e Service Prototype

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Information about e Service Prototype
Design

Published on October 12, 2008

Author: ypigneur

Source: slideshare.net

e-se rvice pro totyping ac ourse prepared r by yves pigneu spired presentation in lds by Garr Reyno

e-business se rvice design scenario & storytelling ta sk analysis ! prototyping ervice qualit y & usability s busi ness process ation bluepr int & visualiz service pr oductivity servic e compliance bu siness model value cha in & network l innovation service & b usiness mode

the desig ner’s toolk it ...

pro totyping ...

prototype ^ exp erie nce

What is a prototype ? What is its r ole ? illustrations.fr

Frank Gehry

ma nagi ng as d esig ning

SERVICE

service concept reminder consult document customer role: order taking performance: imitative Provide an easy way to borrow a cost: document from the library reduce effort for the librarian

scenario reminder consult document scenario 1 Cécile comes at Céline’s desk and ask her to consult a confidential document Céline notices that Cécile is employed by CRI and is accredited, that the document corresponds to an archive reference, and that is available. Céline records the consultation. On base of the document’s location supplied by the system, Provide an easy way to borrow a she pick up the document and give document from the library it to Cécile .

task model reminder consult document Provide an easy way to borrow a document from the library

use case reminder goal: consult document Check and authorize the consultation of a document ... conditions: pre: the information officer is ... post: the consultation ... primary actor: librarian main success 1. Check if the analyst can borrow ... 1.1 check if the analyst and the ... 1.1.1 check if the analyst ... 1.1.2 check if the document 1.2 ... Provide an easy way to borrow a extension document from the library 1.1.1a if the analyst does not exist ... 1. direct the analyst to ... 2. stop the task ...

PROTOTYPE

PROTOTYPE ^according & Carrol l to Ross on “ implementation of a system Concrete but partial design to explore usability issues and get early feedback on emerging design. ”

^ Exploring user requirements osson & Carroll ac cording to R A prototype may be built to explore ideas about new technologies, analyze current tasks, or share visions of what the future may hold. Questions, reactions, and ideas for change are recorded and used to better understand problems and opportunities.

Usability testing ^according & Carrol l to Ross on Users are asked to interact with system prototypes, and their behaviour and subjective reactions are studied.

By the term “experience “ prototype” we mean to emphasize the experiential aspect of whatever representations are needed to successfully (re)live or convey an experience with a product, space or system. ” Bill Moggridge Designing interaction

^ Prototyping techniques dge Bi ll Moggri acco rding to screen-based experiences interactive products services

Balancing the cost and effort of producing the prototype, and the fidelity and generality of the resulting artefact

Enumerate s ome forms o f prototyping ... rf.snoitartsulli

life prototype http://www.laszlosystems.com/lps/sample-apps/dashboard/dashboard.lzo?lzt=html

paper prototype p ping.as 03/e_prototy es/may /_archiv tpcm ag.com .pocke http ://www

paper prototype we will do it 03/e_prototy ping.as p ... es/may /_archiv tpcm ag.com .pocke http ://www illus

^ paper prototype oll Ro sson & Carr a ccording to paper and pencil mockup of user interface rough sketches of the main interfaces and dialogs textual description of interface functions and relationships between screens

Nielsen Norman Group

storyboard v0.9 Story Board GLOSS

to be continued ...

facade prototype p owerpoint .. . http://dub.washington.edu/denim

sketch http://dub.washington.edu/denim

PROTOTYPE

Norm an’s gulf

Last month’s budget... ? excel ...

perception interpretation making sense according to gulf of evaluation Norman

action plan system goal execution task goal according to gulf of execution Norman

inf orma tion d esign

^ Information design ll os son & Carro ac cording to R representing and arranging the objects and actions possible in a system in a way that facilitates perception and understanding

case analyst document number ref name title level code location check record help

interactive objects e editor palett GUI design palette

interactive objects magnets

in tera ction d esign

Interaction design os ^ son & Carro ll ac cording to R specify the mechanisms for accessing and manipulating task information make sure that people can do the right things at the right time

case analyst document check check number analyst ref document name title level code location give check document accreditation check availability record consultation check record help

p roto type e xecu tion

scenario-based

case analyst document number ref name title level code location check record help

case analyst document number a123 ref name title level code location check record help

case analyst document number a123 ref name Cécile title level 5 code location check record help

case analyst document number a123 ref name Cécile title level 5 code location check record help

case analyst document number a123 ref d987 name Cécile title level 5 code location check record help

case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help

case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help

case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help

case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help

case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 allowed ok check record help

case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 allowed ok check record help

case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help

case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help

case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 give document location sh_1-9 ok check record help

case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 give document location sh_1-9 ok check record help

case analyst document number ref name title level code thank you location ok check record help

case analyst document number ref name title level code location check record help

case analyst document number a456 ref name title level code location check record help

case analyst document number a456 ref name Benoît title level 1 code location check record help

case analyst document number a456 ref name Benoît title level 1 code location check record help

case analyst document number a456 ref d987 name Benoît title level 1 code location check record help

case analyst document number a456 ref d987 name Benoît title Systèmes ... level 1 code 2 location sh_1-9 check record help

case analyst document number a456 ref d987 name Benoît title Systèmes ... level 1 code 2 location sh_1-9 check record help

case analyst document number a456 ref d987 name Benoît title Systèmes ... level 1 code 2 location sh_1-9 check record help

case analyst document number a456 ref d987 name Benoît title Systèmes ... level 1 code 2 location sh_1-9 check record help

case analyst document number a456 ref d987 name Benoît title Systèmes ... level 1 code 2 not allowed location sh_1-9 The analyst is not accredited ok check record help

case analyst document number a456 ref d987 name Benoît title Systèmes ... level 1 code 2 not allowed location sh_1-9 The analyst is not accredited ok check record help

case analyst document number ref name title level code sorry location ok check record help

ge t users involved

to be continued ...

Usability evaluation ac cording to R osson & Carro ^ll Analysis or empirical study of the usability of a prototype or a system for providing feedback and supporting an iterative development process Helps designer recognize that there is a problem, understand the problem and its underlying causes, and plan changes to correct the problem

how to check the usability service at a v of an online ery early sta ge ? rf.snoitartsulli

Nielsen Norman Group

design loop

design evaluate

case analyst document number a123 ref name Cécile title level 5 code location check record help

v ariant (1) case analyst document number a123 ref name Cécile title level 5 code location check record help

v ariant (1) case analyst document number a123 ref name Cécile title s* level 5 code location check record help

v ariant (1) case analyst document number a123 ref name Cécile title s* level 5 code location check record help

v ariant (1) case analyst document number a123 ref name Cécile title s* level 5 code location check record help

v ariant (1) case analyst document number a123 ref d987 name Cécile title s* level 5 code 2 location sh_1-9 check record help

v ariant (1) case analyst document number a123 ref d987 name Cécile title s* level 5 code 2 location sh_1-9 check record help

v ariant (2) case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check help

v ariant (2) case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check help

v ariant (2) case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 allowed check confirm help

v ariant (2) case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 allowed check confirm help

v ariant (3) case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help

v ariant (3) case analyst document number a123 ref d987 name Cécile title Systèmes ... level 5 code 2 location sh_1-9 check record help

v ariant (3) case analyst RSV RS RO JT Espace périodiques document Administration ATF ATF JT Bureaux des bibliothécaires Jurisprudence 34.0.08 number a123 ref d987 Fiches juridiques Périodiques ZAG 34.0.04 Feuille fédérale 1er étage Lois 34.0.07 DROIT Périodiques B 34.2.8 Monographies 34.0.01 Ascenseur Salle de discussion name Cécile title Systèmes ... Monographies Prêt Information 34.2.9 34.3.100 Quotidiens, Dictionnaires, encyclopédies Hebdomadaires Espace documentaire Bornes Situnil level 5 code 2 Borne Photocopieurs de prêt Monographies Monographies Mélanges 34.0.05 Entrée Accès location sh_1-9 Fleuret DPB SCIENCES ECONOMIQUES DPA B Statistiques Périodiques BFSH 1 ok Hall d'entrée check record help

v ariant (3) case analyst RSV RS RO JT Espace périodiques document Administration ATF ATF JT Bureaux des bibliothécaires Jurisprudence 34.0.08 number a123 ref d987 Fiches juridiques Périodiques ZAG 34.0.04 Feuille fédérale 1er étage Lois 34.0.07 DROIT Périodiques B 34.2.8 Monographies 34.0.01 Ascenseur Salle de discussion name Cécile title Systèmes ... Monographies Prêt Information 34.2.9 34.3.100 Quotidiens, Dictionnaires, encyclopédies Hebdomadaires Espace documentaire Bornes Situnil level 5 code 2 Borne Photocopieurs de prêt Monographies Monographies Mélanges 34.0.05 Entrée Accès location sh_1-9 Fleuret DPB SCIENCES ECONOMIQUES DPA B Statistiques Périodiques BFSH 1 ok Hall d'entrée check record help

case analyst document number ref name title level code thank you location ok check record help

service prototyping review quot; presentation quot; conversation quot; animation

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