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Develop Instant Rapport with Clients - A Workshop for Call Centre Exec

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Information about Develop Instant Rapport with Clients - A Workshop for Call Centre Exec
Product-Training-Manuals

Published on February 15, 2014

Author: sarwan19543375

Source: authorstream.com

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PowerPoint Presentation: A specially created workshop on `How to Develop Instant Rapport with Clients´ for Call Centre Executives PowerPoint Presentation: Workshop created by The English Academy 305-Helix Complex Nr. Hotel Kansar , Sayajigunj, Vadodara-390 005, Gujarat (India) (M) (91)88666 80407, (91)97279 19756, (E-mail) englishacademybaroda@gmail.com Visit us at: http://indiamart.com/english-academy/ Corporate Training ‍ │ Personality Development │ Mentoring │ Hand Holding PowerPoint Presentation: Call Centre Executives face many unique problems when speaking with their clients: Majority of their calls are un-solicited in nature; or A customer, who calls has a problem and is already in agitated state of mind. They get very limited time to interact with a customer. Their calls must result in positive resolution. Many of them also have pressure to meet their targeted number of calls. Hence; it’s absolutely essential for them to establish good rapport with their clients in first few minutes of the call. PowerPoint Presentation: Keeping their special needs in mind, ‘The English Academy’ has created a special one day workshop on ‘How to Develop Instant Rapport with customers’ for Call Centre Executives The session wise details of this Workshop are given in following slides PowerPoint Presentation: How to Develop Instant Rapport with Clients- Session 1&2 Session 1: Words have power 12 most powerful words which invite action. Words that irritate. Words which motivate. Words which probe. Session 2: Art of Writing Well How to be polite & yet effective in business communication. Is it Dear Miss Asha or Dear Asha ? (Greetings & closings in E-mails) How to write powerful E-mails. PowerPoint Presentation: How to Develop Instant Rapport with Clients- Session 3&4 Session 3: How to develop instant rapport Do you have this quality? (importance of good listening skills) 6 reasons for proper body language. What is rapport & it’s importance. How to develop rapport with anyone. Session 4: How to develop instant rapport How to develop instant rapport using mimicking & mirroring. How to use emotional triggers to develop instant rapport . How to use your aura to improve your rapport. PowerPoint Presentation: How to Develop Instant Rapport with Clients –Terms & Conditions This workshop comes to you at highly discounted investment of Rs. 5,000/- only. Duration of each session is about 90 minutes. You will have to arrange LCD Projector, speakers, public address system with collar mike, a PC/Laptop. We will provide one set of soft copies of the study material before the program. For outstation programs; all travelling, local conveyance, lodging & boarding expenses shall be arranged by you. For outstation workshops all traveling arrangements shall be made by you & tickets sent to us at Baroda. Payment: 50 % of the app. billing amount is payable in advance with Work Order & balance being payable immediately on completion on the workshop. PowerPoint Presentation: How to Develop Instant Rapport with Clients for Call Centre Executives Need any further information Please contact: Sarwan Singh at 91-88666 80407 / 91-97279 19756 or write to him at englishacademybaroda@gmail.com or languagegym1@gmail.com PowerPoint Presentation: How to Develop Instant Rapport with Clients for Call Centre Executives Some of the companies in IT Space we have been associated with : Collabra Technologies (P) Ltd Right Ways Solutions India (P) Ltd. Net Web Software (P) Ltd SIS Telcom Ltd. PowerPoint Presentation: 305-Helix Complex Nr. Hotel Kansar , Sayajigunj, Vadodara-390 005, Gujarat (India) (M) (91)88666 80407, (91)97279 19756, (E-mail) englishacademybaroda@gmail.com Visit us at: http://indiamart.com/english-academy/ We are ‘The English Academy’ Corporate Training ‍ │ Personality Development │ Mentoring │ Hand Holding

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