eGovernment 2020 Vision Study, 16 Feb 2009

e-Gov 2020 VISION STUDY: Strategic Guidance for European Policy Ministerie van Binnenlandse Zaken, 16/02/09 Maarten Botterman Rathenau Institute

Scope of Work eService delivery within the context of a ‘ whole-of-government ’ approach Second generation eGovernment Source: UN, 2008, and many others First generation Second generation eGovernance Public value

eService delivery within the context of a ‘ whole-of-government ’ approach

Second generation eGovernment

Project approach Begin with understanding of the present through the literature review Look at the past through the case studies Scenarios based upon the present and past draw different possible images of the future Workshops look at the possible futures and offer recommendations for the present Followed up by on-line discussion on Web 2.0 platform over Summer

Begin with understanding of the present through the literature review

Look at the past through the case studies

Scenarios based upon the present and past draw different possible images of the future

Workshops look at the possible futures and offer recommendations for the present

Followed up by on-line discussion on Web 2.0 platform over Summer

Contextual dimensions Technological progress (rapid rise continues or flattening of the development curve) Given the global nature of ICT, this is mostly not under the control of European policymakers It is, however, a major factor in economic prosperity--technological progress will mean more growth, better environmental sustainability Constituent engagement (active or passive participation in eGovernance and design of eServices) Based upon ‘four-square model’ (access, skills, social norms, and personal utility explaining ability and motivation to use) We would love to control this through policy, but much is beyond our ability to influence You can lead a horse to water, but only sometimes will he drink

Technological progress (rapid rise continues or flattening of the development curve)

Given the global nature of ICT, this is mostly not under the control of European policymakers

It is, however, a major factor in economic prosperity--technological progress will mean more growth, better environmental sustainability

Constituent engagement (active or passive participation in eGovernance and design of eServices)

Based upon ‘four-square model’ (access, skills, social norms, and personal utility explaining ability and motivation to use)

We would love to control this through policy, but much is beyond our ability to influence

You can lead a horse to water, but only sometimes will he drink

Policy dimension Organisation of government (focus on centralised approaches and creating harmonisation vs. providing as much local autonomy as possible) Nation state might recede as regional interests come to dominate--sometimes across national boundaries

Organisation of government (focus on centralised approaches and creating harmonisation vs. providing as much local autonomy as possible)

Nation state might recede as regional interests come to dominate--sometimes across national boundaries

Power to the People

Citizens and firms are empowered Strong take-up of ICT tools and services ICT helps people to work and live free from geographical and socio-economic boundaries citizens are creators of content seamless connectivity Policies rely heavily on feedback loops peer review, polls, rankings provide input for all actors mutually beneficial relation between exchange of best practices and standardisation and interoperability in linked-up government

Strong take-up of ICT tools and services

ICT helps people to work and live free from geographical and socio-economic boundaries

citizens are creators of content

seamless connectivity

Policies rely heavily on feedback loops

peer review, polls, rankings provide input for all actors

mutually beneficial relation between exchange of best practices and standardisation and interoperability in linked-up government

The Nanny State

Benevolent Bureaucracy Generally citizens value the benefits the government has provided and do not worry much about inconvenience or loss of privacy Few people care enough to make an effort to change the state of affairs; active political participation is low

Generally citizens value the benefits the government has provided and do not worry much about inconvenience or loss of privacy

Few people care enough to make an effort to change the state of affairs; active political participation is low

Value for Citizens A vision of public governance in 2020 Maarten Botterman, GNKS Consult Rathenau Institute

Public Value value that is shared by all actors in society, up and beyond individual value optimising public value requires governments to maximise the benefits that can be obtained from sharing resources between all stakeholders in society Empowerment access to public information, services and other public resources for all actors that play a role in the constitution of society to function in society and take on their social responsibilities. and is supported and enabled by ICT Governance in 2020 is about:

Public Value

value that is shared by all actors in society, up and beyond individual value

optimising public value requires governments to maximise the benefits that can be obtained from sharing resources between all stakeholders in society

Empowerment

access to public information, services and other public resources

for all actors that play a role in the constitution of society to function in society and take on their social responsibilities.

Evolving policy goals of government Governance Search for good governance User as citizen and voter Dilemma: how to balance openness and transparency, and the interests of different stakeholders Effectiveness Search for quality service User as consumer Dilemma: governments cannot choose their ’customers’ Efficiency Search for savings User as tax-payer Dilemma: how to provide ’more for less’

Governance

Search for good governance

User as citizen and voter

Dilemma: how to balance openness and transparency, and the interests of different stakeholders

Effectiveness

Search for quality service

User as consumer

Dilemma: governments cannot choose their ’customers’

Efficiency

Search for savings

User as tax-payer

Dilemma: how to provide ’more for less’

What does this mean? characteristics of governance in 2020

Fully joined up, and networked organisations New organisation models and value chains to allow citizens, businesses and other organisations in, in governance Government will act as champion and coordinator of these networks Networks need to be transparent and targeted

New organisation models and value chains to allow citizens, businesses and other organisations in, in governance

Government will act as champion and coordinator of these networks

Networks need to be transparent and targeted

Responsiveness to user needs and wants: personalised services ICT tools enable the offer of personalised services More and more self-directed Multiple platforms, also accessible for people with challenges New mediation services and tools

ICT tools enable the offer of personalised services

More and more self-directed

Multiple platforms, also accessible for people with challenges

New mediation services and tools

More open, participative and democratic government support aggregation of expertise, voice, and visualisation of consequences of choice support subsidiarity and mobilising local resources stimulate innovation and welcome ideas use of mass cooperation tools

support aggregation of expertise, voice, and visualisation of consequences of choice

support subsidiarity and mobilising local resources

stimulate innovation and welcome ideas

use of mass cooperation tools

New forms of managing, evaluating and improving performance continuous measurement and analysis to keep tab on developments that potentially require policy action or government intervention explicit and open cost/benefit calculations active risk management, including a focus on privacy and data security quality assurance and continuous learning

continuous measurement and analysis to keep tab on developments that potentially require policy action or government intervention

explicit and open cost/benefit calculations

active risk management, including a focus on privacy and data security

quality assurance and continuous learning

In summary We need to ensure that ICT deployment will reach its full potential in optimising the way societies are governed and operate, by focusing at increases in both personal and public value, and empowering all players in society to contribute to that. Government cannot do that alone. All players in society need to take their responsibility to get the best results.

We need to ensure that ICT deployment will reach its full potential in optimising the way societies are governed and operate, by focusing at increases in both personal and public value, and empowering all players in society to contribute to that.

Government cannot do that alone. All players in society need to take their responsibility to get the best results.

What’s next ? Towards the Swedish Presidency Rathenau Institute

Objective To facilitate citizen and business mobility on the single market in accordance with Community policies and legislation by enabling the delivery of cross-border e-services to citizens and businesses enabling secure and efficient electronic cooperation between MS Priority Area I – eGovernment Supporting the single market DRAFT – FOR FURTHER DISCUSSION WITH THE MEMBER STATES AND THE COMMISSION

Objective

To facilitate citizen and business mobility on the single market in accordance with Community policies and legislation by

enabling the delivery of cross-border e-services to citizens and businesses

enabling secure and efficient electronic cooperation between MS

Objective To create a legitimate eUnion gaining high trust from its citizens and businesses by providing and enabling transparent government and electronic access to public information electronic tools for participation in public decision making processes electronic user focused services designed for all, making use of available electronic tools to engage citizens and businesses (eGov 2.0) new and innovative solutions to meet the needs of citizens and businesses Priority Area II – Empowering Citizens and Businesses DRAFT – FOR FURTHER DISCUSSION WITH THE MEMBER STATES AND THE COMMISSION

Objective

To create a legitimate eUnion gaining high trust from its citizens and businesses by providing and enabling

transparent government and electronic access to public information

electronic tools for participation in public decision making processes

electronic user focused services designed for all, making use of available electronic tools to engage citizens and businesses (eGov 2.0)

new and innovative solutions to meet the needs of citizens and businesses

Objective To reduce administrative costs for citizens and businesses, use tax payers money in the most efficient way, and reduce carbon footprint by delivering cross-border eServices for citizens and businesses as efficiently as possible making use of ICT for organizational change and quality and skills development greening government, making the best direct and indirect use of ICT to reduce the carbon footprint Priority Area III – Enabling Administrative Efficiency and Effectiveness DRAFT – FOR FURTHER DISCUSSION WITH THE MEMBER STATES AND THE COMMISSION

Objective

To reduce administrative costs for citizens and businesses, use tax payers money in the most efficient way, and reduce carbon footprint by

delivering cross-border eServices for citizens and businesses as efficiently as possible

making use of ICT for organizational change and quality and skills development

greening government, making the best direct and indirect use of ICT to reduce the carbon footprint

For more information [email_address] http://egov2020.ning.com/ Rathenau Institute