Published on December 13, 2013
DRIVING COMPONENT SUCCESS WITH PERFORMANCE DASHBOARDS #MMCCon LH7
WELCOME Brian Costanzo Senior Vice President, Global Membership Entrepreneurs' Organization Katie Paffhouse Program Manager Institute of Food Technologists Peter Houstle CEO Mariner Management #MMCCon LH7
WHY ARE WE/YOU HERE? #MMCCon LH7
CITIZENVILLE “Opening up vast troves of government data, then letting people create apps to use them wisely. Harnessing the popularity of online games to establish a kind of ‘Angry Birds for Democracy.’ Inventing new feedback loops so people can take an active part in every facet of governing.” Gavin Newsom CA Lieutenant Governor #MMCCon LH7
Identify Opportunities #MMCCon LH7
Identify Opportunities Detect Threats #MMCCon LH7
Identify Opportunities Detect Threats #MMCCon LH7 Inform Decisions
Identify Opportunities Detect Threats #MMCCon LH7 Inform Decisions Drive Behavior
DATA QUALITY MANAGEMENT #MMCCon LH7
INTERACTIVE DATA DISCOVERY #MMCCon LH7
DATA MINING & PREDICTIVE ANALYTICS #MMCCon LH7
DASHBOARDS/REPORTS #MMCCon LH7
BIG DATA! #MMCCon LH7
A dashboard is a visual display of the most important information needed to achieve one or more objectives, consolidated and arranged on a single screen so the information can be monitored at a glance. Stephen Few is the Principal of Perceptual Edge #MMCCon LH7
TO WHOM ARE WE TALKING? AUDIENCE With whom are we sharing our data? #MMCCon LH7
•Motivate •Correct WHY? •Inform
KEY PERFORMANCE INDICATORS: WHAT ARE WE MEASURING? Membership #MMCCon LH7
KEY PERFORMANCE INDICATORS: WHAT ARE WE MEASURING? Membership Financial #MMCCon LH7
KEY PERFORMANCE INDICATORS: WHAT ARE WE MEASURING? Membership Financial Activity #MMCCon LH7
KEY PERFORMANCE INDICATORS: WHAT ARE WE MEASURING? Membership Financial Activity Perceptions #MMCCon LH7
IDEAL KPIS? #MMCCon LH7 Juice Analytics
IDEAL DESIGN ATTRIBUTES Eyes on the Road #MMCCon LH7
IDEAL DESIGN ATTRIBUTES Tell a Story #MMCCon LH7
IDEAL DESIGN ATTRIBUTES High Priority Performance Indicators – All data is NOT equal. “Data isn’t like your kids, you don’t have to pretend to love them equally.” Amanda Cox, NY Times Emphasize Exceptions Size Matters! - Data Appropriate Graphics Display Timeline & Refresh Rate Offer Comparisons (Goal/History) Drill Down & Be Comment Capable #MMCCon LH7
BUILDING YOUR DASHBOARD What are the strategic goals for your components? #MMCCon LH7
BUILDING YOUR DASHBOARD What are the strategic goal(s) for your dashboard? #MMCCon LH7
BUILDING YOUR DASHBOARD Design Who are your audiences? What are the performance goals? What do you measure? What are the data sources? Are they actionable? Visual priorities? Remedies/solutions? Refresh frequency Views (by component, by function, by area, by …) #MMCCon LH7
“Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.” Antoine de Saint-Exuper #MMCCon LH7
QUESTIONS...COMMENTS…IDEAS #MMCCon LH7
THANK YOU! Katie Paffhouse Institute of Food Technologists 312.604.0218 firstname.lastname@example.org #MMCCon LH7 Brian Costanzo Entrepreneurs' Organization 703.519.6700 email@example.com Peter Houstle Mariner Management 301.725.2508 firstname.lastname@example.org
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