Published on September 30, 2013
Embedding learning in the flow of work Jane Hart WOLCE 1 October 2013
Independent advisor, writer and international speaker on workplace learning trends, technologies and tools 2 2013 recipient of the Colin Corder Award for Outstanding Contribution to Learning Learning & Performance Institute @C4LPT
3 Partner in the international think tank on workplace learning, Internet Time Alliance
(e-)Training Working Traditionally workplace learning has been seen as a separate activity from work © C4LPT, 2013
(e-)Training Technologies e.g. course authoring, webinar, tools LMS Working Technologies eg office suites, transactional systems, intranet Training technologies have been separate from working technologies … © C4LPT, 2013
WORK LEARNING … which has led to silos of knowledge and experience
“Learning is the Work” Harold Jarche Jarche Consulting h2p://www.jarche.com/2012/06/work-‐is-‐ learning-‐and-‐learning-‐is-‐the-‐work/
8 learning from work experiences dealing with daily problems and issues keeping up to date with what’s happening in your industry conversations © C4LPT, 2013
Embedding learning in work … isn’t about adding learning into work but extracting the learning from work Charles Jennings Chair, 702010Forum h2p://charles-‐jennings.blogspot.co.uk/2013/02/re-‐thinking-‐ workplace-‐learning.html
Learning is an integral part of work work tasks knowledge sharing in work teams and groups as an integral part of the daily flow of work (e-) training © C4LPT, 2013
Learning technologies are merging with work technologies work tools enterprise social networks (ESNs) course authoring tools, LMS © C4LPT, 2013
12 New enterprise social networking tools are offering new opportunities© C4LPT, 2013
Activity stream Real-time updates Member commenting Threaded discussions Likes and Replies Sharing of resources Sharing links Sharing files Polls and surveys Content creation tools Group spaces within the network and external networks 13 They support a constant FLOW or stream of conversation. © C4LPT, 2013
ESNs are being used to host learning communities … © C4LPT, 2013
… as well as online social workshops themselves © C4LPT, 2013 1. scaﬀolding 2. autonomy 3. social as focus 4. content as support 5. performance-‐oriented
16 Live chats – YamJams – real Xme conversaXons Hotseats Book clubs Online Lunch ’n’ Learns Daily Xps or learning resources They are being used for an on-‐going stream of social and collaboraXve learning acXviXes .. © C4LPT, 2013
They are being used for social onboarding … get to know co-workers and company culture ask & answer questions access resources AND start contributing from the outset 17© C4LPT, 2013
They are being used for social mentoring .. informal, ad hoc mentoring as needs arise self-‐iniXaXng in the ESN 18© C4LPT, 2013
19 L&D are helping work teams to work and learn together … © C4LPT, 2013
“You can’t train people to be social – only show them what it is like to be be social.” Jane Hart Founder, C4LPT 20
21 They are helping teams to share their knowledge and experiences. Why? What? When? How?
They are helping teams understand how to collaborate purposefully and productively through modelling new behaviours 22© C4LPT, 2013
They are helping teams to work (and learn) out loud 23
“A set of processes individually constructed, to help each of us make sense of the world and work more eﬀec:vely” 24 … and helping them develop Personal Knowledge Management skills Harold Jarche
As learning technologies are merging with work technologies … work tools enterprise LEARNING networks course authoring tools, LMS © C4LPT, 2013
… learning is becoming embedded in work work tasks knowledge sharing in work teams and groups as an integral part of the daily flow of work (e-) training © C4LPT, 2013
“Learning needs to be a part of the system of work; not apart from the system of work.” Mark Britz Manager, Corporate Training, Systems Made Simple Syracuse, New York
29 “Learning is the Work”
www.C4LPT.co.uk The Social Learning Revolu<on Jane Hart, GREAT Conference Lisbon, 16 September 2013
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