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Decision and Culture

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Information about Decision and Culture

Published on February 2, 2009

Author: Vince77580

Source: slideshare.net

Description

European MBA OB presentation
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Decision Making Process and Culture  Tami LAIB Esther TAN Caitlyn CHAN Vincent BOGAERS Xavier VANDERCHMITT

Introduction Kentucky Fried Chicken's (KFC) business operations in India At the late 1990s, there was some protests made by “People for Ethical Treatment of Animals” (PETA) PETA accused KFC of cruelty towards chickens Cultural issues are important while making decisions

Kentucky Fried Chicken's (KFC) business operations in India

At the late 1990s, there was some protests made by “People for Ethical Treatment of Animals” (PETA)

PETA accused KFC of cruelty towards chickens

Content The function of a manager : making decisions Decision making process in a nutshell Making decisions in multicultural teams Good communication is the key Sharing experiences

The function of a manager : making decisions

Decision making process in a nutshell

Making decisions in multicultural teams

Good communication is the key

Sharing experiences

The function of a manager : making decisions Decision Making Process The process of generating and applying criteria to select from, among seemingly equal alternatives. Making a decision needs communication, before, during and after.

Decision Making Process

The process of generating and applying criteria

to select from, among seemingly equal alternatives.

Making a decision needs communication, before, during and after.

Decision making process in a nutshell DECISION MAKING PROCESS

Group Decisions … Group Decision Making has many benefits as well as some drawbacks. Advantages : more input and more possible solutions shared responsibility for the decision and its outcome Disadvantages : often takes a long time to reach a group consensus group members may have to compromise in order to reach a consensus.

Group Decision Making has many benefits

as well as some drawbacks.

Advantages :

more input and more possible solutions

shared responsibility for the decision and its outcome

Disadvantages :

often takes a long time to reach a group consensus

group members may have to compromise in order to reach a consensus.

… in multicultural teams Martinsons discovered that American, Japanese and Chinese business leaders show different ways in making a decision. Communication

Martinsons discovered that American, Japanese and Chinese business leaders show different ways in making a decision.

Communication

Good communication is the key

An example of different meanings for the same gesture

A comparison of Japanese Management and Participative Decision Making: Implications for Organizational Communication Research, May 1982, Stewart Lea P, Dept of Communication Rutgers University New Brunswicke Differences Between US & Japan in Decision Making Collective responsibility Individual & responsibility Work Values Perfectionism in long term, paralysis in shor term Action oriented, short term horizons Management Style Harmony & consensus Openness & accountability Management Values Long term, career oriented Short term, market oriented Employment

The management system Workers Executives Managers Directors CEO Directors CEO Managers Executives Workers Hierarchy system Flattening system

Conclusion

To go further : Edward T. Hall http://www.edwardthall.com/ Geert Hofstede http://www.geert-hofstede.com/ Maris G. Martinsons

Edward T. Hall

http://www.edwardthall.com/

Geert Hofstede

http://www.geert-hofstede.com/

Maris G. Martinsons

References : Stewart, Edward C. AMERICAN CULTURAL PATTERNS: a Cross-cultural Perspective. Brake, Terence and Walker, Danielle. DOING BUSINESS INTERNATIONALLLY. Kras, Eva S. MANAGEMENT IN TWO CULTURES: Bridging the Gap between U. S. and Mexican Managers.

Stewart, Edward C. AMERICAN CULTURAL PATTERNS: a Cross-cultural Perspective.

Brake, Terence and Walker, Danielle. DOING BUSINESS INTERNATIONALLLY.

Kras, Eva S. MANAGEMENT IN TWO CULTURES: Bridging the Gap between U. S. and Mexican Managers.

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