Published on March 13, 2014
Dr Simon O’Rourke
Western Australia 2.4 million square kilometers @6000 sworn police officers WA $1.25 Billion budget 75% Human Resources – Salary – Shifts – Overtime 20% Capital Expenditure (inclusive of ICT budget) 5 % Discretionary
Has Society Changed?
Whilst we should be accountable, why aren’t we recording the way the public interact with our officers?
Drivers for police reform Increasing frontline police effectiveness to meet ever increasing demands for service from a hyper-networked community. Need to provide quality services to an ever increasing geographical area, particularly in Western Australia. Fiscal constraints, resulting from a decrease in actual operating budget provided to police. Changes to the risk appetite for the Police Executive. HM Treasury UK has reduced UK Police Budgets by 20%.
To the frontline police officer current operational technology model sometimes feels like this ….
Single Biggest Limitation to Police Operational police model remains ‘station centric’ with members deploying to scenes, making handwritten notes and then traveling back to the station to enter these into various databases, a highly inefficient process that is resource intensive. We are limited by the humble Ethernet cable!
Lessons from the UK mobile device deployment Despite an investment of 71 million pounds only 600,000 pounds in actual savings could be identified. Mobile devices must be provided to all frontline police if existing business processes are to be successfully re- engineered and streamlined. Failure to achieve permeation at this level results in the retention of current processes and actually increases the workload to manage both. Baseline data needs to be captured prior to any deployment of mobile devices so effectiveness can be evaluated. House of Commons: Committee of Public Accounts 2012-13
UK Police Minister Damien Green Next iteration of police reform will be the most profound because it will transform how frontline police use technology. Requires a paradigm shift in current policing operations to ensure current inefficient paper based practices are not simply digitised.
How do we improve? Technology has the capacity to completely remodel frontline policing: Deploy from centralised locations. Provide local front counter services in cyberspace. (A virtual police station staffed by injured/non operational/light duties). Remain in the field for longer periods where the public want to see police. Informed, agile workforce, able to access all data including legislation and policy from the field = better decisions. Senior police could learn from their private private sector colleagues who see ICT as pivotal to business success and efficiency.
Mobility is Crucial Integration of true mobility requiring a shift from office based desktop systems to mobile devices that are hardware and platform agnostic. Systems architecture (core databases accessible). Mobile Device Management Enterprise grade WiFi Game changer from reactive to highly proactive model. Engage with Frontline police for design and function of how data is presented and entered, no longer have technology dictate to the operation elements of the business.
Mobility II Redesign how data is presented to frontline police and reduce the workload on them entering data into core systems (Police Apps). Enter data at scenes and immediately upload crime file, photos/video, statements, running sheets etc. Ability to work from anywhere, not just fitting hardware into police vehicles; officers need to be able to access and enter data from locations like: Crime/incident scenes Hospitals Victim’s residences
Proof of Concept Mobile Devices 2012. Measured operational tasking staff 24/7 at a metropolitan station over two six week periods. Reduction of more that 15% of tasking staff during period when mobile devices were deployed. Police time on the road increased by 13.3%. Significant time savings at jobs attended, including an average reduction of 1 hour when attending domestic violence incidents.
Designing mobile applications for police Mobile applications ‘APPS’ iPad – iPhone iOS Samsung Galaxy Android Device Agnostic HTML-5 Requires constant connection delivered via cloud server
http://wiki.developerforce.com/page/Native,_HTML5,_or_Hybrid:_Understanding_Your_Mobile_Application_Development_Options Benefits of different approaches
A paradigm shift Review agency and operational dependency on proprietary software and hardware solutions. This is locking us into ever increasing costs that are critical to business and have to be funded. Consider open source operating systems and office solutions. French Gendarmerie Linux Deployment. Gendarmerie Ubuntu @37,000 desktops. By 2014 @ 72,000 desktops. Savings include 40% of annual ICT budget.
Virtualisation Current policing approach is a license for each desktop and laptop (operating system and office solution). This is costly and provides no additional benefit to the 24/7 frontline workforce because they are unable to access those machines in administrative areas that are only used during business hours. Use vitualisation to deliver around the number of operating systems required, thereby significantly reducing licensing costs. Make core applications accessible via HTML5 reducing the need for proprietary operating systems and hardware.
Police database search engine (Google for Cops). In WAPOL Each of the following databases needs to be interrogated separately to find out if there are any holdings relating to an individual or incident: IMS – Incident Management System (criminal database). IDM – Intelligence Database. Viper – Major Crime (homicide) case management system. Custody – Arrested Suspect and detainee management. Briefcase – Brief preparation for court/trial. CAD – Computer Aided Dispatch system. There is a clear need for a single search query.
Harness private sector innovation which turns this into….
… this for the user
How Hollywood sees the future of law enforcement
Reality As PPE and wearable technology becomes more acceptable ensure that our presentation does not alienate us from the community we serve.
Evolving Themes Linking reports to police assistance centers 131444 to visual geospatial display will assist in identification of crime patterns in near real time, allowing police resources to be used proactively. Next generation identification including iris scans. Evolution of ANPR to similar capability for facial recognition. Workforce identifying innovative uses for technology and seeking input into changing inefficient workflow practices. Time to remove the disconnect between those who design and deliver core ICT applications and the frontline police and supervisors who use them. Remove infringement books and replace with electronic copies (email, MMS). Significant cost savings.
Augmented Reality Introduction of augmented reality into the operational policing environment, to enhance officer safety and situational awareness. Hands free access to critical data for frontline police combined with point of view recording of critical incidents, crime scenes, field interviews (Google Glass). Can this replace statements and reduce court time? Field Interviews with suspects.
Virtual Reality Training for officers in regional areas particularly with regards to critical decision making, is Virtual Reality the solution (Oculus Rift headset)?
Field Biometric Enrolment (Identifying Particulars) Field enrolment of suspects including Next Generation Identification (Facial Recognition and Iris Scanning). Fingerprinting. Contains database. Reduce need to return to station to process offender.
Used by military in Afghanistan
Drones / UAV’s Cost effective for tactical level operations – 20 min flight time. Potentially deployable in real time across the jurisdiction. Future developments may provide all ISR capability except physical SAR and lift platform.
Speed Reading - SPRITZ Reduce training time and provide enhanced access to legislation and policy.
Dr Simon O'Rourke, Supervisor, Western Australia Police delivered the presentation at the 2014 Police Technology Forum. The Police Technology Forum 2014 ...
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