Published on December 31, 2013
Effective Communication mnRAJU
Activity 2 Know each other (name, profession, interests, likes, ambition) mnRAJU
What do you expect to learn? What is communication? Why effective communication? Tips for effective communication Effectively communicate via email 3 Use social media to communicate mnRAJU
What is Communication? 4 (Group Discussion) 1. 2. 3. 4. 5. 6. 7. Is it one-sided or two-way? Is it intentional or unintentional? Does it use conventional or unconventional signals? Does it use linguistic or non-linguistic forms? Is it through spoken, written or other modes? What does it require? When is it complete? mnRAJU
What is Communication? 5 the intentional or unintentional exchange of thoughts, messages, or information between two or more living beings through conventional or unconventional signals, linguistic or non-linguistic forms, and through spoken or other modes. requires a sender, a message, and a recipient. is complete once the receiver understands the sender's message. mnRAJU
Activity 6 Why communication fails? (pass a message from one to one) mnRAJU
Why Effective Communication? To share information, to convince To understand people better To strengthen relationships To succeed in career & life To resolve difference, to build trust 7 To create caring environments mnRAJU
Crucial Skill 8 Communication mnRAJU
Means of Communication Body Language Speaking Audio Visual Signals 9 Writing mnRAJU
10 Styles of Communication Self Assessment Become aware of your style and preferences Are you aggressive, passive or assertive? Are you a driver, socializer, relater or thinker? mnRAJU
Know this! 11 People are made up of all four styles The world is incredibly diverse – be flexible Mixing different styles strengthens effectiveness Have mutual respect and trust Be willing to adapt to situations Ideas don‟t change - how we present them changes mnRAJU
Skill -1 12 Listen & Observe Show interest Focus fully on the speaker Make the speaker feel heard & understood Avoid interrupting mnRAJU
Effective Communication 13 Starts with Listening Talking 30% Reading 16% Listening 45% Writing 9% mnRAJU
Activity 14 Form pairs Role plays Good listening Poor listening mnRAJU
Active Listening Actively absorbing information Showing that you are interested Providing feedback Asking questions 15 Using the right body language mnRAJU
Skill -2 16 Show Body Language Facial expression, body movement, gesture, eye contact, posture, tone of your voice Match Be relaxed Nod to support, appreciate, accept Open No with what you say posture, no hand clasping, arm fidgeting nervous ticks mnRAJU
Activity 17 Stand tall Stand Stand on heels, stretch arm above on one leg, form a „v‟ with hands mnRAJU
Non Verbal Communication Hearing 18 Smelling Seeing Tasting Touching mnRAJU
Skill -3 19 Be Attentive Speak straight / don‟t be vague Avoid long drawn out stories Clarify when necessary Practise active listening Learn to say “NO” mnRAJU
Learn to APPRECIATE Praise liberally Criticize sparingly Avoid criticizing, judging Don‟t make people feel bad Show common sense 20 Be courteous mnRAJU
Think Positive Focus on things you are good at Be grateful for your blessings Be optimistic 21 Don‟t let your brain become a dumpyard mnRAJU
Skill -4 22 Nine Cs • Be Correct • Be Concrete • Be Complete • Be Coherent • Be Concise • Be Credible • Be Clear • Be Creative • Be Courteous mnRAJU
Skill -5 23 Practice, practice, practice mnRAJU
Bad e-mail 24 Bad Language/tone/courtesy Poor spelling/grammar/punctuation Unwelcome sarcasm/humor ALL CAPS Small, unreadable font, color Distracting design mnRAJU
e-mail Guidelines 25 1. Use Reply to All, CC & BCC carefully Only if everybody knows everybody 2. Precise subject line What is your mail about? Like a book title 3. Neat formatting 4. Avoid abbreviations 5. Mention your name mnRAJU
e-mail Guidelines 26 7. Clear and concise 8. Proper spelling & grammar 9. Courtesy and tone 10. Be timely 11. Consider cultural differences mnRAJU
Social Media 1. Are you active on social media? 2. Which is your favorite medium? Why? 3. How frequently do you use social media? 4. 27 Why do you use social media? (to share information, ideas, news, events and media online; to connect with people anywhere and anytime) mnRAJU
What you have learned? What is communication? Why effective communication? Tips for effective communication Effectively communicate via email 28 Use social media to communicate mnRAJU
Thank You 29 This slideshow is available at www.authorstream.com/tag/lionnagaraju www.slideshare.net/lionnagaraju Send your comments to email@example.com mnRAJU
So in order to have an effective communication across world it is desirable to have a knowledge of cultural variables effecting communication.
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