Published on July 7, 2016
1. (Switzerland) +41 79 523 7112 / (Spain) +34 654 731 066 Sylvain Lyoen - 1/4 ch.linkedin.com/in/slyoen / firstname.lastname@example.org Lean IT Executive Sylvain Lyoen > Business/IS Transformation Program Management (PMP & Lean IT) > IT Governance and PMO Hands-on and results focus Lean leader, I bring a successful all-round international experience in setting PMOs, delivering large and complex Business/IS Transformation programs and Change Management, coaching CIO/CTOs across several industries Trusted partner used to work in collaboration up to the Board level and to take complete responsibility for end-to-end role; I have asserted my leadership as custodian of the Information lifecycle within Big 4 consulting firms and international blue chip organizations … At a glance • ICT Change management / Governance transformations § Support a business model overhaul: MSC, CapGemini, BCE § Optimize governance: MSF Int’l, IMD, IATA • Digital transformations § IMD (Virtual Campus), Sogeti (Cyber Administration) • Program and Portfolio management governance and best practices (PMO) § MSF Int’l, MSC, IMD, CapGemini, BCE Emergis • Software development / ERP implementation (4 full life cycles) § Agile (SCRUM): IMD § (Iterative-) Waterfall: MSC, Sogeti*, IATA*, BCE Emergis* § IS implementation: IATA, CapGemini, Deloitte Consulting, KPMG* … Key insights ● Insightful agile leader, focused on delivering lean value-add ● Combine Emotional intelligence and Lean leadership to manage Stakeholders and 3rd parties ● Transversal business & technology acumen with excellent interpersonal & presentation skills ● International minded & multicultural outlook ● At ease in decentralized and complex matrix organizations With distributed team management (onshore/nearshore/offshore) up to 50 FTEs
2. (Switzerland) +41 79 523 7112 / (Spain) +34 654 731 066 Sylvain Lyoen - 2/4 ch.linkedin.com/in/slyoen / email@example.com Past 5 years … … Career Path Highlights Consultancy (EMEA) 06.2011 – present With a key focus on supporting Business/IT organizations in increasing their level of performance and deliver critical initiatives to meet corporate stakes and strategic objectives through • Change Management and Organization optimization (Lean IT) • Portfolio governance (PMO) and Program management delivery (PMI, Agile) Director, International Information Systems Coordinator MSF Int’l – Médecins Sans Frontières (Humanitarian) (Europe / 10 months contract) Within a highly decentralized and autonomous ecosystem (27 entities) ● Pilot the implementation of a Movement wide ICT governance, global project (PLC) and product (PLM) management best practices / act as transversal PMO referent ● Stimulate collaboration, knowledge & resources sharing across the whole Movement using Microsoft SharePoint 365 portals ● Support the respective project management team of transversal (head office and field) ICT initiatives (HRIS, Supply Chain, Messaging), member of the Steering Committees ● Chair the Information Systems platform & liaison with other Int’l platforms ● Liaison between MSF ICT orientation & strategies, and the Executive Committee Senior Program Management Officer (PMO) / Governance MSC – Mediterranean Shipping Company (Containers) (Geneva / 9 months contract) IS overhaul to support a business model transformation from an agency to a carrier centric organization (28’000 employees) / Stakeholders: Geneva based headquarter, network of 480 worldwide offices and a Chennai (India) based technical partner (iBox Tek) going through a CMMi level 3 awarding process ● Set the program governance for the respective lifecycles (PLM, SDLC, ALM) budget: $60+M over 8-years, including deployment across all agencies (charters, phases x deliverables, lead weekly reporting and assist steering committee) ● Kick-off initial budget ($30M for the first 2 years) and publish financial reporting dashboards ● Implement a collaboration CMS based on Microsoft SharePoint 365 IT Program Manager IMD - Institute for Management Development (Business School) (Lausanne / 24 months contract) As CTO’s right-hand man, successfully support the Technology Department (50p) to embrace the shift of paradigm, Executive Business Schools are facing (Virtual Campus – Blended learning) ● Based on a lean (behaviour driven) approach, instilled a continuous improvement mind- set, chair steering committee, drive effective prioritization of the projects using a Portfolio framework (total IT budget: 9M CHF), publish financial reporting dashboards ● Implement (JIRA) for time tracking and performance (quality) dashboards ● Lead the implementation of Agile (Scrum) best practices across IT Dev. projects - 30 people split on 2 sites: Lausanne and near shore (Bulgaria) - Achieved within 18 months to increase significantly the rate of successful projects (no more never-ending projects, meet commitments, formal progress tracking) ● Accountable for Stakeholders satisfaction, team-building animation, and communication plans ● Provide career and skills development coaching for senior IT resources (5p) Miscellaneous engagements ● Coach two (Spanish and Moroccan) entrepreneurs on Lean “Start-up” ● Business Development Partner @ GOConcept (5 months) ● HRIS post-implementation audit and recommendations @Ville de Lausanne (3 months)
3. (Switzerland) +41 79 523 7112 / (Spain) +34 654 731 066 Sylvain Lyoen - 3/4 ch.linkedin.com/in/slyoen / firstname.lastname@example.org Since 1995 … … Career Path Highlights Senior Engagement Manager (Geneva, Switzerland / 03.2008 – 05.2011) CapGemini / Sogeti, International Management and Information Systems consulting firm In charge of the Public Sector portfolio, I grow within a year, our first eGov (digital) account to the top 5’s EBITDA contributors • Portfolio deputy Director for Geneva cyber-administration's program (30M CHF) / 2 years · Change agent in accelerating customer’s maturity by promoting innovative solutions and adopting a change management culture · Technical Project manager in charge to develop the internet-based income tax return service (budget: 2 M CHF, duration 1,5 year) • Lead PMO for a European transformation program including HQ relocation, Supply Chain processes redesign (savings > $5M per year) and SAP Implementation (15 sites) Senior Project Manager (Geneva, Switzerland) / 07.2005 – 12.2007) IATA, Aviation Industry, non-for-profit organization (NPO) ● Deliver the transversal One-IATA Business case: Business/IT governance overhaul (leveraging IBM’s "Component Based” method -> SAP selected, initial budget: 15M CHF) ● Implement 2 IT offshore (India) outsourcing partnerships (Mindtree and WIPRO) ● Develop a Central Invoicing business solution ($1.6M, up to 15 concurrent resources) and several projects (GED, eLearning, BI Datamart, Portal) Senior Director PMO and Change Management (Montreal, Canada / 07.2001 – 03.2005) BCE Emergis, North American leader in the delivery of B2B services in SaaS (transactional) model ● Senior Director, PMO & Change Management / 2 years Create and chair a PMO (based on PMI & RUP best practices) followed by a Change Management Office (coached by Boston Consulting Group) in the context of a corporate re- organization resulting from an aggressive headcount reduction. Implement two new roles: Project Control Officer to support PM in their reporting duties and Change Agent Miscellaneous contributions: as trusted partner, drive the confidential divestiture assessment of the eHealth US practice (50 FTEs, 3 sites) ● Product Director (Messaging and Collaboration solutions portfolio) / 1.5 year Deliver 2003 Products roadmap, own the Profit and Loss (P&L), manage pre-sales activities (5 products/ $9.5M CAD, direct reports: 4 senior Product Managers) Miscellaneous contributions ● “Fire-fighter” on key projects at risk (eGov, eInvoicing, eLending) ● Designer and technical project manager, B2B network-centric collaboration platform based on the integration of a business processes modelling tool & a messaging platform EDI / XML - 960 person-days over 12 months, up to 13 concurrent FTE Senior Consultant (Toronto, Canada / 07.1999 – 06.2001) Deloitte Consulting, International Management and Information Systems consulting firm ● Deliver B2B eCommerce solutions for North American Blue Chip companies (manufacturing, banking, mining, services) Consultant (Paris, France / 03.1997 – 06.1999) KPMG Peat Marwick / CSC, International Management and Information Systems consulting firm ● One full life cycle implementation, ERP Baan @ Dassault Electronique Human Resources Officer (Rennes, France / 12 months) ● French Army; Lead a team of 20 officers, accountable for country level operations
4. (Switzerland) +41 79 523 7112 / (Spain) +34 654 731 066 Sylvain Lyoen - 4/4 ch.linkedin.com/in/slyoen / email@example.com … Education & Personal Development Certifications ● Lean IT Foundation APMG International (2016) ● PMP Project Management Institute (PMI) (2005) ● APICS (IM, MCRP, MP and S&T) CPIM (1998) Training ● “Leading Strategic Initiatives” Virtual Campus @IMD (2014) ● “Inspiring Leadership through Emotional Intelligence” Coursera / MOOCS (2013) ● "Hermes (Swiss Project Management method)” HES Geneva - CH (2009) ● “Achieving Success Through Human Relations Skills” Dale Carnegie, Boston - US (2003) ● “Leadership in Action” BCE Emergis, Montreal - Ca (2001) ● Miscellaneous ERP (BaaN, SAP) and eCommerce Solutions certifications Across career Education ● Master of Science in Industrial Engineering HEI Lille, Fr (1995) ● Post-graduate degree in Mechanical Engineering USTL Lille, Fr (1995) … Miscellaneous Born in 1969, French and Canadian dual citizenship Bilingual: French (native), English (fluent, 7 years in Canada / US) – Spanish Swiss “C” permit
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