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eBDSinGMS

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Information about eBDSinGMS
Travel-Nature

Published on March 27, 2008

Author: Yuan

Source: authorstream.com

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Slide1:  Lichelle Carlos , GMSARN Asian Institute of Technology 8 March 2005 for SMEs in the Greater Mekong Subregion (GMS) Preliminary Findings of a Desk Study INTRODUCTION:  INTRODUCTION DESK STUDY PROGRESS Started on February 2005 Expected output: Report plus 6 country cases Most data collected, need to update country data CONTENTS OF PRESENTATION SMEs and e-business in the GMS: A comparative overview e-Business development services (e-BDS) in developing countries Building eBDS: Suggested strategies for enterprise support agencies 1 SMEs and e-BUSINESS :  1 SMEs and e-BUSINESS Country Year Total No. SME Distribution (%) Cambodia 2001 40,000 98.83 (industry sector) Lao PDR 1999 22,131 99.40 Myanmar 1999 55,070 95.14 Thailand 2004 1,995,929 99.47 Viet Nam 2002 80,000 96+ Yunnan 2001 66,543 99.79 Small Microenterprises Medium Large Enterprise Distribution in the GMS: A Comparative Overview SME Distribution in GMS ? e-Readiness rankings of GMS countries:  e-Readiness rankings of GMS countries Country Total Thailand China Viet Nam Myanmar Lao PDR Cambodia WEF: Environment, Readiness and Usage of individuals, governments, and businesses EIU: Infrastructure, Usage, e-Services, Environment (socio-cultural, legal, policy, business) GMS Criteria: Infrastructure Government Education & training Private sector WEF 2003 102 38 51 68 26 2 EIU 2004 64 43 52 60 33 7 UNESCAP 2003 5 1 (4.25) - 2 (3.76) 3 (1.95) 4 (1.69) 5 (1.43) Malaysia Singapore e-Readiness in 2003 ICT infrastructure and penetration:  e-Readiness in 2003 ICT infrastructure and penetration Telecommunication No. PCs per 100 people No. Internet users per 100 people Source: ITU 2004 ICT use in business:  ICT use in business Thailand (2003) 11% of all businesses have PCs. 1.2% have websites. Numbers double in Bangkok. Asia Foundation SME 2001 survey: > Half of companies surveyed had websites, particularly tourism sector; > 40% of these had online ordering > 13% were members of e-portals Viet Nam (2003) Of 70,000 SMEs, ~7% use IT in business or connect to Internet. 3% have websites. Yunnan (2001) 8.5% of businesses used e-commerce. Yunnan's websites accounted for 0.7% of all websites in the country. Small survey of ICT use among SMEs in Cambodia and Viet Nam (Sinha 2004) Common: word processing e-mail Internet research Somewhat common: website ownership participation in e-marketplaces Not common: specialized software for business  Barriers to e-business development among SMEs in the GMS:  Barriers to e-business development among SMEs in the GMS ENVIRONMENT Lack of regulatory framework Security issues INFRASTRUCTURE Limited telecommunication lines High costs, slow connections Security issues CULTURE Use of credit Language and netiquette skills Shopping habits Trust/security External MANAGEMENT and SKILLS Other management priorities Lack of skills on ICT use Internal 2 A Briefing on e-BUSINESS DEVELOPMENT SERVICES:  2 A Briefing on e-BUSINESS DEVELOPMENT SERVICES (eBDS) in developing countries Business development services (BDS) refers to a wide range of services used by entrepreneurs to help them operate efficiently and grow their businesses. e-Business development services (eBDS) refers to a special class of BDS used by entrepreneurs to help them use ICTs for operating and growing their businesses. [ICT-based / Internet-enabled /Web-based services] e-Business refers to the use of computers and networks (ICTs) to do business or improve business processes. Hierarchy of eBDS:  Hierarchy of eBDS ICT services/ eBDS Miehlbradt, 1999 Basic telecommunications Supporting services High-end telecommunications Information services Other value-added services SME types based on ICT use Heeks 2001 Non-ICT user Non-IT user Non-networked ICT user Networked/Intensive ICT user Hierarchy of e-BDS benefits:  Hierarchy of e-BDS benefits Adapted from Miehlbradt, 1999 Hierarchy of eBDS benefits:  Hierarchy of eBDS benefits Sector: ICT sector; ICT consumers: Sectors with information-intensive activities and products or sectors with products and services that can be delivered electronically Printing, publishing, travel, tourism, export-oriented businesses; finance, business and technical service sectors, businesses with digitized products or services – music, CDs, books – with supply chain compliance requirements, and with e-commerce customers ICT-ready businesses: e.g. individual businesses that recognize own need for growth; businesses that have grown to a point where basic management skills have been met; ICT users Types of sectors/businesses most likely to benefit from higher-end e-BDS eBDS examples & demand areas:  eBDS examples & demand areas Business information services ICT manuals, toolkits and basic training E-consulting E-learning E-marketplaces/E-commerce Knowledge management Business networks on the Internet e-Business solutions development & support More e-BDS for intensive ICT users Adapted from Bauer 2001 eBDS examples & demand areas eBDS examples & demand areas:  eBDS examples & demand areas Basic and high-end telecommunications High to intermediate demand Business information services High to intermediate demand ICT manuals, toolkits, training High to intermediate demand E-marketplaces/E-commerce Intermediate to low demand e-BDS demand areas for SMEs (more developed e-BDS areas) eBDS examples & demand areas Slide14:  Cambodia Awareness and Usage of BDS by the Private Sector of Cambodia (commissioned by ILO) Viet Nam Business Development Services in Viet Nam (GTZ and Swisscontact SME Promotion Program) Research on Market for Internet-based Information Services for Private SMEs (GTZ-VCA), background market research for SMENet.com.vn Thailand Information and Service Needs of Small and Medium Industries (GTZ Thailand), sector-specific: automotive and electronics, background research for the development of a Joint Information Centre Some studies on eBDS use and markets in the GMS Slide15:  Models/Examples of eBDS delivery in Asia and the GMS Example 1 Sri Lanka EIP INFO-DESK Gaertner et al., 2003 Slide16:  Models/Examples of eBDS delivery in Asia and the GMS Example 1: Sri Lanka Info Desk Gaertner et al., 2003 Features: Stand-alone, ICT-based, fee-for-services business information, initiated by donor (GTZ) in collaboration with government and private sector (Chambers of Commerce) Set-up: 10 government, banks and other agencies supply information, which is further centralized and processed by the info-desk; Each info-desk caters to 4 sectors (e.g. garment, toy, herbal and rubber products for Colombo info-desk); 16 sectors were initially served. Types of info purchased by small enterprises: General biz info (42%), business contacts (25%), potential and trends or market opportunities (22%), sector statistics (11%), business mapping Delivery modes: E-mail (34%), phone (23%), mail (22%), visits (17%) and fax (4%) Slide17:  Models/Examples of eBDS delivery in Asia and the GMS Example 2 SME Cambodia BUSINESS CENTRE Slide18:  Features: Range of BDS developed by NGO with support from various donors Set up: eBDS is only one component in a whole range of BDS (market eval, research, facilitation of business associations formations, product technology improvement, etc.); Different sectors, usually in the provinces, are targeted, interventions are sector-specific. Sample eBDS: Development of database on market information rice paddy production in support of rice millers; Business Development Service and Socio-economic Information Centres are being put up in Battambang, Kandal, Kampong Chnang, Prey Veng and Pursat; Business centres provide access to the Internet. Models/Examples of eBDS delivery in Asia and the GMS Example 2: SME Cambodia Business Centres (SMEcambodia.com) Slide19:  Models/Examples of eBDS delivery in Asia and the GMS Example 3 Viet Nam EXIM-PRO.COM e-MARKETPLACE Slide20:  Target: SME importers and exporters Features: Web-based export-import promotion initiative, especially for SMEs; provides information on business opportunities, offers to sell, company directories, trade news and issues, among others. Free membership allows further access to export-import services information; paid-for membership allows further access to information on commodities and prices, all tradelead info, legal update, Q&A, and allows posting offers to sell, promotion of company and products in Eximpro; Project initiated by donor (GTZ) in collaboration with government and private sector; provides information in English and Vietnamese languages. Models/Examples of eBDS delivery in Asia and the GMS Example 3: Viet Nam EXIM Pro E-Marketplace Exim-Pro.com Slide21:  Models/Examples of eBDS delivery in Asia and the GMS Example 4 Thailand THAITAMBON.COM e-COMMERCE Slide22:  Target: mainly domestic and foreign Thai-Product Buyers, consumers, general public Features: Website of local products, especially those locally produced by tambons (sub-district) and SMEs, includes product rating, sub-district information, location maps, occupation group information, trade fair information, as well as government OTOP programme background; provides directories searchable by company, province, and product; allows ordering, secure online payment for some products; Main page is available in 9 languages (Thai, English, Spanish, French, Chinese, German, Italian, Japanese, Korean) Set-up: Non-profit making, supported by the government; e-commerce facilities are set up by third-party providers, whose services are paid for by the companies who sign up for the services. Models/Examples of eBDS delivery in Asia and the GMS Example 4: Thailand ThaiTambon.com 3 BUILDING e-BDS: Suggested strategies for enterprise support agencies :  3 BUILDING e-BDS: Suggested strategies for enterprise support agencies Build the demand Build the supply Build the delivery framework Consider key issues Slide24:  Building eBDS: 1 Build the Demand Assess and build the awareness of SMEs on e-business. - seminars e.g. awareness of e-business benefits, determining enterprise readiness for e-business, etc. - information campaign and promotion through business associations Assess the current use of SMEs on traditional BDS and eBDS. Assess the SME needs and demands for specific eBDS based on customer (SMEs) benefits. Prioritize the demands and the appropriate eBDS interventions. Assess SMEs’ willingness and capacity to pay for e-BDS. Slide25:  Building eBDS: 1 Build the Demand (cont) Prioritize sectors and businesses with the greatest need and benefit for e-BDS based on a set of criteria that will consider among other factors: national and subregional priority sectors e.g. contribution to economy, employment, bridging the urban-rural divide, sectors where e-business development is critical, a matter of survival, state of growth of a particular business (readiness for e-business) Identify potential sectors where subregional cooperation on e-business development is most beneficial to SMEs. Determine categories of e-BDS that would benefit such sectors. Determine the support agency’s potential role in delivering e-BDS in a subregional setting. Slide26:  Building eBDS: 2 Build the Supply Survey the current services offered by enterprise support agencies in the country and identify the most appropriate agencies and their roles in the delivery of e-BDS to targeted SMEs. Assess own agency’s capacity (skills, infrastructure, etc.) to develop and deliver e-BDS for SMEs. Identify strengths and limitations as well as ways to fill the gaps. Recommend how donor agencies can help build the capacity of enterprise support agencies in developing e-BDS for SMEs: - Basic awareness and training on development strategies - Training on building and marketing e-BDS products to specific sectors Slide27:  Building eBDS: 3 Build the Delivery Framework Identify e-BDS models that can be adopted into the national or agency context. Identify the limitations of the models. Determine the appropriate modalities for delivering e-BDS: - Will the enterprise support agency cater to specific sectors or to SMEs in general? - Will the agency provide e-BDS directly or act as a broker/mediator only? - Will e-BDS be offered exclusively or along with a range of other BDS? - What kinds/categories of e-BDS will be offered (broad or dedicated line of service)? - What is the needs-based content of the information and services to be offered? - Who will actually supply and develop value-added information and services? Who are the appropriate partners? - Which ICTs are most appropriate for delivering the services? What is the extent to which low-end (e.g. radio, TV) and high-end (e.g. CDs, Internet) technologies will be used to deliver information and services? Slide28:  Building eBDS: 4 Consider key issues Sustainability Quality of the information and services Use of services Promotion to SMEs Local/provincial content and language Maximum reach and impact Added obstacles for rural areas and women Measurement of impact Slide29:  Thank you

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