Develop instant rapport with clients a workshop for call centre executives

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Information about Develop instant rapport with clients a workshop for call centre...
Business & Mgmt

Published on February 15, 2014

Author: 06021954

Source: slideshare.net

Description

Call Centre Executives are always under great pressure to develop instant rapport with clients. The English Academy has created a special workshop for Call Centre Executives about how they can develop rapport with their clients instantaneously. This presentation provides details of this one of it's kind workshop.

for Call Centre Executives

305-Helix Complex Nr. Hotel Kansar, Sayajigunj, Vadodara-390 005, Gujarat (India) (M) (91)88666 80407, (91)97279 19756, (E-mail) englishacademybaroda@gmail.com Visit us at: http://indiamart.com/english-academy/ Corporate Training │ Personality Development │ Mentoring │ Hand Holding

Hence; it’s absolutely essential for them to establish good rapport with their clients in first few minutes of the call.

The session wise details of this Workshop are given in following slides

Session 1: Words have power     12 most powerful words which invite action. Words that irritate. Words which motivate. Words which probe. Session 2: Art of Writing Well  How to be polite & yet effective in business communication.  Is it Dear Miss Asha or Dear Asha? (Greetings & closings in E-mails)  How to write powerful E-mails.

Session 3: How to develop instant rapport  Do you have this quality? (importance of good listening skills)  6 reasons for proper body language.  What is rapport & it’s importance.  How to develop rapport with anyone. Session 4: How to develop instant rapport    How to develop instant rapport using mimicking & mirroring. How to use emotional triggers to develop instant rapport . How to use your aura to improve your rapport.

 This workshop comes to you at highly discounted investment of Rs. 5,000/- only.  Duration of each session is about 90 minutes.  You will have to arrange LCD Projector, speakers, public address system with collar mike, a PC/Laptop.  We will provide one set of soft copies of the study material before the program.  For outstation programs; all travelling, local conveyance, lodging & boarding expenses shall be arranged by you.  For outstation workshops all traveling arrangements shall be made by you & tickets sent to us at Baroda.  Payment: 50 % of the app. billing amount is payable in advance with Work Order & balance being payable immediately on completion on the workshop.

Need any further information Please contact: Sarwan Singh at 91-88666 80407 / 91-97279 19756 or write to him at englishacademybaroda@gmail.com or languagegym1@gmail.com

Some of the companies in IT Space we have been associated with:  Collabra Technologies (P) Ltd  Right Ways Solutions India (P) Ltd.  Net Web Software (P) Ltd  SIS Telcom Ltd.

We are ‘The English Academy’ 305-Helix Complex Nr. Hotel Kansar, Sayajigunj, Vadodara-390 005, Gujarat (India) (M) (91)88666 80407, (91)97279 19756, (E-mail) englishacademybaroda@gmail.com Visit us at: http://indiamart.com/english-academy/ Corporate Training │ Personality Development │ Mentoring │ Hand Holding

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