Do You Need Your IT Up and Running?

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Information about Do You Need Your IT Up and Running?
Technology

Published on March 18, 2014

Author: SoftControl_Net

Source: slideshare.net

Description

Network Support and IT Maintenance in Thailand
Reduced Cost
Potential eliminating of costs
CONTINUITY of your IT and therefore your business;
Access to a full team of experts.  
Improved IT skills
No need for recruitment;
Access to skilled IT engineers
You always have a highly-trained team on hand at all times.
Improved Productivity:
Using latest technology for your business needs:
Getting value added services

ITPeaceofMind Why is SoftControl the IT Maintenance Service Provider of Choice? Powered by: Helping international companies boost capabilities and grow business since 1993.

ITPeaceofMind Do You Need Your IT Up and Running? Why Do I Need a reliable IT Partner? Cost and its influence on IT • The average annual salary of an in-house IT Manager is around 60,000 – 80,000 THB (source: “Kelly Services Thailand 2013/13 Salary Guide”); • Added has to be the cost of: • Recruitment; • Additional company benefits; • Training to keep their skills up to date. • If this is a price companies cannot afford, they are still left with large potential costs, including: • IT downtime; • Compromising the operation of your business; • Staff spending many hours attempting to solve problems they do not completely understand. Lack of In-house Expertise • Potential lack of space for an extra staff member; • If company’s IT requirements peak, there won’t always be enough work to keep someone fully occupied; • Can’t justify a full-time, in-house employee;  Outsourcing to a company that offers unlimited IT support contracts provides flexibility to call for support when in need of help, as if they were a dedicated member of staff. Extend your in-house expertise • Maybe you have a designated IT contact or a dedicated IT person in-house. You rely heavily on them for the CONTINUITY of your IT and therefore your business; • But what happens if they are already dealing with a crisis when another one comes along? Or if they are on holiday or off sick when disaster strikes? • What if there is a serious issue and they try everything they can think of, but nothing seems to be helping?  Outsourcing to a dedicated IT firm will give you access to a full team of experts. Lack of IT skills • Recruitment is a tough, time-consuming and expensive process at the best of times; • There are serious shortfalls in skilled IT engineers, since young engineers and developers in Thailand are focusing on making smartphone apps and developing for trendy niches like business intelligence (Sources: “Skilled Labour Shortfalls in Indonesia, the Philippines, Thailand, and Vietnam” - A custom research report for the British Council June 2012, The Economist Intelligence Unit” and “TechInAsia - October 4, 2013”) • More than half of employers lack confidence in their ability to find people with the right skills for their business • If you are not from a technical background, how do you ensure you recruit the right people, especially when IT skills are in such high demand?  With outsourcing, once you’ve selected the right IT partner, you have assurance of a highly- trained team on hand at all times.

ITPeaceofMind Reasons to Outsource IT Maintenance Preventive Network Support and IT Consulting Productivity • If you don’t have an IT department, you might be thinking that it saves money keeping responsibility for technology in-house and distributing it amongst your staff. The likelihood is that it is dramatically reducing their productivity. • More than half of employers are concerned about the ability of their employees to use computers. Why? For 2012 percentage of establishments in Thailand using computer 23.5%, and percentage of establishments in Thailand using internet 16.6% (Source – Thai National Statistical Office). • This is of concern, particularly if it’s those employees who are left to solve their own IT problems. Decisions on using latest technology • Technology is transforming at a rapid rate. If there’s a new product, upgrade or tool available that might be useful to your business, how will you know about it before your competitors do? • Relying on advice of technology product providers may mislead your company based on marketing gimmicks; • Building a relationship with an independent and trusted IT services vendor will mean that you have access to advice from people whose job it is to monitor the market, assess innovations and work out whether they can benefit their customers. • They will also gain advance intelligence and training via any industry partnerships they may have. Value added services: • Are you worried about your network’s security? Are you concerned about fast operational recovery in case of disaster? Are you interested in the business value from a mobile workforce? Do you need bespoke software to optimise your business processes?  Your IT support provider may offer you a full range of additional consultancy services as a one- stop shop;  The qualified provider makes recommendations that improve your systems and saves you money. Providing Constant care • Chances are that your current IT strategy relies on a ‘break/fix’ set-up. This means that by the time you know there is a problem, your business and staff’s productivity has already been affected;  A competent and proactive IT support provider proactively monitors your systems, identifies any issues and corrects them before you even notice, virtually eliminating downtime;  Furthermore they carry out diagnostics on your system, servers and network to prevent any problems arising in the first place. Risk Management • Partnering with experts should not only mean that you experience fewer IT problems, but also that someone outside your business is responsible in the event of a crisis; • With the right service level agreement your provider is legally responsible.

ITPeaceofMind While SoftControl Takes Care Of Your IT Focus On Your Main Business Assessment The system is analyzed and documented Planning Align the IT system to meet with the business requirements, with particular focus on the following areas: IT Improvement Plan IT Infrastructure deployments Disaster Recovery Planning IT Policy creation and implementation planning Hardware & Software Purchase Policies and procedures for Hardware / Software procurement Provision Hardware/Software (upon request only) Maintenance Monitoring Controlling Regular maintenance of IT Infrastructure Diagnostic of IT Infrastructure problems with recommendations / resolution Monitor performance of the infrastructure both onsite and remotely (if applicable) and make changes as necessary using standard based processes; Monitoring of corporate network; Retiring Recommendation for retiring of obsolete hardware (data elimination, etc.); Documentation Reporting Visiting reports (short report after each visit); Monthly executive report; IT Infrastructure system documents; Logs report (if applicable). Services Include:

ITPeaceofMind Services and Consulting We speak your language Network Support & IT Maintenance Network Support and IT Maintenance Packages Silver Gold Platinum Custom Onsite visits per month 1 2 4 custom Helpdesk Telephone support during working hours (Monday to Friday 8.30am-5.30pm) Support limited to 2 Hours per Case before escalation to onsite support Monthly price, THB per month 25k 45k 85k custom Support Level Description Hourly Rates Desktop Support Basic tasks on desktop OS and office applications 2,000 Baht Server Support All support tasks on Servers and Network OS 2,500 Baht Security Support Security related work; Firewall configuration 3,000 Baht Special Applications Non-standard application (upon request) 3,500 Baht Consulting (Executive) Analysis, Interpretation and Advise 4,000 Baht • Contract term - 1 year. • Both parties can terminate the agreement with 1 month notice prior to the expiry date, otherwise it will automatically be renewed for the period of one year • All services fees are subject to Thai Withholding Tax and VAT. Additional and Out-of-scope Services If Customer requests additional on-demand out-of-scope services in exceed of regular maintenance support, we will apply the below rates with 10% discount.

ITPeaceofMind Benefits For more information: 9th Floor, BB Building #3906-07, 54 Sukhumvit Soi 21 (Asoke Road), Bangkok 10110, Thailand Voice: +66 2 105-4068 Fax: +66 2 664-2306 info@softcontrol.net www.softcontrol.net Network Support & IT Maintenance Reduced Cost • Saving salary of IT personnel • Saving cost of: • Recruitment, • Additional company benefits • Training to keep their skills up to date • Potential eliminating of costs associated with: • IT downtime • Frustrating the operation of your business • Staff spending their valuable hours trying to solve problems they do not completely understand. Improved In-house Expertise • No need for extra staff member; • Consistent workload; • Flexibility to call for support when in need of help, as if they were a dedicated member of staff. • CONTINUITY of your IT and therefore your business; • Access to a full team of experts. Improved IT skills • No need for recruitment; • Access to skilled IT engineers • You always have a highly-trained team on hand at all times. Improved Productivity: Using latest technology for your business needs: Getting value added services • Access to a full range of additional consultancy services as a one-stop shop; • Getting proactive recommendations that could improve your systems and save you money. Getting Constant care: • Proactive monitoring of your systems, identifying any issues and fix them before you even notice, virtually eliminating downtime. • Carry out diagnostics on your system, servers and network to prevent any problems arising in the first place. Reduced Risk Focus on your own business • You will focus more on your staff, your costs and most importantly, your clients and forget about your IT.

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