Distributed Capture Survey

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Information about Distributed Capture Survey

Published on August 10, 2007

Author: jmancini77

Source: slideshare.net

Description

Results from AIIM State of Distributed Capture industry survey

Distributed Capture: Moving Capture Closer to Document Creation Sponsored by:

Figure 1: How many employees are in your organization? N=456 24% How many employees are there in your 51% organization? 25% 1-100 Source: AIIM 101-1,000 www.aiim.org >1,000

Figure 2: Major vertical industries in survey (%) N=456 Manufacturing 6 Federal govt 6 Insurance 7 Consultants 8 Service companies 8 Banking and finance 14 Source: AIIM www.aiim.org State and local govt 17

Figure 3: What is your role in the organization? N=456 9% 14% 9% 23% 21% 24% Line of Business Executive RM DM Source: AIIM IT Other www.aiim.org

Figure 4: What is your org’s experience with scanning and capture? N=456 14% 23% 14% 49% Source: AIIM www.aiim.org CENTRALIZED only DISTRIBUTED only BOTH Centralized and Distributed Neither

Figure 5: What is your org’s estimate for the average volume of documents scanned PER MONTH? N=456 14% 33% 8% 5% 11% 17% 12% Source: AIIM www.aiim.org < 5,000 5,001-25,000 25,001-75,000 75,001-125,000 125,001-200,000 200,001-500,000 > 500,000

Figure 6: Please describe the current state of Distributed Scanning and Capture within your organization. N=442 19% 25% 19% 38% Have not yet begun Have not begun, but will in next 6 months Source: AIIM www.aiim.org Departmental strategy Enterprise strategy

Name the TOP TWO Benefits or Potential Benefits of Distributed Capture Percentage (N=456) Eliminate or reduce shipping costs (no longer need to ship documents back and 20% forth between offices) Reduce software implementation and administrative costs (a distributed solution 9% eliminates the need for “fat client” installation and maintenance Reduce equipment costs (less reliance on high-end production scanners in every 9% location) Scan in one location and index in another (optimize labor cost differentials across 15% regions) Improved efficiency (get access to information immediately; eliminate “mail float”) 59% Automate processes (improve processes by eliminating paper at point of origin) 45% Information security (document is captured at its origin and securely stored 27% electronically) Risk management (transform paper information to electronic information that can be 16% managed through disaster recovery procedures) Source: AIIM www.aiim.org

Figure 7: Do you use Distributed Scanning and Capture in this process? (of those using Distributed Scanning and capture somewhere in their organization) N=249 Product Management 23 Sales and Marketing 23 Human Resources 38 Finance and Administration 59 Source: AIIM www.aiim.org

Figure 8: Do you use Distributed Scanning and Capture in this process? (of those who are using Distributed Scanning and Capture in Finance and Administration, the % using in each process) N=148 Billing and shipping 25 Document routing/approval 42 Surveys 5 Expense reports 32 Help desk 6 Captial expend requests 6 Budgeting 11 Purchase requisiitons 25 Forecasting 4 Invoice processing 54 Sarbanes-Oxley 7 Source: AIIM www.aiim.org Compliance 20

Figure 9: Do you use Distributed Scanning and Capture in this process? (of those who are using Distributed Scanning and Capture in Human Resources, the % using in each process) N=90 Policy compliance 37 (i.e., ethics, code of conduct) Time sheets 28 New hire processes 51 Travel requests 22 Leave requests 27 Performance reviews 35 Source: AIIM www.aiim.org Personnel actions 49

Figure 10: Do you use Distributed Scanning and Capture in this process? (of those who are using Distributed Scanning and Capture in Sales and Marketing, the % using in each process) N=55 Custom quote requests 33 Customer care 38 Order processing 58 Proposal generation 42 Lead management 27 New account setup 44 Source: AIIM www.aiim.org

Figure 11: Do you use Distributed Scanning and Capture in this process? (of those who are using Distributed Scanning and Capture in Product Management, the % using in each process) N=53 Defect reporting 27 New product ideas 31 Product enhancement 55 requests New product introduction 39 Source: AIIM www.aiim.org

Figure 12: How important are each of the following devices to your Distributed Scanning and Capture operations? (N=249) Fax machines 14 22 26 37 MFDs 37 23 19 21 Low volume prod scanners 14 27 26 33 Departmental scanners 37 31 13 19 Desktop scanners 28 19 25 28 Source: AIIM Very important Important www.aiim.org Somewhat important Not in use

Figure 13: How would you compare the ROI of your Distributed Scanning and Capture implementations with other technology investments? N=323 19% 38% 41% Much better Better Source: AIIM www.aiim.org About the same Worse Much worse

Figure 14: How would you expect a SERVICE delivering a complete Distributed Scanning and Capture solution to be priced? N=311 33% 48% 6% 13% On a cost per scan basis Source: AIIM Based on a charge per seat monthly fee www.aiim.org Based on a charge per device monthly fee Based on an enterprise license monthly fee

Figure 15: How would your interest in purchasing Distributed Scanning and Capture as a service change if it were bundled with PRODUCTION-LEVEL POST-SCAN IMAGE PROCESSING? N=315 4%4% 6% 33% 53% Source: AIIM www.aiim.org Much more interested More interested No change in level of interest Less interested Much less interested

Figure 16: How would your interest in purchasing Distributed Scanning and Capture as a service change if it were bundled with a CONTENT MANAGEMENT SOLUTION? N=315 7% 15% 6% 34% 38% Source: AIIM www.aiim.org Much more interested More interested No change in level of interest Less interested Much less interested

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