Published on December 27, 2008
-10- Essential Steps to a “ D • A • T • I • N • G ” Your Customer Service Strategy Bring Your Customer Back
D = Dazzle with your Service A = Anticipate their Needs T = Treat them well by being a Problem Solver I =Innovate with Flexible Rules N = Nurture with Care & Respect G = Guarantees you stay in business “ It costs 91% more to get a new customer than to keep an old one.” Wall Street Journal
-1- Create A T-E-A-M to Champion the Program Amaze Your Employees
-2- Identify KEY Quality Service Issues Amaze Your Suppliers
-3- Establish Goals & Objectives with time lines Amaze Yourself
-4- Kickoff the Program Amaze Your Customer
-5- Educate your Staff: weekly, biweekly, monthly Amaze Your Employees
-6- Implement employee-centered continuous improvement groups Amaze Yourself
-7- Design & Implement Standards for Product and Service Quality Amaze Your Suppliers
√ Benchmark √ Track √ Adjust (often) Amaze Everyone Constantly -8-
-9- √ Recognize √ Reward √ Motivate (often) Amaze Your Employees
-10- Advertise Your Commitment to Service & Quality Amaze Your Customers
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