Economins Bpo

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Information about Economins Bpo

Published on September 12, 2008

Author: bhansalijayanti

Source: slideshare.net

Description

BPO and its effect on the india economy

Business Process Outsourcing

BPO Business process outsourcing (BPO) is an organization entering into a contract with another organization to operate & manage one or more of its Business Processes. BPO’s are divided into 2 categories: Back Office Outsourcing Front Office Outsourcing

Business process outsourcing (BPO) is an organization entering into a contract with another organization to operate & manage one or more of its Business Processes.

BPO’s are divided into 2 categories:

Back Office Outsourcing

Front Office Outsourcing

Industry size Revenue Percentage of shares Percentage of offshore shares

Revenue

Percentage of

shares

Percentage of

offshore shares

BPO increasing the flexibility of organizations. Fee-for-service Focus on its core competence Increasing the speed of Business Processes Finally, achieves the organizational life cycle

Fee-for-service

Focus on its core competence

Increasing the speed of Business Processes

Finally, achieves the organizational life cycle

Challenges Although the above-mentioned arguments favor the view that BPO increases the flexibility of organizations, management needs to be careful with the implementation of it. Some tends to change their attitudes, personalities and character on how the way they talk to other clients. Although BPO has many potential advantages there are a few stumbling blocks, which could counter these advantages.

Although the above-mentioned arguments favor the view that BPO increases the flexibility of organizations, management needs to be careful with the implementation of it.

Some tends to change their attitudes, personalities and character on how the way they talk to other clients. Although BPO has many potential advantages there are a few stumbling blocks, which could counter these advantages.

Among problems, which arise in practice are: A failure to meet service levels, unclear contractual issues, changing requirements and unforeseen charges. When BPO does not work out as planned the company might well experience the way in which BPO makes a company very dependent on a vendor and therefore very inflexible. Consequently, these challenges need to be considered before a company decides to engage in business process outsourcing.

Among problems, which arise in practice are:

A failure to meet service levels, unclear contractual issues, changing requirements and unforeseen charges. When BPO does not work out as planned the company might well experience the way in which BPO makes a company very dependent on a vendor and therefore very inflexible.

Consequently, these challenges need to be considered before a company decides to engage in business process outsourcing.

Threats A major drawback involved, in Business Process Outsourcing are the risks. Outsourcing of an Information System, Risks and threats of outsourcing must therefore be managed, to achieve any benefits. In order to manage outsourcing in a structured way, maximizing positive outcome, and minimizing risks and avoiding any threats

A major drawback involved, in Business Process Outsourcing are the risks. Outsourcing of an Information System,

Risks and threats of outsourcing must therefore be managed, to achieve any benefits. In order to manage outsourcing in a structured way, maximizing positive outcome, and minimizing risks and avoiding any threats

Different Types of Services Being Offered By BPO's:

Contd…. Customer Support Services Technical Support Services Telemarketing Services Employee IT Help-desk Services Insurance Processing

Customer Support Services

Technical Support Services

Telemarketing Services

Employee IT Help-desk Services

Insurance Processing

Contd…. Data Entry Services / Data Processing Services Data Conversion Services Book Keeping and Accounting Services Form Processing Services: Internet / Online / Web Research:

Data Entry Services / Data Processing Services

Data Conversion Services

Book Keeping and Accounting Services

Form Processing Services:

Internet / Online / Web Research:

Challenges for a HR Professional in BPO Brand equity Standard pre-job training Benchmarks Customer Lack of focused training and certifications

Brand equity

Standard pre-job training

Benchmarks

Customer

Lack of focused training and certifications

Employee Benefits Provided by BPO Companies Provident Fund Gratuity Group Medical Insurance Scheme Personal Accident Insurance Scheme Subsidized Food & Transportation

Provident Fund

Gratuity

Group Medical Insurance Scheme

Personal Accident Insurance Scheme

Subsidized Food & Transportation

Recreation Cafeteria ATM Facilities Loans Educational Benefits Performance based Incentives Cell Phones & Laptops Personal Health Care Company Accommodation Flex Time Contd….

Recreation Cafeteria ATM Facilities

Loans

Educational Benefits

Performance based Incentives

Cell Phones & Laptops

Personal Health Care

Company Accommodation

Flex Time

Contd…. Regular Get together and other cultural programs Wedding Day Gift Employee Referral Scheme Paid Days Off Maternity Leave Flexible Salary Benefits

Regular Get together and other cultural programs

Wedding Day Gift

Employee Referral Scheme

Paid Days Off

Maternity Leave

Flexible Salary Benefits

Why people prefer to join BPO's?

Find nothing better to do. Education level doesn't matter Good work environment Good Benefits Flexibility of time Attractive life style Transport facility Did not get a better job.

Find nothing better to do.

Education level doesn't matter

Good work environment

Good Benefits

Flexibility of time

Attractive life style

Transport facility

Did not get a better job.

Why people leave BPO's? No growth opportunity/lack of promotion. For higher Salary. Misguidance by the company. For Higher education. Policies and procedures are not conducive. No personal life. Physical strains. Uneasy relationship with peers or managers

No growth opportunity/lack of promotion.

For higher Salary.

Misguidance by the company.

For Higher education.

Policies and procedures are not conducive.

No personal life.

Physical strains.

Uneasy relationship with peers or managers

Top 15 BPO companies in India WNS Group Wipro Spectramind Daksh e-Services Convergys HCL Technologies Zenta Technologies ICICI Onesource Mphasis BPO Services EXL Services Tracmail Group GTL Ltd. vCustomer Hinduja TMT ltd. 24/7 Customer Sutherland Technologies

WNS Group

Wipro Spectramind

Daksh e-Services

Convergys

HCL Technologies

Zenta Technologies

ICICI Onesource

Mphasis BPO Services

EXL Services

Tracmail Group

GTL Ltd.

vCustomer

Hinduja TMT ltd.

24/7 Customer

Sutherland

Technologies

The Top Rankers

Outsourcing BPO - The Benefits This is the crux of the pro-outsourcing argument. Outsourcing BPO Services to India offers benefits not only in terms of cost reduction, but also in terms of increased productivity and quality. Companies along with their customers benefit since they can access some of the best talent and expertise in the industry at lower rates.

This is the crux of the pro-outsourcing argument. Outsourcing BPO Services to India offers benefits not only in terms of cost reduction, but also in terms of increased productivity and quality. Companies along with their customers benefit since they can access some of the best talent and expertise in the industry at lower rates.

Outsourcing BPO to India - The Cost Savings Outsourcing BPO to India - Creates Jobs Outsourcing BPO to India - The Value Addition Outsourcing BPO to India - The Long Term Benefits Some Other Facts

Outsourcing BPO to India - The Cost Savings

Outsourcing BPO to India - Creates Jobs

Outsourcing BPO to India - The Value Addition

Outsourcing BPO to India - The Long Term Benefits

Outsourcing BPO Services to Outsource to India

BPO Role in India’s Economic Growth 1.2% to 5.4%. 1997-98: US$ 4.8 billion 2006-07: US$ 47.8 billion Current rate of growth is 28% Employment to be generated -1.6 million

1.2% to 5.4%.

1997-98: US$ 4.8 billion

2006-07: US$ 47.8 billion

Current rate of growth is 28%

Employment to be generated -1.6 million

 

The driving forces for the increase in foreign investments BPO’s in India are: Emphasis on quality services Skilled sets and workers Cost effectiveness Quality products English speaking manpower

Emphasis on quality services

Skilled sets and workers

Cost effectiveness

Quality products

English speaking manpower

Growth of BPO’s over Years

Newspaper Articles

 

 

 

 

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