Dabbawalas of Mumbai

50 %
50 %
Information about Dabbawalas of Mumbai

Published on October 10, 2012

Author: RajaPanchal

Source: slideshare.net

Kajal Kumari 32074 Pankaj Kela 32082 Raja Panchal 32086 Swati Vashisth 32098 Sumit Saha 31110 Institute of Rural Management Anand (IRMA)Da b b a wa l l a h : O n -T i m e

Background A highly specialized trade that is over a century old and has become integral to Mumbais culture. The Dabbawallah originated in 188o when India was under British rule At present the main customers of the Dabbawallahs are the office goers in Mumbai 5000 individuals delivers around 130,000 dabbas to offices throughout Mumbai Takes advantage of Mumbai’s pioneering railway system

Customers Difficult for office goers to carry dabbas in overcrowded trains Dabbas give the working class an option to have home cooked and healthy food A bond of trust between the customers and Dabbawallahs Affordable for consumers, punctuality id the key Word-of-mouth for acquiring new customers

Organisation Structure Three tier structure:  Executive committee  Mukadams  Dabbawalas Executive committee involved in overseeing the functioning of the entire system Mukadams act as supervisors to a loosely coupled group of of about 25 members and help in troubleshooting disputes and oversee coding, sorting , loading- unloading, collection and payments Dabbawallahs are responsible for collecting dabbas and returning to their respective homes

Operations Extensive railway system enabling a centipede like delivery system Hub n Spoke distribution system, railway station sorting and distribution points (hubs), with delivery routes as spokes Coding system Cross Trained Particular notion of customer service (serving food is like serving god)

Hub-n-spoke Model ofdistribution

A day in life of Dabbawallah

Dabbawallah Chain link System RailwaySame Clan Recruitment Bicycle Transportation & CartsReferences Uneducated Employee Flat Motivation & Organisa Grievance tion Handling Color Coding Structure Sorting time Customer Swift Commitme Redressal nt

Weak-links in the chain-link ofDabbawallahs Each Dabbawalla can carry a maximum of 30-35 dabbas per day. This limits that maximum revenue that can be earned at the given charges Synchronization of new customers

Replicability of the system The fit between the different activities locks out imitators • Extensive Mumbai sub-urban railway network • Longitudinal geography of the region • Working population demographics • Shared value-system in the work force

Chain-link system <=> Genericvalue chain  Both the systems require clear understanding of the activities and the under-lying linkages  Both focus on achieving operational efficiency through integration of activities  Chain-link system gives scope for understanding empirical relations between activities  Generic value chain consists of well-defined activities across organizations

Thank You….

Add a comment

Related presentations

Related pages

Mumbai Dabbawala

A Day in the Life of Dabbawalas. ... Mumbai Dabbawala Association Navprabhat Chambers, 3rd Floor, Opposite Waman Hari Pethe Jewellers, Ranade Road, Dadar West,
Read more

Dabbawala – Wikipedia

Logistik. Bemerkenswert ist das Transportsystem der Dabbawalas, weil es nur in Mumbai existiert und auf einer einzigartigen zwischenmenschlichen Logistik ...
Read more

Dabbawala - Wikipedia, the free encyclopedia

Mumbai dabbawalas. Dabbawala loading lunch boxes on a train. ... Mumbai's Dabbawala: The Uncommon Story of the Common Man, Shobha Bondre. tr. Shalaka Walimbe.
Read more

Mumbai Dabbawala » About Us

Mumbai Dabbawala Association Navprabhat Chambers, 3rd Floor, Opposite Waman Hari Pethe Jewellers, Ranade Road, Dadar West, Mumbai – 400028
Read more

CASE STUDY OF DABBAWALAS | Abhishek nagre - Academia.edu

CASE STUDY OF DABBAWALAS. ... why the tiffin carrying service has been successful in Mumbai Following are learnings of case Understanding the ...
Read more

Dabbawalas Mumbai, Maharashtra - Individuelle Indien Reisen

Mumbai Dabbawalas auf Indien Reisen. Reisebaustein von Asien Special Tours. Beratung von Indien Spezialisten. Jetzt für Beratung kontaktieren.
Read more

Mumbai Dabbawalas - NDTV.com

Find Mumbai Dabbawalas Latest News, Videos & Pictures on Mumbai Dabbawalas and see latest updates, news, information from NDTV.COM. Explore more on Mumbai ...
Read more

The Dabbawala System: On-Time Delivery, Every Time - Case ...

The Mumbai-based dabbawalas are a 5,000 or so person organization that achieves exceptional service performance with a semi-literate workforce.
Read more

Mumbai Dabbawala Film | Nestlé #ShareYourGoodness

Mumbai Dabbawala Film | Nestlé #ShareYourGoodness Nestlé India. ... Mumbai Dabbawalas - Duration: 17:47. TEDx Talks 606,407 views. 17:47
Read more

In Pictures: Tiffin time in Mumbai - BBC News

Mumbai's dabbawalas deliver some 200,000 tiffin tins from homes to offices every day.
Read more