Customer Webinar with Business Stream: How Sales Cloud can grow your business.

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Information about Customer Webinar with Business Stream: How Sales Cloud can grow your...
Business & Mgmt

Published on February 28, 2014

Author: Salesforce

Source: slideshare.net

Description

Here are the slides from the webinar that we hosted with Business Stream on 25th February, where you can see how Business Stream has grown their business. improved their customer service and retained their customers, using salesforce solutions.

To find out more about Sales Cloud, please visit: http://www.salesforce.com/uk/sales-cloud/overview/

How Sales Cloud can help transform your business Supercharge Pipeline and Sales Productivity With the World’s #1 Sales Application Tuesday 25th February 2014

Agenda & Speakers • Introduction to Sales Cloud - Ian Dodds, Enterprise AE, salesforce.com • How we use Salesforce -Simon Driscoll, Sales & Contract Support Manager, Business Stream • Sales Cloud Demo - Jonathan Dingwall, Principal Sales Engineer, salesforce.com Questions: • Questions box in on the right of the screen or on Twitter #salescloud

Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of intellectual property and other litigation, risks associated with possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-Q for the most recent fiscal quarter ended July 31, 2013. This documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Hard to Drive Performance if Sales Process is Broken Not Enough Pipeline Not Enough Time Selling Underperforming Reps Limited Insights Missed Target No lead routing No mobile access Poor data quality Hard to find information & experts No social insights Time wasted on emails & approvals Inconsistent selling process Lack of reporting flexibility Limited coaching and feedback No real-time visibility Limited automation Too many spreadsheets

Enabling Sales Performance Cloud . Mobile . Social +28% Sales Grow Pipeline Increase Sales Productivity Improve Rep Performance Gain full Insight +38% +36% +26% +45% Improved lead conversion Higher productivity Higher win rate Improved forecast accuracy Source: Salesforce.com Customer Relationship Survey conducted March 2013, by an independent third-party, Confirmit Inc., on 5,200+ customers randomly selected. Response sizes per question vary.

Simon Driscoll Sales & Contract Support Manager

Background Level playing field for competition Water Services Scotland etc (2005) Act 140,000 Independently financed, managed & governed sites £357 Customer choice million market

Why Salesforce? Copy Cloud goes model here aligned with IT strategy Copy goes here Flexibility and ease of use AppexChange Market leaders Copy goes here Engagement model Copy goes here Copy goes here Natural synergy

Our journey Moving into other departments 15 licenses just for Sales 2009 Over 300 licenses and 100K portal licenses Implemented throughout whole company 2011 2013 Today

How we use Salesforce

Tracking activity

Copy goes here Copy goes here Contract management Renewal strategy Copy goes Pipeline and here opportunity management Copy goes Approval here processes Copy goes here Customer insight

Success

Want to find out more? • If you are already a Salesforce customer, then please speak to your AE for follow up • Or visit our Salesforce1 Sales Cloud page: http://bit.ly/1eN7ETL • Read the full story of Business Stream: http://bit.ly/1dHrDkS • Webinar recording and slides to follow

Thank you!

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