Published on February 18, 2009
Author: arnoutponsioen
Source: slideshare.net
e-Gov 2020 VISION STUDY: Strategic Guidance for European Policy Ministerie van Binnenlandse Zaken, 16/02/09 Maarten Botterman Rathenau Institute
Scope of Work eService delivery within the context of a ‘ whole-of-government ’ approach Second generation eGovernment Source: UN, 2008, and many others First generation Second generation eGovernance Public value
eService delivery within the context of a ‘ whole-of-government ’ approach
Second generation eGovernment
Project approach Begin with understanding of the present through the literature review Look at the past through the case studies Scenarios based upon the present and past draw different possible images of the future Workshops look at the possible futures and offer recommendations for the present Followed up by on-line discussion on Web 2.0 platform over Summer
Begin with understanding of the present through the literature review
Look at the past through the case studies
Scenarios based upon the present and past draw different possible images of the future
Workshops look at the possible futures and offer recommendations for the present
Followed up by on-line discussion on Web 2.0 platform over Summer
Contextual dimensions Technological progress (rapid rise continues or flattening of the development curve) Given the global nature of ICT, this is mostly not under the control of European policymakers It is, however, a major factor in economic prosperity--technological progress will mean more growth, better environmental sustainability Constituent engagement (active or passive participation in eGovernance and design of eServices) Based upon ‘four-square model’ (access, skills, social norms, and personal utility explaining ability and motivation to use) We would love to control this through policy, but much is beyond our ability to influence You can lead a horse to water, but only sometimes will he drink
Technological progress (rapid rise continues or flattening of the development curve)
Given the global nature of ICT, this is mostly not under the control of European policymakers
It is, however, a major factor in economic prosperity--technological progress will mean more growth, better environmental sustainability
Constituent engagement (active or passive participation in eGovernance and design of eServices)
Based upon ‘four-square model’ (access, skills, social norms, and personal utility explaining ability and motivation to use)
We would love to control this through policy, but much is beyond our ability to influence
You can lead a horse to water, but only sometimes will he drink
Policy dimension Organisation of government (focus on centralised approaches and creating harmonisation vs. providing as much local autonomy as possible) Nation state might recede as regional interests come to dominate--sometimes across national boundaries
Organisation of government (focus on centralised approaches and creating harmonisation vs. providing as much local autonomy as possible)
Nation state might recede as regional interests come to dominate--sometimes across national boundaries
Power to the People
Citizens and firms are empowered Strong take-up of ICT tools and services ICT helps people to work and live free from geographical and socio-economic boundaries citizens are creators of content seamless connectivity Policies rely heavily on feedback loops peer review, polls, rankings provide input for all actors mutually beneficial relation between exchange of best practices and standardisation and interoperability in linked-up government
Strong take-up of ICT tools and services
ICT helps people to work and live free from geographical and socio-economic boundaries
citizens are creators of content
seamless connectivity
Policies rely heavily on feedback loops
peer review, polls, rankings provide input for all actors
mutually beneficial relation between exchange of best practices and standardisation and interoperability in linked-up government
The Nanny State
Benevolent Bureaucracy Generally citizens value the benefits the government has provided and do not worry much about inconvenience or loss of privacy Few people care enough to make an effort to change the state of affairs; active political participation is low
Generally citizens value the benefits the government has provided and do not worry much about inconvenience or loss of privacy
Few people care enough to make an effort to change the state of affairs; active political participation is low
Value for Citizens A vision of public governance in 2020 Maarten Botterman, GNKS Consult Rathenau Institute
Public Value value that is shared by all actors in society, up and beyond individual value optimising public value requires governments to maximise the benefits that can be obtained from sharing resources between all stakeholders in society Empowerment access to public information, services and other public resources for all actors that play a role in the constitution of society to function in society and take on their social responsibilities. and is supported and enabled by ICT Governance in 2020 is about:
Public Value
value that is shared by all actors in society, up and beyond individual value
optimising public value requires governments to maximise the benefits that can be obtained from sharing resources between all stakeholders in society
Empowerment
access to public information, services and other public resources
for all actors that play a role in the constitution of society to function in society and take on their social responsibilities.
Evolving policy goals of government Governance Search for good governance User as citizen and voter Dilemma: how to balance openness and transparency, and the interests of different stakeholders Effectiveness Search for quality service User as consumer Dilemma: governments cannot choose their ’customers’ Efficiency Search for savings User as tax-payer Dilemma: how to provide ’more for less’
Governance
Search for good governance
User as citizen and voter
Dilemma: how to balance openness and transparency, and the interests of different stakeholders
Effectiveness
Search for quality service
User as consumer
Dilemma: governments cannot choose their ’customers’
Efficiency
Search for savings
User as tax-payer
Dilemma: how to provide ’more for less’
What does this mean? characteristics of governance in 2020
Fully joined up, and networked organisations New organisation models and value chains to allow citizens, businesses and other organisations in, in governance Government will act as champion and coordinator of these networks Networks need to be transparent and targeted
New organisation models and value chains to allow citizens, businesses and other organisations in, in governance
Government will act as champion and coordinator of these networks
Networks need to be transparent and targeted
Responsiveness to user needs and wants: personalised services ICT tools enable the offer of personalised services More and more self-directed Multiple platforms, also accessible for people with challenges New mediation services and tools
ICT tools enable the offer of personalised services
More and more self-directed
Multiple platforms, also accessible for people with challenges
New mediation services and tools
More open, participative and democratic government support aggregation of expertise, voice, and visualisation of consequences of choice support subsidiarity and mobilising local resources stimulate innovation and welcome ideas use of mass cooperation tools
support aggregation of expertise, voice, and visualisation of consequences of choice
support subsidiarity and mobilising local resources
stimulate innovation and welcome ideas
use of mass cooperation tools
New forms of managing, evaluating and improving performance continuous measurement and analysis to keep tab on developments that potentially require policy action or government intervention explicit and open cost/benefit calculations active risk management, including a focus on privacy and data security quality assurance and continuous learning
continuous measurement and analysis to keep tab on developments that potentially require policy action or government intervention
explicit and open cost/benefit calculations
active risk management, including a focus on privacy and data security
quality assurance and continuous learning
In summary We need to ensure that ICT deployment will reach its full potential in optimising the way societies are governed and operate, by focusing at increases in both personal and public value, and empowering all players in society to contribute to that. Government cannot do that alone. All players in society need to take their responsibility to get the best results.
We need to ensure that ICT deployment will reach its full potential in optimising the way societies are governed and operate, by focusing at increases in both personal and public value, and empowering all players in society to contribute to that.
Government cannot do that alone. All players in society need to take their responsibility to get the best results.
What’s next ? Towards the Swedish Presidency Rathenau Institute
Objective To facilitate citizen and business mobility on the single market in accordance with Community policies and legislation by enabling the delivery of cross-border e-services to citizens and businesses enabling secure and efficient electronic cooperation between MS Priority Area I – eGovernment Supporting the single market DRAFT – FOR FURTHER DISCUSSION WITH THE MEMBER STATES AND THE COMMISSION
Objective
To facilitate citizen and business mobility on the single market in accordance with Community policies and legislation by
enabling the delivery of cross-border e-services to citizens and businesses
enabling secure and efficient electronic cooperation between MS
Objective To create a legitimate eUnion gaining high trust from its citizens and businesses by providing and enabling transparent government and electronic access to public information electronic tools for participation in public decision making processes electronic user focused services designed for all, making use of available electronic tools to engage citizens and businesses (eGov 2.0) new and innovative solutions to meet the needs of citizens and businesses Priority Area II – Empowering Citizens and Businesses DRAFT – FOR FURTHER DISCUSSION WITH THE MEMBER STATES AND THE COMMISSION
Objective
To create a legitimate eUnion gaining high trust from its citizens and businesses by providing and enabling
transparent government and electronic access to public information
electronic tools for participation in public decision making processes
electronic user focused services designed for all, making use of available electronic tools to engage citizens and businesses (eGov 2.0)
new and innovative solutions to meet the needs of citizens and businesses
Objective To reduce administrative costs for citizens and businesses, use tax payers money in the most efficient way, and reduce carbon footprint by delivering cross-border eServices for citizens and businesses as efficiently as possible making use of ICT for organizational change and quality and skills development greening government, making the best direct and indirect use of ICT to reduce the carbon footprint Priority Area III – Enabling Administrative Efficiency and Effectiveness DRAFT – FOR FURTHER DISCUSSION WITH THE MEMBER STATES AND THE COMMISSION
Objective
To reduce administrative costs for citizens and businesses, use tax payers money in the most efficient way, and reduce carbon footprint by
delivering cross-border eServices for citizens and businesses as efficiently as possible
making use of ICT for organizational change and quality and skills development
greening government, making the best direct and indirect use of ICT to reduce the carbon footprint
For more information [email_address] http://egov2020.ning.com/ Rathenau Institute
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