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Effective Communication Skills By Bhag Chand Jat

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Information about Effective Communication Skills By Bhag Chand Jat
Business & Mgmt

Published on January 29, 2009

Author: bhagchand

Source: slideshare.net

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- A structured meeting between you and an employer Interviewing is a skill- like riding your bike PRACTICE makes PERFECT

- A structured meeting between you and an employer

Interviewing is a skill- like riding your bike

PRACTICE makes PERFECT

Employers are attempting to determine if you are an appropriate fit for the job and their culture You decide if the environment is right for you.

Employers are attempting to determine if you are an appropriate fit for the job and their culture

You decide if the environment is right for you.

Phone: used as an initial screen of candidates or to narrow the pool of applicants One-on-One: most common interview style and incorporates you with the potential employer Panel or Group: allows many individuals to interview you at once Meal: used to see how you interact or function in a social setting Second or On-site Interview: this allows one to get a tour of the facility, meet the staff, and additional questioning from different employees and/or administration

Phone: used as an initial screen of candidates or to narrow the pool of applicants

One-on-One: most common interview style and incorporates you with the potential employer

Panel or Group: allows many individuals to interview you at once

Meal: used to see how you interact or function in a social setting

Second or On-site Interview: this allows one to get a tour of the facility, meet the staff, and additional questioning from different employees and/or administration

Be sure to allow yourself plenty of time to arrive at your destination (you may want to conduct a dry run prior to your interview day) Try to arrive 10-15 minutes early at the site to allow you to park, walk to the interview, use the restroom, or just gather yourself

Be sure to allow yourself plenty of time to arrive at your destination (you may want to conduct a dry run prior to your interview day)

Try to arrive 10-15 minutes early at the site to allow you to park, walk to the interview, use the restroom, or just gather yourself

Greeting & Introduction Only 1 chance to make a good 1 st impression Dress appropriately Smile Maintain eye contact Firm handshake Be confident

Only 1 chance to make a good 1 st impression

Dress appropriately

Smile

Maintain eye contact

Firm handshake

Be confident

Body Language: What signals are you sending? Positive Signals Leaning forward = interest Smiling = friendly Nodding = attentive and alert Eye contact = curious and focused Negative Signals Crossed arms = defensive Fidgeting hands or tapping feet = nervous or bored Lack of eye contact = untrustworthy Leaning back= discomfort

Positive Signals

Leaning forward = interest

Smiling = friendly

Nodding = attentive and alert

Eye contact = curious and focused

Negative Signals

Crossed arms = defensive

Fidgeting hands or tapping feet = nervous or bored

Lack of eye contact = untrustworthy

Leaning back= discomfort

Types of Interview Questions Standard or traditional - targeting your education, work experiences, and career goals Sample Questions Tell me about yourself? What is your greatest strength? Weakness? Why did you choose to interview with us? What did you like most about your last job? Least? What are your short and long term career goals?

Standard or traditional -

targeting your education, work experiences, and career goals

Sample Questions

Tell me about yourself?

What is your greatest strength? Weakness?

Why did you choose to interview with us?

What did you like most about your last job? Least?

What are your short and long term career goals?

Types of Interview Questions Behavioral Questions -These focus on your actions and/or behaviors in a previous setting. Past behavior provides clues to future behavior Sample Questions Describe a time you had to make a difficult decision? Tell me about a time you worked under a deadline? What do you do when a team member is not pulling his/her weight? Think about a time you made a mistake. What did you learn from it?

Behavioral Questions

-These focus on your actions and/or behaviors in a previous setting.

Past behavior provides clues to future behavior

Sample Questions

Describe a time you had to make a difficult decision?

Tell me about a time you worked under a deadline?

What do you do when a team member is not pulling his/her weight?

Think about a time you made a mistake. What did you learn from it?

Types of Interview Questions Inappropriate or unethical questions - Questions which probe into your private life or personal background - Questions about your ethnicity, religion, sexual orientation, disabilities, marital status Sample Questions How old are you? Do you have children? Do you have a disability? What religion do you practice?

Inappropriate or unethical questions

- Questions which probe into your private life or personal background

- Questions about your ethnicity, religion, sexual orientation, disabilities, marital status

Sample Questions

How old are you?

Do you have children?

Do you have a disability?

What religion do you practice?

Types of Interview Questions Questions asked by the interviewee To determine if you are an appropriate fit for the company and position, prepare a list of questions for the interviewer Sample Questions What type of assignments can I expect within the first year? What do you like most about this company? What is the biggest challenge facing this department right now? What skills are you looking for in this position? What is the next course of action?

Questions asked by the interviewee

To determine if you are an appropriate fit for the company and position, prepare a list of questions for the interviewer

Sample Questions

What type of assignments can I expect within the first year?

What do you like most about this company?

What is the biggest challenge facing this department right now?

What skills are you looking for in this position?

What is the next course of action?

General Interview Strategies -Be prepared to talk about yourself and your experiences -Master the art of storytelling -Provide specific and concrete examples of your results/accomplishments -Remain positive, enthusiastic, poised, and confident throughout the interview process

-Be prepared to talk about yourself and your experiences

-Master the art of storytelling

-Provide specific and concrete examples of your results/accomplishments

-Remain positive, enthusiastic, poised, and confident throughout the interview process

General Interview Strategies Remember an interview is a formal conversation--avoid filler words like “Um”, “Ah”, & “You know” Avoid indecisive phrases like: “I think,” “I guess,” “probably,” or “pretty good” Think before speaking Avoid long verbose answers--limit your response to 1-2 minutes If you do not hear or understand a question, ask them to repeat or clarify it for you

Remember an interview is a formal conversation--avoid filler words like “Um”, “Ah”, & “You know”

Avoid indecisive phrases like: “I think,” “I guess,” “probably,” or “pretty good”

Think before speaking

Avoid long verbose answers--limit your response to 1-2 minutes

If you do not hear or understand a question, ask them to repeat or clarify it for you

General Interview Strategies Remain calm, relaxed, and be yourself Try to focus on the message you are trying to convey--NOT how well you are doing!

Remain calm, relaxed, and be yourself

Try to focus on the message you are trying to convey--NOT how well you are doing!

Dressing for Success-Men Blazer Polished shoes Solid white shirt Conservative tie Neatly groomed hair, beard, and mustache Avoid strong colognes, earrings, and body piercing

Blazer

Polished shoes

Solid white shirt

Conservative tie

Neatly groomed hair, beard, and mustache

Avoid strong colognes, earrings, and body piercing

Dressing for Success-Women Sari or Salwar Kamiz Pant or skirt suit Pumps with small to medium heels Light makeup, perfume, and jewelry Wear neutral color hosiery

Sari or Salwar Kamiz

Pant or skirt suit

Pumps with small to medium heels

Light makeup, perfume, and jewelry

Wear neutral color hosiery

FOLLOW-UP Ask good questions Thank the interviewer Request a business card Inquire about next steps in the process

Ask good questions

Thank the interviewer

Request a business card

Inquire about next steps in the process

FOLLOW-UP CONT Send a thank you note within 24 hours Letter may be handwritten or typed; e-mail is also acceptable

Send a thank you note within 24 hours

Letter may be handwritten or typed; e-mail is also acceptable

Final Thoughts Remember that only 15% of the success of an interview is out of your control Take some time to reflect - Overall, how well did I do? - What went well? - What steps can I take next time to improve?

Remember that only 15% of the success of an interview is out of your control

Take some time to reflect

- Overall, how well did I do?

- What went well?

- What steps can I take next time to

improve?

Suggestions Conduct a test run the day before the interview Practice! Practice! Practice! • Obtain a list of practice interview questions and jot down short answers • Stand in front of a mirror and rehearse your answers • Schedule an appointment for a mock interview with Career Services Get a good night’s sleep-be well rested and alert for the interview Be relaxed and be yourself!

Conduct a test run the day before the interview

Practice! Practice! Practice!

• Obtain a list of practice interview questions and jot down short answers

• Stand in front of a mirror and rehearse your answers

• Schedule an appointment for a mock interview with Career Services

Get a good night’s sleep-be well rested and alert for the interview

Be relaxed and be yourself!

Thanking you & All the best !

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