Dow Jones Customer Service PowerPoint

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Information about Dow Jones Customer Service PowerPoint

Published on February 26, 2014

Author: Cathers


Interacting with Customers on a Daily Basis: Interacting with Customers on a Daily Basis Kevin G. Wisniewski In the Workplace: In the Workplace At the New York State Supreme Court, the Judges, counselors, plaintiffs, defendants, law clerks, and other court officials are customers with whom I interact with daily These people do not fit the textbook definition of what a customer is, but they must be treated similarly to the way in which one would handle a customer I must thoroughly review all of the facts of a situation to gain the best understanding of a case or problem, allowing me to efficiently work alongside the judge to solve the problem at hand There can be heavy opposition from either side as they try to make their case, and it is the duty of the Judge to be as fair as possible to both sides throughout the process There are often hard decisions to make, and the answers are not always black and white It is important to handle all situations as delicately, as very confidential situations are handled at the courthouse At St. John’s University: At St. John’s University At St. John’s University, the customers with whom I interact with are my professors Just as most customers feel that their problem is the number one priority, my professors believe that their course is most vital to my learning Professors will generally accept no excuses if an assigned task is not completed on time To accomplish the tasks my professors assign, I have scheduled specific times throughout the week in which I get work done for each of my courses My system allows me to finish all of my schoolwork and internship work on time This keeps my professors satisfied with my performance In Personal Life: In Personal Life It is important for me to make time for my friends and family, no matter how busy I may be I am always willing to help out friends or family, and I try to make as much time for them as I am able to They understand that I am currently focused on developing myself professionally, and respect the fact that I may now be busier than I have been in the past My friends, family, and I have always supported each other, and this support has played a big role in me getting to where I am today Conclusion: Conclusion Through my previous work experiences, I have gained a thorough knowledge of how to effectively attend to customer needs. However, my experience in the field of customer service is not limited to my previous jobs. I engage in different forms of customer service everyday, whether it is through my internship, school, or personal life. These experiences combined have made me very knowledgeable on the subject. Dow Jones would be a great opportunity for me to further develop my customer service skills, as well as other personal and professional skills. I would greatly appreciate the opportunity to work for your organization, and feel that it would benefit the both of us in the long run.

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