Published on March 13, 2014
eGovernment in Greece George Papadopoulos LL.M. (Cantab), Attorney at law, Legal Advisor (MAREG), Gen. Secretary (HSA) 12 March 2014
2 “All people are entitled to be part of the Information Society. It is the State’s obligation to facilitate access as well as the production, exchange and diffusion of electronic data". Constitution of Greece, Article 5A
3 Where do we stand today?
4 19 indicators Over EU average 65 indicators Below EU average In 65 out of 84 indicators (77%), Greece falls below EU average Critical areas – Indicators with considerable lag compared to EU average: - Households with broadband access to the Internet - Mobile broadband penetration - High speed broadband penetration - eCommerce indicators - Use of ICT in education and online presence of schools - ICT goods and services imports/ exports. Digital Scorecard 2013: GREECE
5 Digital Scorecard % target achievement (GR vs EU)
6 •Electronic interaction by citizens* with public authorities (2012) *Citizens aged between 25 and 54Source: Eurostat 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Basic eGovernment indicators
7 Basic eGovernment indicators Take-up of eGovernment by SMEs (2012) While most large enterprises already use eGovernment services the take-up by SMEs is slow Source: Eurostat 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
8 eGovernment infographics: GREECE
9 eGovernment infographics: GREECE
10 eGovernment infographics: GREECE
11 E-Gov and Entrepreneurship
E-gov – Reduction of Administrative Burdens 12 • One stop shop • Business Registry – Chamber of Commerce Setting up a Company • Online filing • Notification + ex post controls • Extending validity period Licensing
Creating new opportunities for innovative start-ups – Open Data 13 re-use of public sector information Open by default principle – www.data.gov.gr Startups use open data to deliver value added
E-gov and transparency 14 Every Government Decision on the Internet Precondition for validity 10.652.102 decisions online http://et.diavgeia.gov.gr/ Transparency Programme
Open e-deliberation and recruitment (opengov.gr) • Opengov.gr is designed to serve the principles of transparency, deliberation, collaboration and accountability. It includes two basic initiatives: Οpen calls for the recruitment of public administration officials, and Electronic, open-deliberation for participatory rule making. The citizens’ needs for timely information as well as their participation into public affairs, consist the central scope of the opengov project. • Draft legislative acts and governmental policy initiatives are posted to a blog like platform for deliberation, prior to their finalization. Citizens and organizations are invited to post their comments, suggestions and criticisms article-by-article. All submitted comments are collected and processed by the relevant authorities and in many cases they are incorporated in the final text.
Open e-deliberation and recruitment (opengov.gr) Indicators (10/2009 - 09/2013): • Number of consultations: 358 • Number of comments: 99.750 • Categories of consultations: Legislative 52% Pre-Legislative 27%, Others 23% • Median duration of consultation: 18 days (3 - 71 days) • Median number of comments per consultation: 278 (0 - 13.741 comments) • Median number of comments per Consultation: 80 • Mean number of consultations per month: 7.5 (1 - 11 months), declining during July and August • Network of Consultation Managers: 87 administrators as representatives of institutions.
17 The Greek eGovernment Strategy 2014-2020
18 Greek eGovernment Strategy 2014-2020 The vision Greece aims to build a more efficient, transparent and accountable administration, through the use of ICT and the support of the necessary governance and monitoring mechanisms, while maximizing constituent satisfaction, increasing participation and recovering confidence by offering constantly enhanced electronic services and promoting a new digital culture.
19 Greek eGovernment Strategy 2014-2020 Principles Interoperability Compliance or justification Integration Conservation – Non-recurrence Single data entry Feasibility - Sustainability Transparency – Confidence recovery e-Accessibility Security - Privacy Citizen participation
20 Greek eGovernment Strategy 2014-2020 Strategic Orientations & Targets MODERNIZATION OF THE STATE AND THE ADMINISTRATION SIMPLIFICATION OF PROCEDURES THROUGH THE USE OF ICT ELECTRONIC MANAGEMENT OF DOCUMENTS – DIGITALIZATION OF PROCEDURES SINGLE USE OF THE RESOURCES OF THE PUBLIC ADMINISTRATION RECONNECTION OF THE CITIZEN WITH THE STATE AND THE ADMINISTRATION UNIFIED RELATIONS MANAGEMENT BETWEEN THE STATE, THE CITIZENS AND THE ENTERPRISES CREATION OF A SINGLE POINT OF CONTACT WITH THE PUBLIC ADMINISTRATION CITIZEN AUTHENTICATION PARTICIPATIVE DEMOCRACY DIGITAL INCLUSION AND DIGITAL LITERACY COORDINATION OF HORIZONTAL ICT POLICIES IN THE PUBLIC ADMINISTRATION INTEROPERABILITY OF BASIC PUBLIC ADMINISTRATION REGISTERS OPEN ACCESS TO PUBLIC INFORMATION
21 Greek eGovernment Strategy 2014-2020 Vertical eGovernment Interventions • Unified computerization of hospitals, based on integrated and binding communication standards Health • Interoperability of the citizens’ Register to automate procedures related to social security certificates, pensions, allowances, etc. Social Security • Interoperability of IT systems for faster tax collection and tax evasion control; • Single access point for citizens to the Public Administration, facilitating the provision of fully online tax services; • Single fiscal management system , which will secure standardization and interoperability from a management, procedural and technological point of view. Fiscal Reform • Automation of certificates issuance and access to the judicial record Justice
22 Greek eGovernment Strategy 2014-2020 eGovernment Structure (provisional) Government Council of Administrative Reform E-Gov Coordination Committee DG e-Gov Project ManagementIT Financing Ministries-Public administration entities
Life-changing projects 23
Syzefxis II: National network 24 616 M€ Q1 2014 Q3 2014DESIGN/ TENDER START IMPLEMENTATION High level and secure broadband connection. Network and telephony services to 34.000 buildings nationwide. 50% savings on telecom expenses annually Wireless access to 55.000 government smartphones Secure services for the public sector
Rural Broadband 25 161 M€ Q4 2013 Q2 2014TENDER START IMPLEMENTATION Broadband Development in specific Rural White Areas of Greece Broadband Convergence between rural and urban areas Support at least the 95% of the targeted population Enforce the digital growth and development in rural areas
TAXISnet 26 8 M€ 12/2012 Integrated online tax services for citizens and enterprises 6,500,000 users 19 million transactions yearly Secure transactions Citizen-centric approach Integration with existing tax systems
ELENXIS 27 8 M€ 12/2012 Electronic tax & customs control and audit mechanism for improving tax compliance and fight tax fraud Upgrade the operational capacity of audit services Tackling tax evasion and tax fraud Create and update “credible blacklist”
Government CRM 28 14 M€ Q2 2013 Q2 2014 Unified relations management between the state and citizens and enterprises Unified case management (technology and processes) Better personalized services Processes to unify offline and online Strategic view of citizen and enterprises needs Single sign-on to electronic services DESIGN/ TENDER START IMPLEMENTATION
Government ERP 29 14 M€ Q4 2013 Q3 2014 Fiscal reform project in order to support all stakeholders in Central Government from a single point with standard procedures and rules for the management of public resources. DESIGN/ TENDER START IMPLEMENTATION
Government HRMS 30 10 M€ Q4 2013 Q3 2014 Introduction of a single unified HRMS for a more effective Human Recourses management and development. Unified HRMS Common HR policies Talent and Time management Supporting the idea of the State employee Focus on Human Capital Development DESIGN/ TENDER START IMPLEMENTATION
Data Center & G-Cloud 31 15 M€ Q1 2013 Q1 2014 Creation of two identical DC’s one for Ministry of Finance projects and one the rest e- Government projects. Tools for the effective management of Operational procedures and utilization of existing ICT infrastructures Economies of scale in the costs of ICT purchases and maintenance TENDER START IMPLEMENTATION Q3 2014