Touch twitter: @danberger coffee: firstname.lastname@example.org
Presentación que realice en el Evento Nacional de Gobierno Abierto, realizado los ...
In this presentation we will describe our experience developing with a highly dyna...
Presentation to the LITA Forum 7th November 2014 Albuquerque, NM
Un recorrido por los cambios que nos generará el wearabletech en el futuro
Um paralelo entre as novidades & mercado em Wearable Computing e Tecnologias Assis...
... two that make the top of every list are Evil HR Lady and ... in talent management in the ... Advice, Personal & Professional Development, ...
... Director of Talent Management at ... their solid focus on the numerous startups in the HR tech ... it should help you all embrace your inner ...
One of the challenges facing small businesses and especially startups is finding the ... Talent Management, and HR ... thousands of your fellow HR ...
Squash Your Inner Critic and Get On With It ... Using Social Networks to Identify Talent ... Mastering the Intersection of Social and HR
Easily share your publications and get them in front of Issuu’s millions of monthly ... HR MATTERS PEOPLE LEADING ... Talent Decisions Are Complex.
27 ways to refocus a team. | Great for leaders. Also good for when you are planning something with students More. Leadership Quote, Leadership Management ...
vii About the Author Richard L. Daft, PhD, is the Brownlee O. Currey, Jr., Pro-fessor of Management in the Owen Graduate School of Management at Vanderbilt ...