Dan Winko Admin

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Information about Dan Winko Admin

Published on January 6, 2017

Author: DanWinko

Source: slideshare.net

1. DAN WINKO QUALIFICATION SUMMARY  Seasoned administrator with considerable proficiency in designing and configuring technical environments  Demonstrated ability to set development standards and technical direction  Developed extensive working knowledge of multiple technologies, interfaces, and integrations  Responsible for developing tactical strategies, processes, and procedures related to system/application administration  Maintained security scheme for individuals, roles, and groups analyzing reports for anomalies and compliance issues  Demonstrated ability to manage tasks independently and proactively take ownership of responsibilities  Strong leadership skills with ability to provide expertise, guidance, and constructive feed to team members  Effectively communicate complex and detailed technical information to a diverse population  Utilized critical thinking skills to evaluate present and alternative solutions that are consistent with business objectives  Proven natural ability to handle multiple projects, tasks, and assignments at the same time  Continually collaborated with IT and business partners on work groups and initiatives TECHNICAL SKILLS  Cisco Unified Communications Solutions 7.x, 8.x, 10.x: CUCM, CUP, CUC, UCCX  VMware: ESXi, vSphere 5, 5.5, 6  Windows XP, Windows 7, Windows Server 2003, 2008, 2012, Microsoft Office 2003-2010  Active Directory, LDAP, Group Policy, TCP/IP, DHCP, DNS, FTP, SNMP, IIS, RDP Services  EMC App Xtender 6.5, 6.5.2, 7; Fujitsu scanners 45 6000 series  Symantec Backup Exec 15  PC/Server installation, maintenance, and troubleshooting: Dell/HP/Cisco hardware and software  Platform rollouts, major deployments, refresh projects, decommissions  Help Desk trouble ticketing software: Track-It, HP Service Desk, WonderDesk, Dell Kace 1000 PROFESSIONAL EXPERIENCE Jax Federal Credit Union, Jacksonville, Florida August 2009 – Present Systems Administrator  Administrator for all aspects of Cisco Unified Communications Manager, Unity, Unified Presence, and Contact Center Express  Ensured that all tasks and projects met compliance and regulatory requirements  Monitored application release, service packs, and patch schedules for all modules of the credit union’s software inventory  Provided IT training and education of internal and external staff to ensure business continuity  Conducted proposals and ensured timely contract renewals ensuring the most cost-effective outcomes  Established and maintained system backups and restores thereby providing business stability  Responsible for the implementation and management of the migration to a Windows 7 environment: imaging, GPO, security which was completed before the required deadline  Successfully resolved hardware and software issues through the coordinated use of both vendors and team members  Utilized impact analysis process to ensure departments were prepared for business interruptions and widespread outages

2.  Responsible for the safeguarding of member’s financial information via security and integrity management utilizing update and patch technologies (Patchlink, SCE, Dell KACE 1000, scripting) and McAfee ePolicy Orchestrator  Contributed to the Information Systems electronic document repository by the way of the creation and maintenance of current and newly established procedures through personal initiative  Received multiple commendations through company’s employee recognition program and emails  Performed component-level hardware/software repair on Dell/HP desktops, laptops, and servers within SLA guidelines  Directed and assisted in VDI thin client conversion from HP desktops project  Research, implementation, and administration of Microsoft servers for the following systems: Imaging, Credit Retrieval (Equifax); Symform PDF (in-house electronic documents); FICS (mortgage and loan applications); File and Print server  Instrumental in the migration from Novell eDirectory to MS Active Directory and conversion from Groupwise to Outlook CompuCom, Jacksonville, Florida August 2008 - March 2009 Systems Administration  Troubleshooting software and hardware for end users and backup Network Support  Performed component-level hardware repair on desktops and laptops within SLA guidelines  In charge of ad hoc setup of Dell PCs for new hires as well as rotating computer inventory based on lease life  Responsible for the proper operation, maintenance, and configuration of the following peripherals: DocuMate scanners; Canon and Xerox multifunction printers, fax machines, copiers; Dell projectors  Utilized script files in building new computer images and software updates  Documented and tracked efficiencies of internal control processes  Employed personal skills, vendor literature, and communications with team members to resolve hardware and software technical issues  Exercised initiative by developing a knowledge base to be used onsite  Assisted Atlanta Site Supervisor in the setup of a new web-based asset tracking database and retrieval system  Established and maintained excellent working relationships with counterparts in computer industry  Experienced in Microsoft Windows 2000, XP; Microsoft Office 2000; DNS, DHCP, TCP/IP; Proxy, Enterprise Administrator, Norton Ghost; Symantec and Sophos: anti-virus and firewall solutions US Embassy, Brasilia, Brazil 2005 - 2008 Contract  Networking, Computer Tech, Troubleshooting  Performed on site repair to local residences and agencies within Embassy grounds  Installed and managed small networks for and residents  Installed operating systems for end user: Windows 98, 2000, XP  Researched and resolved any technical trouble with Desktops or Laptops  Provided software training one on one with customers depending on their needs  Built custom computer systems  Implemented software upgrades, operating systems, Microsoft software, Virus protection, Firewall installation HCA Patient Account Services / PAS, Orange Park, Florida July 2002 - September 2003  Troubleshooting software and hardware for end user and backup Network Support

3.  Ad hoc setup of Dell PCs for new hires as well as classrooms for Training Department  Responsible for backups, antivirus updates, and new implementations  Designed and implemented PAS intranet website while coordinating specific requirements with HCA’s Corporate Office  Created, maintained, and monitored all login scripts for all users at the facility  Continually maintained and updated intranet server (Dell) and website  Administered NT4.0 servers (Dell) along with Win2K workstations (Dell) and servers (Dell)  Installed and repaired hardware and software; including scanners, printers, fax machines, copiers, projectors, and modems  Provided Help Desk training to co-workers  Exercised initiative to resolve problems with Track-It software, resulting in decreased downtime of work order status  Assisted North Florida Division’s Network/PACS Technical Specialist in the setup of a new facility (50+ end users)  With limited information, fixed SQL database necessary for proper billing  Maintained excellent working relationships with counterparts in the technical computer industry  Successfully managed problems, tickets, tasks, and out of cycle requests through prioritization and SLAs  Experienced in Microsoft Windows 9X; ME; 2000 Professional, Server; NT workstation 3.51, NT server 4.0; Microsoft Office 98/2000/XP; DNS, DHCP, FTP, TCP/IP; Meditech, Onnet Host Suite, Proxy, Document Direct, Enterprise Administrator, Vista Plus, VNC, SSI, WINASAP, Medifax, Onbase Client, SQL 2000 Server, Norton Ghost 6.6, 7.0, 7.5, 8; Symantec Anti-virus; Veritas Backup Exec  Assigned by the CEO to PAS’s “Current and Future Projects Committee” Mac Papers, Inc., Jacksonville, Florida March 1998 – February 2001  Customer service, Computer Support, Problem solving, Night Operator  Maintained a help desk and provided telephone support for Windows NT, 95, 98; Microsoft Office 97; and printers  Utilized BrightStor Arcserve in order to perform nightly backup routines (including 5 servers)  Responsible for nightly printing of customer invoices and bills (in excess of 1000 accounts)  Assisted IT department by providing first level technical support  Proactively monitored and reported performance and utilization of assigned technologies US Navy, Jacksonville, Florida March 1992 – March 1998  Problem and trouble shooting, Electrician’s Mate (Held TOP SECRET SECURITY CLEARANCE)  Maintained electrical power systems of a nuclear U.S. Naval aircraft carrier  Supervised and mentored approximately 125 recruits as Recruit Chief Petty Officer (RCPO)  Performed maintenance and troubleshooting on diesel generators, ship’s service turbine and motor generators, motor controllers  Conducted monthly training of Division personnel in electrical education and safety  Responsible for planned maintenance service for 3M systems  Participated and provided input for Disaster Recovery planning and exercises  Responsible for physical and educational training of ship’s security force section  Practice and Adherence to the military “Code of Conduct” philosophy and “Mission” statement EDUCATION Florida State University, Tallahassee, Florida - Bachelor of Science Degree - 2005 Majored in Information Studies and Minored in Communication

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