Published on September 22, 2014
Mobility in Banking Transformation Ajay Bhatia – Head, Product Marketing
Evolution of the Mobile Bank ”Next generation Age of the Smartphone Mobile Banking demands full integration with business Pre-Smartphone processes Era and workflows” SMS/WAP Banking Consumer Apps • Enhanced Customer Experience • Increased Retention • Lower Service Cost per Customer – Capgemini* • Cross/Up-sell Opportunities Mobile Web Banking Beyond Consumer Banking • Market Expansion & Penetration • Enhanced Customer Engagement • Increased Productivity • Operational Excellence • Reduced Total Cost of Ownership Inceptive Effective Transformative * Advancing Mobile Banking Capabilities to Enhance Customer Intimacy and Drive Business Growth – Capgemini
Business Drivers of Transformation Evolving Customer Behavior 5.6 Billion smart phone subscriptions by the end of 2019 – Ericsson 44 billion mobile apps to be downloaded by 2016 – Juniper Research Rise of the MobileWorkforce 3/5 workers globally say they don’t need to be in office to be productive – Gist Employees want, nay, need every app on every device in order to be fully mobile and productive – Forrester Winning Competitive Advantage Banking at Customer’s Doorstep – Tablet based customer on-boarding helps ICICI Bank add half a million accounts in just 8 months – Information Week Opportunity Loss - Full service banks in North America could lose 35% of market share to new digital competitors by 2020 – Accenture View slide
Beyond Consumer Banking Field Force Productivity • Lead Management • Need Gap Analysis • Product Intelligence • Sentiment Analysis • Geospatial Analytics Resource Management Branchless Growth • Account Opening • Customer On-boarding • Loan Origination • Credit Card Issuance • Timesheet Management • Expense Management • Travel Management • Monitoring & Reporting • Routing & Navigation Asset Management • Asset Tracking • Reporting • Point-of- Workflow Management & Profiling Information Capture • Workflow Consolidation • Approvals Management • Personalization & Notifications • Multilevel Collaboration Mobility Transforms the Banking Enterprise View slide
Next Generation Mortgages ‘Augmented Reality’ for Immersive Experience Real-Time Information for Better Decisions Quick Initiation for Increased Satisfaction
Banking at Customer’s Doorstep Anytime Access to Data and Dashboards for Expediting On-boarding Filling form and Document capture ICICI Bank adds half a million accounts in just eight months using Tab Banking InformationWeek, April 19, 2014 The bank is set to expand the Tab Banking initiative to 60 cities in next three months ICICI Bank adds half a million accounts in just eight months using Tab Banking InformationWeek, April 19, 2014 The bank is set to expand the Tab Banking initiative to 60 cities in next three months inShare 65 Many would remember the recent ICICI Bank advertising campaign with Amitabh Bachhan enjoying a game of
Proliferating Mobile Apps – The Inevitable La Caixa, Europe’s leading savings bank and the leader in mobile banking* has 60+ Mobile Apps This is what the future looks like… Are you up for it? *2013 Global Mobile Banking Functionality Rankings, Forrester
The Challenge of Mobility The explosive growth of apps is causing significant challenges for the banking industry Banking Enterprise The Bridging Challenge Plumbing Mobile Apps Quick Mapping of Business Use Cases to Workflows Fast Development Easy Deployment Quick Integration Security and Manageability – Gartner* *Where's That App? The Rise of Banking App Stores - Gartner
Newgen Enterprise Mobility Platform (NEMP) EXTREME CONFIGURABILITY FOR BUSINESS READY MOBILE APPS Mass Customization • Configurable Business Use Cases & Forms • Custom Data Validation • Cross-Platform Support •Multiple Fonts, Multi-lingual Reusable Components • Newgen hosted generic Business Use Cases • Out-of-the-Box implementations for common enterprise systems Leading Edge Technology • High Quality Capture & Imaging • Extraction and Real-time Validation • Mobile Payments & NFC • Context Based Delivery of Content • Non-Vulnerable & Regulatory Compliant • Role based access Technology Agnostic Integration • BPM, DMS, ERP Systems • Mail System, SMS gateways, MDM Solutions • Enterprise Social Networks • APIs/Interfaces exposed for external integration
Transforming the Mobile Bank Benefits • Fastest Time to Market • Highest Performance & Security • Increased Manageability • Lowest Cost of Ownership • Enhanced productivity and customer engagements Solution • Platform for Extremely Configurable Mobile Apps • Future-proof Technology & Security • Technology Agnostic Integrations • Plug & Play (Reusable) Components
NEMP - Technology Enablers Engage Mobile Payments Near Fields Communications (NFC) Augmented Reality (AR) Context Based Delivery of Content (Analytics) Adapt On-demand adaptor based integration Seamless integration with Directory Services, MDM/MAM Enterprise App Stores Process Offline Data Transfers Business Processes and Workflow Enterprise Social Networks Real Time Data Validation Document Management Digitize Extraction – Barcode/QR Code, OCR Biometric Integration Geo Location Capture Public/enterprise Database Sync External Card Reader Electronic Signatures
NEMP Datasheet – Server Side Architectural Reusable Service Components Extensibility powered by Abstractions Security • OWASP Compliant • Role Based Access Audit Logs on Server Retention Policy on Server Push Events • Comet Channel • 3rd Party Channel Monitoring & Production Probing Support Multi Tenant Architecture (Cloud Enabled) Rest API End Points to support Sync/Async/Multipart Interaction Support of Arbitrary Data Length • API Versioning Support • On Demand Payload Compression • On Demand Payload Encryption • Provisioned Over Secure Socket Layer (SSL) • Support for Debug Mode Reusable Services Authentication Service Authorization Service Imaging Operations • <Same set as available on Client> Payment Gateway Interfaces • Spreedly.com Submission Interfaces • OmniDocs • OmniFlow • Adaptors to submit to other ERP and Custom Systems can be developed with ease using our extension scheme based on Abstractions Analytics Services • Core Services • Classification • Prediction • Sentiment Analysis • Clustering • Business Services • Fraud Detection • Credit Risk Evaluation Enterprise Social Integrations • Jive • Chatter • Yammer Emailing Service SMS Service
NEMP – Logical View Account Opening Loan Processing Mobile Banking Micro ATM Enterprise Mobility Framework In-premise/ Cloud Directory Services MDM/MAM Enterprise Systems Template Management Enterprise Social Platform Analytics Imaging Public Social Platforms Respon sive UI
High Level NEMP Architecture API Servlet(s) User / Authentication Management Interface Authorization Interface MDM Interface Image Processor Interface Submission Interface Payment Gateway Interface Push Notification Management Template Interface Insurance Claim (Expense Claim, etc) Analytics Interface (Future Releases) API End points 1. Over Https only 2. Versioned 3. Sync / Async / Async 4. JSON Payload 5. On demand Payload Compression & Encryption 6. OWASP compliant 7. Carry Location Data by Default 8. Monitoring 9. Multitenancy and Metering [User Management] LDAP / Open SSO / OAuth / OD User Management / OF Rights Management [MDM Solutions] Airwatch / BoxTone / etc [Enterprise Systems] Workflow Systems (OF, Tibco, Talend)/ ERPs / DMS (OD, Sharepoint, CMIS) / Custom Applications [Template Managers] OmniExchange / OmniFlow / Other Template Managers Server Side Framework [Use Cases] 1. Configuration Data Storage 2. Store & Forward From / To Backend Systems 3. API Request - Response Log (Call Queue (Record) / Audit Log) 4. Device Queue (Push Notification) [Use Cases] 1. Push Configuration Changes 2. Push BUC instance changes done in the Enterprise systems 3. Asynchronous Response Delivery < [Channels] 1. Third Party (GCM, etc) 2. Direct Channel (Comet) 3. MDM Push Channel Newgen IP Implementation Spreedly.com Implementation Default Template Manager (XML) Enterprise DB System Polling
Solution Comparison FEATURES AND BENEFITS NEMP SOLUTIONS MADP SOLUTIONS POINT SOLUTIONS Works across multiple devices and platforms Yes Yes No Rich integration with device features Yes Yes Yes Lowers development costs Yes Yes No Speeds development and deployment Yes Yes No Supports dynamic IT demands Yes Yes No Comprehensive management and security Yes Yes No Supports offline operations Yes Yes No Reusable components Yes Yes No Use Case configurability Yes No No UI configurability Yes No No Advanced imaging Yes No No Extraction1 and real-time validation Yes No No Multiple input sources2 Yes No No Supports external devices3 Yes No No CORE DIFFERENTIATORS 1 Barcode, QR Code, Optical Character Recognition (OCR) 2 Manual, Extraction, Online Fetch, External devices 3 Biometric scanners, Card readers, Bluetooth printers
Stellar Imaging Performance Device Image Compression Grayscale Conversion Multipage document image creation Background Auto crop Orientation Auto correct Watermarking Photo Detection and Cropping Configurable Capture Settings Server Skew Removal Noise Reduction Perspective Correction Document Quality Analysis 18
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