Digital inclusion cambridgeshire 2014 01 15

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Information about Digital inclusion cambridgeshire 2014 01 15

Published on February 17, 2014

Author: hokulele



Digital inclusion in Cambridgeshire.

Digital inclusion in Cambridgeshire 15th January 2014 Rebecca Morgan and Liz Stevenson

Background  Over a decade of experience working on digital inclusion initiatives  Externally funded by UK and EU funding streams  State of play in Cambridgeshire  Three key principles:  Access  Skills  Motivation

Participation 100 90 80 70 60 50 40 30 20 10 0 % not online Next generation user • Entering long tail of adoption, 4 million households without Internet access: – 59% said they 'did not need it‘ – 20% indicated lack of computer skills – 12% equipment & access costs. • Growing pattern of access ‘anywhere at anytime’. • New, growing digital divide between next generation users and those who are not Source: Office for National Statistics “Internet Access - Households and Individuals, 2013” (UK households from 1998 to 2004. Great Britain households from 2005 to 2013.)

Digital and social exclusion • Map exclusion ‘as is’ using ESD Toolkit heat map data • Repeat for SFBB roll-out to identify remaining hot spots • Digital inclusion activities targeted at excluded demographics – elderly, disability, low income. • Place-based approaches Source: ESD-Toolkit ‘Digital and Social Exclusion’ 2012

Evolution and innovation… Access ICT Learning Centres 20002002 CCN 2002-2011 CPSN 2011-2018 SFBB & SCCP 2013-2015 Skills Beacon Council for Social Inclusion through ICT in 2003/4 UKOnline Centres EU projects Motivation BVPI 157 E-Government Digital by default

Key principle: Access  Community Access Points  45 locations  CPSN infrastructure  Wi-fi  Mobile Devices     Migrant communities Health visitors Bring your own device Re-cycling

Key principle: Skills • Embedding digital inclusion learning into a variety of activities • Empowering volunteers in the role of ‘digital champions’ • Individual skill development has built community capacity

Key principle: Motivation • Identifying the ‘hook’ that gets people involved • What’s in it for me? • Developing ownership of services within communities • Role of volunteers, advocates and community groups • Raising awareness of issues and helping develop new approaches • Getting ‘buy-in’ from other services • Building on existing communities of interest • What’s going on already?

Case Study 1: Community Access Points  Broadband connected network established in 2001/2  Worked with District and Parish councils to identify location and need  Developed role of volunteer – digital tutor/champion to aid sustainability  Embedded activities and projects with a digital content/theme  Gets communities together – limits isolation  Provides building block for other activity  Now a hub for many of the other digital projects we are involved in

Case Study 2: Cambridgeshire Community Archive Network • A network of 32 digital community history groups, originally funded by HLF in 2005/6 • Supporting skills to identify local history information and upload on website • Self sustaining – own volunteer steering group, technical team and PR • Self funding – each group pays £100 p.a. for web hosting and support • A hook for developing other activity and leverage for other funding opportunities • Now working as part of EU Interreg IVA project on the Great War • • Volunteers – community capacity building and links to schools - a hook to hang digital inclusion on

Case Study 3: Seniors Network Support (SeNS)  Using technology to develop & support networks for older people  tackling isolation  encouraging active ageing  Progression – Kindle/Tablet/social media  Working with sheltered housing organisations  Developing other interest groups – flower arranging, days out, local history  Online book reviews and working with other Read IT groups

Case Study 4: Talk About Cambridgeshire  Social media sites  Working with communities to set up websites  Developing skills and knowledge  Providing a focus for community activities  Generating activities  Leading on to e-democracy  Shape Your Place  Interacting with service providers

A digital future • Consolidating activities to deliver the interconnected elements for a digital future. • Costs and benefits are over a broad range of both public and private organisations. • Digital exclusion elsewhere in county matters to Cambridge’s economic growth and social capital.

Interconnected elements Infrastructure, including data Supply Products & content Skills & capability Digital Economy Business Demand Households Public service • Increase the availability of fast connectivity • Encourage SMEs to optimise their use of digital technologies • Support those not (or rarely) online & increase digital literacy • Increase take-up of faster connections • Establish Cambridgeshire as a place to test and innovate

• What digital opportunities can enhance participation: social media, future Internet, mobile… ? • What cross-sector solutions – bridging the built environment, ICT, energy, transport & mobility and big data – can be created for sustainable, digital places?

Thank You

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