Published on March 11, 2014
2 HOW PLANNERS IMAGINE EXPERIENCES
3 HOW PEOPLE LIVE THOSE EXPERIENCES
10 INTEL’S INTERNET OF THINGS 1960-2020 BIRTH OF INFORMATION ARCHITECTURE
5 CONE OF UNCERTAINTY - DAMIEN NEWMAN
6 ASK > SOLVE
7 SENSE REFRAME ALIGN ENVISION ITERATE ASK > REFLECT > SOLVE
3 WHAT WE WANT WHAT IS awareness of current state an unknown future state
3 WHAT BECOMES WHAT IS WHAT IF? awareness of current state future state liminal state
3 critiqu e
3 Empathy Integrative thinking Optimism Experimentalism Collaboration DESIGN THINKERS Be present, listen deeply Explore ideas without judging Happy, healthy, well Bypass the censor Delight your partners IMPROVISERS
1 INITIAL, AD HOC, CHAOTIC MANAGED, REACTIVE PLANNED, PROACTIVE INTEGRATED, QUANTIFIED OPTIMIZING FROM SEI CMM 1986 ORGANIZATIONAL CAPABILITY MATURITY MODEL
36JESS MCMULLIN, 2005 LESS MATUREMORE MATURE THESE MODELS AREN’T PERFECT OR ABSOLUTE THEY’RE JUST A WAY TO MEASURE WHERE YOU ARE, WHAT’S POSSIBLE NOW, AND WHERE YOU MIGHT GO NEXT DESIGN MATURITY MODEL
39 Liminal Space http://danielleshroyer.com/2011/08/01/liminal-christianity-event/ YOU CAN’T BUY A BRIDGE BETWEEN YOUR PRESENT AND FUTURE STATES BECAUSE YOU ARE THE BRIDGE.
3 HUMAN-CENTERED DESIGN MECHANISTIC VIEW BLENDING & NAVIGATING MULTIPLE PERSPECTIVES
3 IDEAS TO STEAL FROM DESIGN Cycles of expanding / abstract and contracting / concrete ideas Alternating personal and collaborative exploration (brainstorming, ideation) Knowing when to lead, when to follow, and when to question Apprentice mindset - asking more questions Storytelling as a method to orient everyone to a common view Storytelling to seed or influence social folklore (the water cooler talk) Exploratory, open-ended idea-generation within a structured, goal-oriented process Visual and metaphorical sense-making, synthesis and modeling Card sorting, idea groupings - emergent naming, categorization, organization Collaborative drawing and prototype assemblages
3 Where are you adding value - personally, professionally, or collaboratively? Personal Capability Team or Discipline Capability Cross-Department Collaboration Managerial Oversight Operational or Organizational Capacity Project Viability and Quality Creative work is tied to intimacy, right fit, timeliness Are you close enough to the real problem? Are you too close? Are you connected with the right people to explore the problem? Is your thinking aligned with the key decision-makers? Who can you help? Who can help you?
3 It’s impossible to work with information technology without engaging in social engineering. Like comedians or neurosurgeons, our work resonates with deep philosophical questions. - Jaron Lanier, You Are Not A Gadget, 2011 Whether you realize it or not, software comes with a set of beliefs built in. Before you buy it, make sure it believes in the same things you do. - Peoplesoft Advertisement, 1996 Ease of use dictates unity of design. Every part must reflect the same philosophies and balance of desires. Conceptual integrity emanates from one or a very small number of agreeing resonant minds. This is the most important aspect of systems design. - Frederick Brooks, The Mythical Man-Month 1975
5 "The intellect has little to do on the road to discovery. There comes a leap in consciousness - call it intuition or what you will - and the solution just comes to you and you don't know from where or why." - Albert Einstein “Connection is the energy that exists between people when they feel seen, heard, and valued; when they can give and receive without judgment; and when they derive sustenance and strength from the relationship.” - Brené Brown "The test of a first-rate intelligence is the ability to hold two opposing ideas in mind at the same time and still retain the ability to function." - F. Scott Fitzgerald Out beyond rightdoing and wrongdoing, there is a field. I will meet you there. - Rumi
UNPACKING INTERNAL LANGUAGE TO REFRAME NARRATIVES
WAR ROOMS AS EXPLORATORY SPACES
ALTERNATING INDIVIDUAL AND GROUP BRAINSTORMING
WHITEBOARD AS COLLABORATIVE PLAY SPACE
DRAW STORIES IN COMICS - CAPTION AND RE-CAPTION!
33 ABSTRACT CONCEPTS MADE VISIBLE WITH MODELS & METAPHORS
31 ORGANIZE ATTRIBUTES SPATIALLY & TEMPORALLY
SOCIALIZED NARRATIVES BECOME ORGANIZATIONAL FOLKLORE
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