DVLA-BRM Challenges and Lesson Learnt, case study, Suzanne Richards, London, 23 June 2016

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Information about DVLA-BRM Challenges and Lesson Learnt, case study, Suzanne Richards,...

Published on July 4, 2016

Author: assocpm

Source: slideshare.net

1. DVLA - BRM Challenges and Lesson Learnt Suzanne Richards

2. Driver and Vehicle Licensing Agency • DVLA holds over 45 million driver records and over 39 million vehicle records AND • Is responsible for collecting around £6 billion a year in Vehicle Excise Duty (VED). Simpler Better Safer

3. Driver and Vehicle Licensing Agency Where do we start?

4. Driver and Vehicle Licensing Agency After all is said and done more is said than done AESOP Supporting Value for Money

5. Driver and Vehicle Licensing Agency Understand BRM functions and principles Understand Stakeholders Roles & Responsibilities Understand your strategic objectives Recognise your Value Supporting Value for Money

6. Driver and Vehicle Licensing Agency Benefit Management Realisation • Completion of benefit profiles • Updating profiles business cases •Updating scorecard •Workshop - benefits • Tracking and monitoring • Re-forecasting •Identify the baseline •Identify the metrics •Identify measurements • Identify risks and dependencies •Identify assumptions • Benefit realisation • PIR Desired outcomes Identify and model benefits Plan for benefit realisation Benefits realisation

7. Driver and Vehicle Licensing Agency Analytical Assurance Benefit Realisation Management and Analytical Assurance Team

8. Benefit Realisation at DVLA Business Involvement •Central Team covering all Agency change •Proactive Business Integration Managers •Voice of the Business & Escalation point at boards •BCMs responsibilities & ownership aligned Benefits Realisation  Ensuring ownership and clarity around benefits sign up and delivery  Business Readiness Checklists to resolve issues & plan benefit delivery  Benefits tracking tool managed by the business Analytical Assurance Report Benefit Realisation Plan Benefits Assurance Scorecard Report Benefits Assurance Team June 2016 Benefits Scorecard Analytical Assurance Report Consolidated TYR1 Business Readiness Checklist As at 19/03/08 Instructions to complete sheet: 1. For each question, a business area answer will be entered into the blank cell as one of the following: green, amber, red or N/A 2. Green indicates done or on on track; amber indicates issues exist but no danger to go live; red indicates work behind schedule or unresolved technical or business gap 3. Each section of questions permits a summary 'Section Rating' which is answered per the method above 4. Some sections or questions may not be applicable to all business areas Notes Project CEG DCS DMG OSG VCS LOD Other RAG Summary RED 0 0 0 0 0 0 0 0 AMBER n/a 0 n/a 0 0 0 0 0 GREEN 47 69 77 71 55 0 55 0 47 69 77 71 55 0 55 0 NB: RAG summary totals will not be equal in all groups as not all checklist questions are applicable to each business group BUSINESS READINESS CHECKLIST 1 Project scope and Impact of release Section Rating GREEN green green green green N/A green 1.1 Is the overall project scope clear and understood by the business GREEN green green green green green 1.2 Is the impact on the business clear and understood GREEN green green green green green 1.3 Have dates for UAT and go-live been agreed and communicated GREEN green green green green green 2 Process Section Rating green green green green green N/A green 2.1 Have changes in existing / new process been identified GREEN green green green green green 2.2 Have changes in existing / new process been documented as user requirements (ie URD) GREEN green green green green green 2.3 Have changes in existing / new process been signed off within the business GREEN green green green green green 2.4 Have new processes been identified at team/role level GREEN green green green green green 2.5 Have the operating instructions been written N/A Bus Resp green green green green green 2.6 Have the operating instructions been reviewed N/A Bus Resp green green green green green 2.7 Are the operating instructions available for use N/A Bus Resp green green green green green Monitoring and Tracking Benefit Realisation Plan (BRP)

9. Driver and Vehicle Licensing Agency Regular meetings with stakeholders Identify influence and interest Stakeholder Matrix Value Management Stakeholders Roles & Responsibilities

10. Driver and Vehicle Licensing Agency DVLA Circle of Life Change proposition SMO Commercials External Benefits Business Areas HR Benefits Analytical Assurance

11. Driver and Vehicle Licensing Agency Next Steps Value Management To achieve the best balance between satisfied needs and resources

12. This presentation was delivered at an APM event To find out more about upcoming events please visit our website www.apm.org.uk/events

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